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Harry Robinson Buick GMC - Service Center

Fort Smith, AR

4.9
125 Lifetime Reviews Review Dealership

125 Reviews of Harry Robinson Buick GMC - Service Center

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October 16, 2020

"I just had the absolute WORST experience with Colton..."

- SheilaSantos

I just had the absolute WORST experience with Colton Montgomery the Service advisor from Harry Robinson Buick GMC. I came in yesterday to see what was wrong with my breaks. They had me wait an hour and THEN told me it was a leak in an axle and it would take them about 2 hours to fix if I wanted it done.He said my warranty would cover $800 of it and I would hAve to end up paying about $200. I wasn’t able to get it done yesterday so I scheduled an appointment for today at 10 am to get it done. They had given me a timeframe of 2 hours. It is now 2:48in the afternoon and I am still here no updates or ANYTHING. Hunter Means comes out to update someone else about their car and doesn’t even acknowledge I’m sitting there. So I ask him how everything is going with my truck. He tells me he will go check and let me know. After waiting 30 min, I finally go and check on what’s Going on and he said he was finishing up the paperwork. He’s gonna tell me I have to pay $365.00 out of pocket! Idk what changed from yesterday but if it’s such a drastic change in price, they should have at LEAST given me an update or options or SOMETHING. Then I got to talk to Alexis Brown and she helped straighten everything out. I’m so happy she was there to help us with a very stressful situation

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Colton Montgomery
October 10, 2020

"We were on our way to New Mexico from Georgia and my..."

- Linda Jean

We were on our way to New Mexico from Georgia and my Buick Enclave started hopping along with my screen showing traction off. Despite my trying to turn it on, we still hopped along. Found Harry Robinson Buick GMC. Was greeted quickly. Shown to the waiting room where snacks and coffee were provided. After about two hours of being worked in to an already filled schedule, Randy Jones came to give us the bad news. His face was sympathetic before he opened his mouth. We needed a new motor, something about a disabled piston and we would never make it to New Mexico. We trusted him immediately. He called Hertz and arranged for a rental similar to what we had. He had Tristan or similar name drive my husband and me to Hertz. The people in the service department helped us move all our baggage to the rental. He texted us several times to apprise us about the vehicle. I trusted him so much that I told him to see if we needed tires. He sent pictures of my tires to show me. We could have never asked for better treatment than we got at Harry Robinson’s. I was very happy also that I had purchased extended warranty when I purchased the vehicle. Harry Robinson is very fortunate to have Randy Jones representing him and his company. Kudos also to Colton Montgomery who was a pleasure to deal with regarding the financial aspect.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Colton Montgomery
July 16, 2020

"Very courteous and polite . She was able to answer all of..."

- d71bramlett

Very courteous and polite . She was able to answer all of my questions.i was very pleased with my experience with Katlin and the the service .

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Recommend Dealer
Yes
Employees Worked With
May 21, 2020

"Thanks for a great buying experience! The staff at Harry..."

- CBrewton

Thanks for a great buying experience! The staff at Harry Robinson were professional and very easy to work with! They went above and beyond to get us the best deal!!

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Aaron Wootton
May 05, 2020

"Even though my truck is a Chevrolet, they fixed my back..."

- rburrows.hvac

Even though my truck is a Chevrolet, they fixed my back glass that was leaking and fixed a few recalls. They are very professional and I would highly recommend them. Best GM dealer in this area in my opinion.

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Recommend Dealer
Yes
Employees Worked With
Colton Montgomery
March 18, 2020

"Quick service. I like the new waiting room that you now..."

- THIRDSIS3

Quick service. I like the new waiting room that you now have for customers. Harry Robinson Buick GMC Service Department has always been the best.

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Recommend Dealer
Yes
Employees Worked With
Colton Montgomery
March 03, 2020

"Excellent service. Greatly pleased with my service. I..."

- jcc4727

Excellent service. Greatly pleased with my service. I will definitely have all my car services done at Harry Robinson. All the people are super nice.

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Recommend Dealer
Yes
Employees Worked With
Tony Moss
January 09, 2020

"Saralinna came down to help me with my app and answered..."

- Wilray66

Saralinna came down to help me with my app and answered all of my questions on a vehicle I bought years ago but happen to be in for service today. Great customer service experience and she is very knowledgeable.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Tony Moss
December 16, 2019

"Ricky Mars helped me with my car problems and explained..."

- Morgan57smiley

Ricky Mars helped me with my car problems and explained how it works. He was very very helpful. After he helped me it all made sense.

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Recommend Dealer
Yes
November 13, 2019

"We originally went in to get our truck serviced and..."

- larryvinc

We originally went in to get our truck serviced and decided to purchase a new Buick. This dealership provides excellent customer service from their service department to their sales department. Johnny was our salesman and he took great care of us. Saralinna was so kind and genuine. She explained all the features so well although it was a lot to keep up with but she gave us her card and told us to contact her anytime. Thanks to all.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Cameron Selby
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