264 California Audi Service Centers

I bought a 2006 Pontiac Solstice at this dealership. I... - qdbtsjmmp

I bought a 2006 Pontiac Solstice at this dealership. I have had problems with the car with noise in the wheels, the cd player stopped working, the cup holder broke, the top was defective. I took the car in for the noise in the wheels three times and I actually got in an accident and GM has decided it was not their fault. I did not hit anything my car just lost control. I took in the car for the top like 3 times also. First they added a pad then they replaced the whole top then the hinges were malfunctioning. Today 2 years after my car 5 months after the accident the top is still leaking when it rains. The pinion is leaking also. I'm like I want a new car! I bought this car here at this dealer! They said we can give you GM's 800 number. I took it to GM. I tried to get a lawyer to fight this for me but since I have to bodily injury they don't see it worth their time. I'm left with GM the dealer and my insurance. I hope people learn from this. DONT BUY GM(AMERICAN) BUY FOREIGN!!!!

The worst follow up ever - Chopstyx613

I bought my Audi A4 hear and my relationship started out very rocky and the used car sales manager agreed to a deal, shook my hand and then as it was being written up changed the deal on me. I should have know at that time it was going to be bad. But the Sales Manger gave me a good deal on a different car and they won me back. Not fast forward to the service department the last 4 times I brought my car in for service, it was not ready by the end of the day and if I did not call for and update, I never heard from them. I spoke to Tim, the Service Manager and he asked for one more chance and he would detail my car the next time. I gave in (bad idea) and said OK, they are 3 miles from my office.The car was dropped off at 9:15am on Friday and when I called at 4pm, was the first time I heard from them and my car was not going to be ready, but would be ready at 10:30 Saturday. I show up around 11am on Saturday and there is no one in the Service Department, the one service advisor left to run an errand and no one could even find my car. Finally he came back and my car was not going to be ready that day. I was leaving town, they gave me a new Q5 to take on my trip and that was nice. Sunday they were closed, Monday was a holiday and Tuesday came and no call, I called at 10:30 to find out my car would be ready at 12. I picked it up and left a message for Tim to talk about the service, along with the General Manager( still have not heard back from him). Tim called back and was full of excuses, employees not showing up because of the holiday, issues with the internet, etc. By the way, my car was not detailed, because my service advisor decided not to do what his boss said. While Tim offered to still detail my car, I have no plans to ever go back to this dealership and will drive my car further to get serviced, while it is still under warranty. All I would have wanted is simple communication from my advisor to let me know things were not ready, not me having to call them for information. I expect more from Audi and have been very disappointed in the service I have received.

My last service wasn't that great - but that was - THIS_LOW23

My last service wasn't that great - but that was definitely a fluke because service has always been top notch. I'm having major issues with my car right now but I feel confident having my car in their care. Lilly is the BEST - goes above & beyond what I would expect from a Service Advisor - keeps me updated & makes sure I am happy with how things are going.

I appreciate the immediate support from Service Center - ms_mmd2

I appreciate the immediate support from Service Center Manager, my Service Advisor, Jeff Crawford, Tech Foreman, Henry & Jimmy, Svc Tech & others who I may not have names. This team of people provide with me the highest level of CUSTOMER SERVICE anytime I bring my Audi in for service issues. I couldn't ask for a higher or better level of support and attention that I'm routinely provided when I come. Please acknowledge these special individuals and know that this BH Service Center truly provides me with excellent attention to my auto needs. Best Regards, Ms. M. Davis, Inglewood

AUDI BURLINGAME SERVICE WILL INVALIDATE NEW CAR WARRANTY - Douglas Gorny

BEWARE AUDI BURLINGAME SERVICE WILL INVALIDATE YOUR NEW CAR WARRANTY AND NOT TELL YOU WHY!!!!! I took my RS5 in that sprung a water leak after only 3.5Kmi. I pointed out that the brakes had an overheating issue. After a supposed brake inspection (inspection report didn’t list half the issues) Mark Martinez said I was to talk directly to Audi as he didn’t want to discuss the issue with me. I contacted Audi who said they only want to discuss with Mark, and from that discussion they won’t honor the warranty on a $105K car with 3.5Kmi. Neither Mark nor Audi will tell me why the car is not covered, let alone provide how they came to such a determination. I asked about the status of the rest my 8 year extended warranty, and Mark indicated that it was whatever “he couldn’t prove was my fault” and that the water leak would be covered “this time”. Audi won’t reply to the warranty question and now I need to file with BBB Auto Line to start a case to get the status of my warranty. I have wasted countless hours of my time, and get no response no matter who I contact at Burlingame or Audi corporate. So buyer and servicer beware of losing your warranty on a new car based on the whims of the local service manager. I have never encountered such lack of customer care and respect with any of the new cars I have purchased over the last 25 years. I will never buy another Audi/VW product and I will stay very clear of any Rector Motor run business.

The BEST Service EVER!! - frogierth

I am so grateful for the service I received from Leon H in the Service Center. My 2015 A3 needed it's 35K Mile Service Maintenance and he had everything handled from the first phone call I made to make the appointment, to the time I pick up my car when it was finished. He was so detail oriented, it blew me away! He pretty much had the paperwork done before I even got there. All my questions were answered before I could even ask them. So my job was done before I there. He was an absolute pleasure to deal with and you're very lucky to have him as an employee! Thank you Leon for your service! and Thank you Elk Grove Audi, because you all ROCK!..You all were so very nice! Consumers are always ready to complain but yet seldom do they praise!

Great customer service and very professional. - jjanisse

Great customer service and very professional. Would highly recommend going there with all your needs

I took my car in several months ago for a squeak. - Kathy Tiffany

I took my car in several months ago for a squeak. They ordered a new spoiler, installed it, and it still squeaks. They had my car for three weeks. Last week I tried to make a service appointment online - zero response. Today, I just tried to make a service appointment. No one answered. The service here is awful.. I'd give it a zero if possibl.e

Efficient and personable service. - Mateo.L.Ledezma

Efficient and personable service. Excellent service and honest feedback re car. Trustworthy team! Strongly recommend!

I had a problem with my S4 key fob. - Steve

I had a problem with my S4 key fob. Edgar came up to me immediately after parking in the service area. He told me I needed a new battery. He assisted with the battery replacement and I was on my way in 5 minutes. Thank you Edgar and Pacific Audi for wonderful service.

I brought my car for service without an appointment. ... - mmeyerovich

I brought my car for service without an appointment. Jeff Richards from service department took care of my car, arranged for a rental, and provided me with an excellent service all around. I would highly recommend this dealership.

Great service. - OCDolphingray

Great service. Service advisors are very knowledgeable and helpful- especially Jen S. Would highly recommend services from this dealership.

I recently took my car into service at Audi Stevens Creek - Michaelliebschjr

I recently took my car into service at Audi Stevens Creek and I have to say it was the best experience I have ever had with a service department. I worked with Kevin Pham and he went above and beyond to make sure everything was more than perfect. He updated me multiple times while my car was getting worked on and checked in to see if I had any questions. I highly recommend using Kevin and Audi Stevens Creek when needing service. Do not waste your time with Audi Palo Alto.

Terrible service - David G

As others have mentioned service dept. is terrible. Employees are rude and condescending, FIVE+ visits with no resolution, Nobody is ever available, just horrible. Everytime you arrive there's only one employee working, or none at all. You have to wait for them endlessly. it's been nearly THREE MONTHS and my parts are still not available.