Back

Harry Robinson Buick GMC - Service Center

Fort Smith, AR

3.5
136 Reviews

136 Reviews of Harry Robinson Buick GMC - Service Center

Sort by
March 19, 2024

Worst service ever had with a Service department. Terrible communication, They Seemed completely unorganized. Will take my business elsewhere from now on More

by Nickyrakins
Recommend Dealer
No
Employees Worked With
Micah Nesbit
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jack Gray
1.0
This rating includes all reviews, with more weight given to recent reviews.
Samantha Holman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Anna Dunn
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan White
1.0
This rating includes all reviews, with more weight given to recent reviews.
March 19, 2024

Service depth very unorganized, poor service. Will no longer use Harry Robinson GMC Fort Smith Arkansas. More

by Nickyrakins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Micah Nesbit
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jack Gray
1.0
This rating includes all reviews, with more weight given to recent reviews.
Samantha Holman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Anna Dunn
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan White
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 19, 2024 -

Harry Robinson Buick GMC responded

As our service manager, Samantha, tried to explain, we apologize for the communication mix-up. We had 2 customers with similar names, and our new service advisor updated the incorrect customer. We are actively working on training our new advisors, including communication, which is critical to solidifying trust. I apologize for our mistake. We strive to cultivate lifelong relationships with our customers, so I apologize for failing to achieve our goal in your case. 

January 16, 2024

tamara hurtado in the service dept was so helpful with me with my recent car problems she and her co workers were so helpful and so professional. when i called i was very worried and stressed out but she was More

by jefrog5150
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tamara Hurtado
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 18, 2023

i had trouble with my g m c truck so i called the dealership . i spoke with a mr kris glover who was a real service person helping the customer... im so thankful for his professional ways and attitud More

by LONGNATHAN62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Other Employees : KRIS GLOVER SERVICE ADVISOR LETS ADDD THIS EMPLOYE ASAP PLEASE
October 11, 2022

communication was the biggest problem other than she didnt want to work on our verhicle and put us off on another company eventhough it was under warrany. I had to call several times just to find out wh More

by susanp321
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Amanda Mendenhall
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2022 -

Harry Robinson Buick GMC responded

Nicole, unfortunately, the lift on your truck is stretching your ABS line too far. I know that you were under the impression that the lift was factory installed, according to the GM build specifications for your VIN; it was not. Since you require a modification and not a repair, this isn't something covered under your warranty. Although we would love to be able to work on this, your truck needs to be taken to a body modification shop for either a longer ABS line or to have it re-routed so that it doesn't interfere with your steering. I want to apologize for our lack of communication. We recently tried a new process for getting messages to our service team, which glitched and did not deliver messages correctly and lost an unknown number of messages. At the same time, we were under the impression it was working. Now that we have become aware of & gotten this fixed, I hope that the quality of our communication and response times have improved. I am sorry we have lost your business & again, I apologize for our communication issues. Thank you for your feedback.

Oct 18, 2022 -

susanp321 responded

this is not nicole but she may want to see that yall werent communicating with her as well..

June 11, 2022

Took my truck in for service and they provided clear insight to the issue. I was given quality service in a reasonable timeline. Definitely will return here. More

by JonL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hunter Means
March 03, 2022

I was traveling out of town and it sounded like the lifter was coming undone. I stayed the night and made it to the dealer, which was very close the next morning. I spoke to Cameron and told him that I More

by Jdiesner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cameron Selby
February 17, 2022

They are always helpful and kind, and explain everything that is going on with my vehicle. More

by Susan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cameron Selby
January 12, 2022

Best service department around! Always getting it done in a good time and has great customer service! More

by s55cj479
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alexis Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Jones, Cameron Selby, Hunter Means
November 05, 2021

Always professional; courteous; listens & ask questions to make sure they understand my situation. They never make you feel like "they own you". The service department staff is ready to help me. More

by rarmstrong575
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bailey Chronister, Randy Jones, Hunter Means
1
...