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OUTSTANDING service from Carlos. He is incredibly... - sbeaz
OUTSTANDING service from Carlos. He is incredibly knowledgeable in regard to our specific vehicles as well as the Audi brand. As most car manufacturers are making the transition to EV, there is a void in knowledge and customer care. Carlos fills that void. Superb.
Top Reviewed Service Specialists At This Dealership
Excellent service and very professional. Issel was very... - dmann1737
Excellent service and very professional. Issel was very courteous and knowledgeable. The service was preformed promptly and done well. I can’t tell that anyone was in the vehicle which is how it should be.
David de la Torre took care of me from start to finish... - Bell Maghanoy
David de la Torre took care of me from start to finish and took the time to explain recommended work. I was also offered a loaner, which made things more convenient for me.
Came to Audi of Ontsrio last year as no longer valurd... - cmrunnion
Came to Audi of Ontsrio last year as no longer valurd Audi og West Covina. This dealer so far has been great. Well orgsnized and timely.
All was good and professional. No issues at all. Would... - Ron
All was good and professional. No issues at all. Would recommend this service center to others. Wait time was appropriate. Thanks for the service. Take care.
Service Consultant Advisor
Alex is AMAZING!! It was my first time there and he was... - Tierney A.
Alex is AMAZING!! It was my first time there and he was nothing short of excellent. Great customer service and great personality. I look forward to working with him directly in the future.
Great Service. Very Professional. ExtremelyClean... - ETOWSLEY
Great Service. Very Professional. Extremely
Clean Dealership. Very careful with my Audi.
I would recommend this Dealership to anyone looking for great Service for their Audi.
Jesus was great to work with. We had no issues with the... - Gary
Jesus was great to work with. We had no issues with the service and the car was ready when promised. Will come back again. Thanks
Very good Audi service. It’s like that’s all they do... - Troykatt
Very good Audi service. It’s like that’s all they do And now they’ve become the best at it. Very clean prompt and efficient. Wish they had more loaners.
I'm a long time Audi customer currently driving my 3rd A6... - jksj1056
I'm a long time Audi customer currently driving my 3rd A6 (2019 model). The service is normally excellent and for the most part, this time (my 30K service) was no exception. Concepcion was my service advisor and did an excellent job. She was prompt, helpful, and when we discoved a warranty repair was needed and would take longer for parts to arrive, she arranged to have the car put back together so I could pick it up for the weekend. She also went above and beyond to arrange for valet service for the second service when the parts came in. A loaner vehicle was dropped of at my home on Monday and my vehicle was delivered back to me at my office on Tuesday. Fantastic! There were only two issues--- Concepcion was not able to get the service techs to fill out the multi-point check sheet which makes it easy to track tire and brake wear. This has alwasy been a nice professional touch, but seems to be wanting. Also, the car came back to me with waterspots all over it (even thought it didn't rain Tuesday) instead of the usual spotless wash. That was below the usual service level.
Exceptional service from Damien and his team! Couldn’t... - Lina Thomas
Exceptional service from Damien and his team! Couldn’t have asked for better service. Right from scheduling to getting a loaner and the actual servicing with a perfectly clean car was more than I could ask for!
Audi Exclusive Service Consultant
The BEST Service EVER!! - frogierth
I am so grateful for the service I received from Leon H in the Service Center. My 2015 A3 needed it's 35K Mile Service Maintenance and he had everything handled from the first phone call I made to make the appointment, to the time I pick up my car when it was finished.
He was so detail oriented, it blew me away! He pretty much had the paperwork done before I even got there. All my questions were answered before I could even ask them. So my job was done before I there.
He was an absolute pleasure to deal with and you're very lucky to have him as an employee!
Thank you Leon for your service! and Thank you Elk Grove Audi, because you all ROCK!..You all were so very nice!
Consumers are always ready to complain but yet seldom do they praise!
Great team. Responsive to questions and requests. Treated... - Mateo Levine LEDEZMA
Great team. Responsive to questions and requests. Treated with respect. Very efficient service and accessible re website and location. Overall a well managed facility! Thumbs up.
Very quick recall repair on seat belt recall - suellenesl
The service advisor, Oscar, was excellent. He kept me informed. The car quickly went through the repair, quality assurance, and inspection process and was finished in half the time estimated. Oscar was very informative about when my last service had been done and when the next one is due. I have always been pleased with my service visits at Audi Pacific.
Service Dept: 10 out of 10 - neigh52
The service dept. seems to be dedicated to handling every single thing possible...even seat-belts that are slow to retract! My car is always ready when they say it will be; they check with me about any added costs; now they even pick up and deliver my car. I love Rusnak Audi.
Fernando Chavez did a great Job taking care of us. He... - Lupegomez25
Fernando Chavez did a great Job taking care of us. He greet us and then had us sign the papers. We got our car back sooner then promised.
Very friendly and knowledgeable with the Audi cars. I... - kaleastelis
Very friendly and knowledgeable with the Audi cars. I use them for the past 6 years and always they're trying to save me money.
Having used Audi service department in the past, I’ve... - Randallmacaloney
Having used Audi service department in the past, I’ve always been treated in a friendly, professional manner, very knowledgeable ( service rep. Moe Azizi ) and accommodating to my needs.
3hours for an oil change. They did full inspection. I had... - Merlinpaul
3hours for an oil change. They did full inspection. I had a question when picked up and told to just the the bill. Not acceptable.
Quan Huynh is a great service advisor. I had Quan Huynh... - Jamespham
Quan Huynh is a great service advisor. I had Quan Huynh serviced my car before.....
Hopefully, Audi Palo Alto will doing great in the future
Hayden helped with my service beyond my expectations. My... - mano1
Hayden helped with my service beyond my expectations. My car needed to be returned after my lease expired and also need to be serviced. The car was picked up, serviced and returned with so little effort on my part.
We have a brand new Volvo and have had to take it in for... - sql
We have a brand new Volvo and have had to take it in for a service on 3 separate occasions. In all cases, we had to wait weeks for an appointment and in each situation, they weren't able to get to our car on the scheduled appointment day. They informed us late in the day and we had to scramble to find (and pay for) a rental car so they could keep our car overnight. This is exceptionally inconvenient since we have a new baby and one car. I can understand an exception once but 3 times?! When I conveyed our disappointment with the manager, Dan, I was told we are only one of many customers and this treatment is acceptable. I’m shocked at how poorly we were treated.
Zack Thompson in the Carlsbad CA Collision Center is... - Kgstaggers
Zack Thompson in the Carlsbad CA Collision Center is great!! He was knowledgeable and prompt with his service and addressing my concerns. Thank you for a friendly service experience.
Audi Fletcher Jones
Audi Beverly Hills - A Fletcher Jones Company