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Harry Robinson Buick GMC - Service Center

4.7

106 Lifetime Service Reviews

6000 South 36th Street, Fort Smith, Arkansas 72908

106 Reviews of Harry Robinson Buick GMC - Service Center

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August 18, 2018

"Ketih Estep goes above and beyond. "

- melanie18

Talk about treating a customer right. Where ever this guy goes, they are LUCKY to have him. He can fix anything. Harry Robinson is fortunate to have such a pro on their team.

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Recommend Dealer
Yes
Employees Worked With
Keith Estep
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
July 11, 2018

"Super Service"

- Old Man

I was having a problem .receiving a rebate offered by GMC for service I'd had done at Harry Robinson. Alexis Brown took at least 45 minutes of her day to help resolve my problem. She made phone calls, attempted emails and chatted on line with various people. She finally found out that the rebate was approved. Alexis is great. She could have given up like I had but she persisted.

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Recommend Dealer
Yes
Employees Worked With
Alexis Brown
June 13, 2018

"Excelente"

- Maria

Víctor was a lot of help on finding the right vehicle for my parents he is very friendly and understandable. I really recommend him especially to the Hispanic people since he dose speak Spanish.

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Recommend Dealer
Yes
Employees Worked With
Victor Magaña
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
June 11, 2018

"Randy Jones is AWESOME..."

- Katiebea

Randy kept in touch with me the entire time about the needed repairs, was very courteous and even had my car washed when I picked it up. Great Customer Service.

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Recommend Dealer
Yes
Employees Worked With
Randy Jones
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
June 11, 2018

"Great Experience!"

- PastorHoward

From the moment I entered the service area to leaving the dealership, I was greeted, made to feel like they were glad I chose them for service, and even during the check-out process they were very cordial and helpful! I will continue using them for my service needs!!

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Recommend Dealer
Yes
May 15, 2018

"My Solstice has a recall notice requiring a procedure. "

- Suzi

The folks @ Harry Robinson were really friendly and helpful. My vehicle was scheduled and the recall completed efficiently. All went smoothly with no snags whatsoever.

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Recommend Dealer
Yes
May 11, 2018

"Quick and fast"

- JOHNCARTER1962

Great experience!!!’ Would recommend to everybody i know. Really friendly sales staff and service center staff. I was in and out out there in a short time.

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Recommend Dealer
Yes
Employees Worked With
Ashli Black
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Taylor Craft
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Audry Kimberling
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Marty Phillips
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jeff Baxter
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jackie Black
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Skip Hill
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Scott Durham
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Cathy Nesbit
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Rachel Colquitt
May 08, 2018

"Quick service "

- md_faucher

Well satisfied very courteous service writer Jeff Baxter if only the whole world would operate like this young man people would tear the doors down to do business with them

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Recommend Dealer
Yes
Employees Worked With
Jeff Baxter
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
May 05, 2018

"Clean cehicle"

- THOMAS.GOODIN

For the last three times I brought my vehicle in, the vehicle is still dirty after the wash that is given. Just thought you should know. Thanks

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Recommend Dealer
Yes
Employees Worked With
Jeff Baxter
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Mike Tisevich
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
May 04, 2018

"A bad experience "

- Tina Golden

We drove into the service area like you are required to .My wife and I both opened our truck doors to get out and steped down on tbe floor. We booth fell and hit the sid3 step om our truck and floor. That floor is very slick when its wet. Customers should not be required to dive in there when it is raning. That is a very unsafe floor. There was no wet floor sign out and no warimg the floor was slick. We booth hurt our left arms and and she hurt her lower back and I hurt mt mid back. We booth are very soar today. A service peronal came out and made a comment the reasom why my wife fell it because her shoes where wet and she replied because its raining outside.

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Recommend Dealer
No
Employees Worked With
Jeff Baxter
2.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
May 07, 2018 -

Harry Robinson Buick GMC responded

I'm so sorry you fell. We pulled the video because what you describe seems very out of character for our service department. The wet floor sign was in visible area right next to your truck in the video. It also shows that you never touched the floor with your feet before you slipped on your nerf bar. Our service advisor was right there with a hand out to help you up. I can't tell what was said on the video, but it is out of training and character for them to have not been remorseful that you fell. I'm very sorry that you feel this reflects negatively on us. We are truly sorry you fell & that you are sore. If there's anything we can do to earn back your business or if you would like to see the video please contact our customer experience manager, Alexis at 479-646-8600. Thank you.

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