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Harry Robinson Buick GMC - Service Center

4.6

68 Lifetime Service Reviews

6000 South 36th Street, Fort Smith, Arkansas 72908

68 Reviews of Harry Robinson Buick GMC - Service Center

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February 14, 2018

"Power Steering repair"

- THIRDSIS3

Very friendly and helpful staff. Arranged for a loaner car while my car was being serviced. Surprised it was a new Encore. Helped transfer necessary items from my car.

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Recommend Dealer
Yes
February 05, 2018

"Good service"

- martha710

I was very satisfied with my recent experience at Harry Robinson Buick GMC. The time allotted to do the service was reasonable, and I was treated courteously.

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Recommend Dealer
Yes
Employees Worked With
I \don't remember the emeployees that helped me that day.
January 25, 2018

"Great service"

- aussiebourne

Thank you for being so kind and helpful. I appreciate great service and enjoy coming in. Every single employee has been helpful and giving awesome service.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : I do not remember who helped me, sorry
January 04, 2018

"Exceptional Service and Friendly Smiles"

- ronnelson03

I had the pleasure of taking my truck back today for a scheduled service appointment, and was welcomed with a friendly smile and professional customer service from both Rachel Colquitt and Derek Creekmore. I was extremely satisfied with the courtesy I was shown and the fact that all deficiencies were corrected on my vehicle and was asked numerous times I was asked if I was comfortable during the time I was waiting in the customer waiting area.. Next time pay raises or promotions are awarded, these individuals should be considered "" at the top of the list ". Good work you two and top notch Customer Service skills. Respectively, Ron Nelson

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Recommend Dealer
Yes
Employees Worked With
Rachel Colquitt
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Derek Creekmore
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
November 30, 2017

"Buying used car"

- Grammy

Rachel Colquitt called night before we came for service and set up appt to meet as car serviced. Very personable and made us very comfortable. Introduced us to Johnny Durham that we made a deal with on a 2012 Buick Enclave. The sales team, finance person, and service center were great!!! Detailed car and fixed the air conditioner before we left and made sure vehicle working perfectly and detailed with full tank of gas. Before we left Chauntel Terry got in SUV with us and showed us how to work everything. Adjusted driver seat and connected phone to Buetooth and set up Onstar for us. She discovered air confining problem and set up with service to fix it before we left. Everyone we came in contact was great. Wish I had all the names!!! Excellent experience. Will definitely use again and recommend to others Danny and Carol Miller

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Recommend Dealer
Yes
Employees Worked With
Rachel Colquitt
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Johnny Durham
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Chauntel Terry
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Joey Thomas
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jon Schumacher
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Keith Estep
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
November 19, 2017

"This was my best new car buying experience ever! I"

- pat and jasmin

Each person that I have mentioned made it easy for me to give the highest rating. Rachel called me the evening of 11/14/17 to remind me of my service appointment which was the next morning. When I arrived the next morning she found me and thanked me for being there. She handed me a "goodie bag" with some useful items in it.She was so nice and personable. Then I looked up my old buddy Jack Dean who I've known about a hundred years, (10 to be exact). On 11/18 we left the dealership in our 2018 Terrain SLT. Jack is a good man and he always thinks of his customers first. Joey did the finance part and he was so nice and down to earth. Then came the paperwork guy, Jon. He too was so nice to us.explaining everything in language we understood. Our final contact was Chauntel. She explained our electronic "stuff" on our car. Now she is an amazingly smart young lady with a wonderful personality!So, don,t change this team ever.Sincerely, pat and Jasmin Hanson

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Recommend Dealer
Yes
Employees Worked With
Tyler Braun
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Rachel Colquitt
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jack Dean
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Chauntel Terry
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Joey Thomas
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jon Schumacher
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
October 23, 2017

"Ruben went above and beyond to make our purchase easy"

- Sdavis

Ruben was so nice and professional. He was very patient with me as I was trying different cars to make sure I was getting exactly what I wanted. He made sure we were happy with our purchase and delivered everything he promised. I can’t say enough good things about the service.

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Recommend Dealer
Yes
Employees Worked With
Ruben Lopez
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Joey Thomas
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jon Schumacher
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Keith Estep
3.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
October 21, 2017

"Very good service"

- Chico

I have bought two CMC pick up and a Buick encore Pam Thompson was the sale lady and I will go back to her when I trade again.

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Recommend Dealer
Yes
Employees Worked With
Pam Thompson
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
September 19, 2017

"The service team at Harry Robinson is great!"

- MH

You will always get great service at a great price at Harry Robinson. Randy Jones is one of the best in the business. Always honest and fair.

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Recommend Dealer
Yes
Employees Worked With
Randy Jones
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
August 30, 2017

"Easy scheduling and very helpful!! "

- BusyMom

I love the easy scheduling of maintenance! Makes the whole process painless! Shop Local! They know us by name and always make us feel welcome!

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Recommend Dealer
Yes
Employees Worked With
Amanda Mendenhall
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : LeaJane (LJ) Clotfelther
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