Harry Robinson Buick GMC - Service Center
Fort Smith, AR
134 Reviews of Harry Robinson Buick GMC - Service Center
tamara hurtado in the service dept was so helpful with me with my recent car problems she and her co workers were so helpful and so professional. when i called i was very worried and stressed out but she was with my recent car problems she and her co workers were so helpful and so professional. when i called i was very worried and stressed out but she was patient with me and i was able to breath a huge sigh of relief and go on to have a much better day than how it started i give the whole team a 5 star rating A+would recommend. More
i had trouble with my g m c truck so i called the dealership . i spoke with a mr kris glover who was a real service person helping the customer... im so thankful for his professional ways and attitud dealership . i spoke with a mr kris glover who was a real service person helping the customer... im so thankful for his professional ways and attitude. he got me in and he has put that smile back on my face as i drive my DENALI GMC TOP OF THE LINE TRUCK.... THANKS KRIS GLOVER I DO NOT SEE MR KRIS GLOVE UP HERE. BUT LETS CHANGE THAT ,BECAUSE IM 60 YEARS OLD ,IV SEEN A TON OF SERVICE BUT HES THE REAL DEAL More
communication was the biggest problem other than she didnt want to work on our verhicle and put us off on another company eventhough it was under warrany. I had to call several times just to find out wh didnt want to work on our verhicle and put us off on another company eventhough it was under warrany. I had to call several times just to find out when I could bring my vehicle in etc. no one called me back or let me know what was wrong with it either. I will never be back to that service department for anything. neither will our friends. More
Took my truck in for service and they provided clear insight to the issue. I was given quality service in a reasonable timeline. Definitely will return here. insight to the issue. I was given quality service in a reasonable timeline. Definitely will return here. More
I was traveling out of town and it sounded like the lifter was coming undone. I stayed the night and made it to the dealer, which was very close the next morning. I spoke to Cameron and told him that I lifter was coming undone. I stayed the night and made it to the dealer, which was very close the next morning. I spoke to Cameron and told him that I was far from home and steamed. He got me right in and fixed the problem. It was the rocker arm, it was loose and making a racket. He got me back on the road in sn hour and charged me for half the price. He was awesome and I would recommend them to anybody. I hope you get Cameron ! More
Best service department around! Always getting it done in a good time and has great customer service! a good time and has great customer service! More
Always professional; courteous; listens & ask questions to make sure they understand my situation. They never make you feel like "they own you". The service department staff is ready to help me. to make sure they understand my situation. They never make you feel like "they own you". The service department staff is ready to help me. More
About 2 weeks ago I call and scheduled a repair on an issue that is common with my car. I have previously had it repaired but it is now doing the same thing again and has to be repaired again. When I arr issue that is common with my car. I have previously had it repaired but it is now doing the same thing again and has to be repaired again. When I arrived at 7:30 am they took my car back and shortly the service guy comes and tells me my car is no longer under warranty. I told him that I was pretty sure we had purchased an extended warranty (we had not purchased this vehicle at this dealership). He tells me he will look in my glove box for any information. He comes back and tells me he can't find anything. I begin to make calls. After a lot of run around because most places don't open until 9. I finally found my information, gave the company name and my contract number to the service guy. It was about 9:15 and I felt my repair was well on its way. At about 12 noon, he comes out to tell me my repair has been approved and they are hooking it up to find the piece that needs to be replaced. WAIT!! What!!! What were they doing from 9:15 to 12???? At 3:00 I go and ask if the repair will be completed today. He says yes they need about another hour. Most internet searches point out that this repair is about a 2 hour repair. At about 4;30 I am finally sent on my way. When I get to my car, I check my glove box....Guess what is right on top???Yes!! My extended warranty information. Why he couldn't find It I still don't know. What they did from 9 to 12, I still don't know. I do know that I spent 9 HOURS in the waiting room for a repair that should have taken 2 maybe 3..... More
I just had the absolute WORST experience with Colton Montgomery the Service advisor from Harry Robinson Buick GMC. I came in yesterday to see what was wrong with my breaks. They had me wait an hour and Montgomery the Service advisor from Harry Robinson Buick GMC. I came in yesterday to see what was wrong with my breaks. They had me wait an hour and THEN told me it was a leak in an axle and it would take them about 2 hours to fix if I wanted it done.He said my warranty would cover $800 of it and I would hAve to end up paying about $200. I wasn’t able to get it done yesterday so I scheduled an appointment for today at 10 am to get it done. They had given me a timeframe of 2 hours. It is now 2:48in the afternoon and I am still here no updates or ANYTHING. Hunter Means comes out to update someone else about their car and doesn’t even acknowledge I’m sitting there. So I ask him how everything is going with my truck. He tells me he will go check and let me know. After waiting 30 min, I finally go and check on what’s Going on and he said he was finishing up the paperwork. He’s gonna tell me I have to pay $365.00 out of pocket! Idk what changed from yesterday but if it’s such a drastic change in price, they should have at LEAST given me an update or options or SOMETHING. Then I got to talk to Alexis Brown and she helped straighten everything out. I’m so happy she was there to help us with a very stressful situation More