I was having a problem .receiving a rebate offered by GMC for service I'd had done at Harry Robinson. Alexis Brown took at least 45 minutes of her day to help resolve my problem. She made phone calls, attempted emails and chatted on line with various people. She finally found out that the rebate was approved. Alexis is great. She could have given up like I had but she persisted.
From the moment I entered the service area to leaving the dealership, I was greeted, made to feel like they were glad I chose them for service, and even during the check-out process they were very cordial and helpful! I will continue using them for my service needs!!
We drove into the service area like you are required to .My wife and I both opened our truck doors to get out and steped down on tbe floor. We booth fell and hit the sid3 step om our truck and floor. That floor is very slick when its wet. Customers should not be required to dive in there when it is raning. That is a very unsafe floor. There was no wet floor sign out and no warimg the floor was slick. We booth hurt our left arms and and she hurt her lower back and I hurt mt mid back. We booth are very soar today. A service peronal came out and made a comment the reasom why my wife fell it because her shoes where wet and she replied because its raining outside.
I'm so sorry you fell. We pulled the video because what you describe seems very out of character for our service department. The wet floor sign was in visible area right next to your truck in the video. It also shows that you never touched the floor with your feet before you slipped on your nerf bar. Our service advisor was right there with a hand out to help you up. I can't tell what was said on the video, but it is out of training and character for them to have not been remorseful that you fell. I'm very sorry that you feel this reflects negatively on us. We are truly sorry you fell & that you are sore. If there's anything we can do to earn back your business or if you would like to see the video please contact our customer experience manager, Alexis at 479-646-8600. Thank you.