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Unethical sales practice on financial department - Carbuying321
This review is for their financial manager Bastan Falsafi only.
The financial manager sold me a service contract for $1,675.00 but it is only $875.00 on mercedes web site. When I refused it, he used every tactic to scare me and said something made me felt inferior. He said he has been working there for 12 yrs. That mean he has been double charge a lot of customers for 12 yrs. I can't believe one of the largest MBZ dealers can let it happens.
When i asked for refund, he intentionally made me there 2 times and give me some words to make me feel uncomfortable.
They charge me double, use dirty tactics and make you difficult to get refund too
This is a public company Autonation. They should focus on serving customers not squeezing money from them from financing
Awful experience - MBLD
If you plan to buy or lease a car at MB of Stevens Creek, avoid dealing with Mark Arnold and Jack Corkrean, they are the worst. I'm currently trying to buy a Mercedes-Benz after I leased a GLA through them for the past 3 years. The level of neglect that I'm experiencing is unbelievable. Mark Arnold should consider another career. His attitudes are so challenging that I must consider buying somewhere else...
I tried to report the matter to his manager, Jack Corkrean, but he is never available.