4,462 California CODA Service Centers

Trustworthy, helpful, explain things well and follow up - juanita-76

Trustworthy, helpful, explain things well and follow up on status, timelinesses and happy friendly workers.

I highly discourage anyone to purchase a vehicle or service - Kevin C

I highly discourage anyone to purchase a vehicle or service your vehicle with Infiniti of Livermore. I've had the worst experience with the service team mainly Michael Troche. I bought a brand new QX56 and started having issues with the car not starting in high temperatures...stranding me and my family with 2 young kids. I brought the car in to correct the issue however the incompetent service staff could not diagnose what was wrong or reproduce the issue. This was not a battery issue however every time we brought the car in they told me it was the battery. We have replaced the battery 3 times in 4 years... however the issues still exist. We were stranded again 2 weeks ago when it was hot and decided enough was enough. That's when the service "manager" told us that this is "your problem" and in order to diagnose the problem, it will cost you a minimum $165 even though you have brought the car in 3 times before (twice under warranty). Michael Trouche provided one of the worst unprofessional customer experiences I have ever experienced especially considering we purchased the car from their dealership new and Michael was the initial service rep to service the vehicle under warranty. I think he is covering up for his past mistakes and short-cuts. Unfortunately, Michael is also passing on the hundreds (potentially thousands) of dollars in cost back to us. Our car has only 51K miles on it and we paid over 50K for it new. I have only service my car at this dealership for ongoing maintenance. They are going to lose my business now and in the future. I have reported this experience with Infiniti Consumer Affairs and will be taking my car to a different dealership for service. This is not the reliability and service we expected from owning an Infiniti.

Profesional, Friendly, knowledgeable ,great service and - Valva952

Profesional, Friendly, knowledgeable ,great service and super helpful, Josue Helped us with everything He’s the best!!

Their empathy, sensitivity, and follow-through were... - infinit

Their empathy, sensitivity, and follow-through were exceptional. The service consultant went above and beyond to ensure I was a happy customer. And I am !!!!

I received great and quick service. - Gutierrezfamily71

I received great and quick service. I as informed via text of my vehicle progress and was informed of any issues that required attention.

Terrible customer service - Matthew

I called and made an appointment for my first oil change. When I called and asked for a specific time, I informed the lady that I would need a loaner as I work need to return to work. I was told that was ok and she gave me a date when a loaner car would be available. At the agreed upon time I showed up and began the process. I was asked if I was sticking around, at this time I explained that I had to get back to work and needed a loaner. I was told I could not get loaner and would have to wait the hour for my car to be ready. I then explained to the service writer that I called specifically for a loaner and was told it was ok. Again I was told I could not be helped. For a luxury car brand, your service is far from premium. If a loaner was not a viable option, I should have been told when I made the appointment. At least I could have made other arrangements.

Prompt service. - Rv119

Prompt service. No upselling and good work. I worked with Ryan before and it is always a great experience.

This place has great staff that actually care and will - Hideandseek6262661

This place has great staff that actually care and will take the time to help you with not only your needs but also help you understand what your car needs to be driving safely on the road

Everyone and Everything was wonderful. - veggie12307

Everyone and Everything was wonderful. Thank you Thank you Thank you Thank you Thank you

Took my 2024 BMW 8 Series in for standard service and had - BringerOD

Took my 2024 BMW 8 Series in for standard service and had a very disappointing experience. They tried to upsell my wife $1,000 for unnecessary services (AC cleaning, coolant flush, and fuel injection cleaning) that are not part of BMW’s official maintenance schedule. When I called to question this, I was told we have the “lowest plan” (though a higher plan wouldn’t cover these either) and that declining the services could risk engine coverage if the car fails — which feels like scare tactics. On top of that, my wife picked up the car with low tire pressure and was argued with instead of helped. When I called back, the service advisor hung up on me and later claimed I was “upset from the beginning,” which was not true — I was simply asking why my wife was pressured to pay $1,000 for routine service. Overall, the experience felt more like extortion and upselling than BMW-level customer care.