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Service was great and all work was completed in a timely... - Martinsteinbrugger
Service was great and all work was completed in a timely fashion. My only complaint, my car was clean when I dropped it off, but filthy when I picked it up. It should have been washed after being there for a week.
Top Reviewed Specialists At This Dealership
Brand Sales Specialist
Part of the Galpin family now - rose.jenni03
I live in the city of Ventura, and, after a poor experience at Volvo in Calabasas, I continued down the freeway to Galpin in Van Nuys after phoning them from my car and getting reassurance from Harry Pet in sales that I'd have a no-nonsense experience once I arrived. I knew exactly what I wanted and, with the help of Harry and Johnny in sales, I left fully satisfied with a beautiful car and a very good feeling about Galpin. I drove back down the next morning for some minor adjustments and received superb personal service from Jack (and breakfast on the house per Harry!). Galpin has my business from now on and I will recommend them to everyone in my locale who inquires about my beautiful car! It's worth the extra driving time to get to the right place!
Always a great experience with Jesus. He communicates... - duchesscaptain
Always a great experience with Jesus. He communicates well with necessary information while bring very considerate of my time. He’s thorough and accurate with all information.
Ask for Matt. That's all. - Olia3
One of best sales person in the business. Enough said. Matt knows his customers. Friendly and alwasy cordial. And he knows the cars he sell, ie all the features and functions. Never pushy at all.
Bought a Used SLS and they are just the worst to work with - David
I bought a car from their La Jolla showroom for over $150k and as soon as the car was mine, they turned their back on me.
They gave me the car with floor mats that were from another model
They stored the car for me in Beverly Hills since I was out of the country and when I received the car it had a scratch in the rear. It is a $500 repair and they will not do it. I have proof that the car was delivered to storage scratch free and received it back with the scratch. How cheap of a company with the worse customer service.
They lied to me that the car was a trade in from a local guy, but it actually came from TEXAS.
Te used car sales person from La Jolla, was absolutely rude to me on the phone after not returning my calls.
Spoke to Shawn the manager of the dealer and he seems very nice and respectful. He sent me after market floor mats, even though I sent an invoice to them for Mercedes floor mats (something better than nothing still)
He never called me back about the scratch just had the sales guy give me quote to fix it.
I leased an expensive car from Beverly Hills before for 2 years and had no issues.
They do not deserve to have mature clients and treat them like dirt. I will let everyone I know not to buy from them. Enough of this rude treatment and cheap attitude.
I asked for the owners email from sales in Beverly Hills and never received it.