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Harry Robinson Buick GMC - Service Center

4.7

101 Lifetime Service Reviews

6000 South 36th Street, Fort Smith, Arkansas 72908

101 Reviews of Harry Robinson Buick GMC - Service Center

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May 15, 2018

"My Solstice has a recall notice requiring a procedure. "

- Suzi

The folks @ Harry Robinson were really friendly and helpful. My vehicle was scheduled and the recall completed efficiently. All went smoothly with no snags whatsoever.

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Recommend Dealer
Yes
May 11, 2018

"Quick and fast"

- JOHNCARTER1962

Great experience!!!’ Would recommend to everybody i know. Really friendly sales staff and service center staff. I was in and out out there in a short time.

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Recommend Dealer
Yes
Employees Worked With
Ashli Black
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Rachel Colquitt
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Taylor Craft
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Audry Kimberling
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Marty Phillips
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jeff Baxter
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jackie Black
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Skip Hill
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Scott Durham
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Cathy Nesbit
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
May 08, 2018

"Quick service "

- md_faucher

Well satisfied very courteous service writer Jeff Baxter if only the whole world would operate like this young man people would tear the doors down to do business with them

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Recommend Dealer
Yes
Employees Worked With
Jeff Baxter
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
May 05, 2018

"Clean cehicle"

- THOMAS.GOODIN

For the last three times I brought my vehicle in, the vehicle is still dirty after the wash that is given. Just thought you should know. Thanks

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Recommend Dealer
Yes
Employees Worked With
Jeff Baxter
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Mike Tisevich
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
May 04, 2018

"A bad experience "

- Tina Golden

We drove into the service area like you are required to .My wife and I both opened our truck doors to get out and steped down on tbe floor. We booth fell and hit the sid3 step om our truck and floor. That floor is very slick when its wet. Customers should not be required to dive in there when it is raning. That is a very unsafe floor. There was no wet floor sign out and no warimg the floor was slick. We booth hurt our left arms and and she hurt her lower back and I hurt mt mid back. We booth are very soar today. A service peronal came out and made a comment the reasom why my wife fell it because her shoes where wet and she replied because its raining outside.

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Recommend Dealer
No
Employees Worked With
Jeff Baxter
2.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
May 07, 2018 -

Harry Robinson Buick GMC responded

I'm so sorry you fell. We pulled the video because what you describe seems very out of character for our service department. The wet floor sign was in visible area right next to your truck in the video. It also shows that you never touched the floor with your feet before you slipped on your nerf bar. Our service advisor was right there with a hand out to help you up. I can't tell what was said on the video, but it is out of training and character for them to have not been remorseful that you fell. I'm very sorry that you feel this reflects negatively on us. We are truly sorry you fell & that you are sore. If there's anything we can do to earn back your business or if you would like to see the video please contact our customer experience manager, Alexis at 479-646-8600. Thank you.

May 03, 2018

"Great Customer Care from Randy’s Jones"

- shannon.maddy13

Randy was very helpful, he made sure I received the best deal & got everything done for me in a timely manner. I will definitely be back!

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Recommend Dealer
Yes
Employees Worked With
Randy Jones
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
May 02, 2018

"Fast and easy"

- KRISTINAJHNSN87

Did the best job possible to accommodate me for a tranny rebiuld service was excellent. I feel the job was done right . Hope everone get a good experience

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Recommend Dealer
Yes
Employees Worked With
Jeff Baxter
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
April 26, 2018

"Repair completed"

- TALHABARI1972

I gave a 5 star rating because they were friendly and they completed the job very nicely. On the estimate Keenan Colley explained everything good.

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Recommend Dealer
Yes
Employees Worked With
Keenan Colley
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Michelle Stokes
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
April 25, 2018

"Flawless "

- HHANKINS

Whole process was effortless . I was in and out in no time. No hassle. They took care of me. I really enjoy dealing with this dealership

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Recommend Dealer
Yes
Employees Worked With
Pam Thompson
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jeff Baxter
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Brian Godbey
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Randy Jones
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Cameron Selby
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
April 25, 2018

"Great experience"

- addy121405

Cameron and Randy did an amazing job with my service. I needed service at the last minute and they worked me in. They were fast and efficient. Harry Robinson goes above and beyond in their service Dept. Thank you so much! I will not go anywhere else.

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Customer Service
Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Randy Jones
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Cameron Selby
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Alexis Durham
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Amanda Mendenhall
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
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