398 California Ford Service Centers

5 Star rating all the way for these guys. First did... - HHADERIS

5 Star rating all the way for these guys. First did business with them in 2008 when I brought my new Audi S8 to them for some work and was impressed then. Have been on the East Coast for the past few years and recently returned and brought a couple more of my Audi's to them for various projects, one being the performance chip upgrade for my "NY City Car" an Allroad quattro and again, I walk away totally impressed and fortunate to have connected with a company such as this. Highly recommended for any number of performance products and/or services for your car- They are enthusiasts, and know what they're talking about and care about the quality of their work all the while charging reasonable prices- Definitely a needle in the proverbial haystack in my opinion. If all businesses were like this, we wouldn't need sites like this to report our experiences with businesses because everyone would be happy all the time! OK, so maybe that's an over-simplification, but so many times we take the time to complain about poor service, poor customer service or inferior products, and it is truly refreshing to be able to commend an organization such as this for doing a great job.

Your service department is top notch. - Alexc1951

Your service department is top notch. And service advisor Dave Whitlow is the best advisor I’ve ever dealt with. He’s knowledgeable, experienced, truthful and honest which makes him a great representative for Penske Ford.

Do not bring your car to get serviced here. I bought a... - caryo

Do not bring your car to get serviced here. I bought a brand new car from another dealer and then moved so I decided to get my car serviced at Serramonte Nissan because of its "Award of Excellence." My driver's side window stopped working 1 month after I bought my car. I took it to Serramonte Nissan 4 times to fix the problem and each time they created a new problem (such as breaking interior molding) without fixing the window. The employees are rude and the staff is constantly turning over (I dealt with three different service advisors during a 2 month period, all of which were either fired or quit during that time). The mechanics are also incompetent since they failed to find the root cause of my broken window after three tries. Do yourself a favor and take your Nissan somewhere else for your service needs.

Poor service department - John/Patti

We bought our truck from Silva 4 yrs ago. We have had good experiences until recently. The service department did not have us set up for our appt. After arriving at 7:30 AM, it took until 4:00 PM to finally have the oil and filters changed. They also checked lights that were on the dash. For that we were charged nearly $800.00 dollars when the quote we had was $173.00. That was the last trip we will make there. I will never buy another vehicle from them. We called and wanted to have this unfair amount refunded, however, the money was more important than having a repeat customer. I thought they were the exception to the reputation car dealers have, but Silva Ford is one of the worst. They can not be trusted and do not care about their customers or their reputation.

I took my F-150 for an oil change back in January 2022 - OM77

I took my F-150 for an oil change back in January 2022 and was charged almost twice as much as I’m used to paying. I understand about prices going up, but at least tell me about the price change! To top it off, they broke the cap off to a couple of lug nuts and did not tell me about it! Come on Simi Ford, you should be better!

Had my vehicle towed to this place, called the next... - highly dissappointed

Had my vehicle towed to this place, called the next morning spoke w/ Art, let him know what was going on w/ my car. He later called back w/ an estimate & recommendations. I picked up my car that afternoon to find later that the car had some of the same problems as when the cat came in. He told me that I could bring it back the next day & it would be checked out at no cost to me but when I drove 40 miles each way to have my car checked out, I was told "by the way, this will cost you $105" . What happened to good ole honesty? After speaking w/ the manager who said it would cost me a diagnostic fee of $105. Why pay an additional diagnostic fee when the work that was done did not repair the vehicle. A diagnostic should have been done at the time the vehicle was brought in. I'd rather drive twice as far to have my vehicle repaired than deal w/ dishonest folks at this dealership.

Hi prinessa lewis - Lady p

South bay ford dealer in Hawthorne are best in town I got 2017 fusion from there .Freddyk help me he is the best .I didn't just get a brand new car but I'm part of the ford family now cause that way they treat u there .If you're part of ford family.

Accommodating Service - cyrus_z

Ronnie O is the guy you wanna see. Ive been coming here for over 6 years and every guy thats helped me has been great. Ronnie however had extraordinary enthusiasm and delight in getting me situated with my airbag problem as well as communicating with me when my car was ready. Additionally, he went above an beyond by showing me the closest spot i could get a quote on my car damage given that they could not at their site. I have no doubt Ronnie can brighten anyone’s day in less than a minute with the enthusiasm he exudes at work. You can just tell through his voice, smile and energy that not only does he love ford very much, but he also loves helping people and getting them taken care of in the best way. This guy deserves a raise!

There was a recall on the power steering unit of my 2008 - Adam Davenport

There was a recall on the power steering unit of my 2008 Escape, and I never expected the high level of professionalism and courtesy bestowed upon me! From the moment I got on the phone, I was first greeted with warm regard by Gianna, from the service department and she set me up with Luis. Luis Gonzales, the gentleman who serviced my vehicle went above and beyond to make sure I had no worries. When he was done fixing my vehicle he made sure I was able to get my car back in a timely manner as well because I live an hour and half away, he helped me arrange to have AAA bring my car back to me, because I have mobility issues and driving 3 hours in a day would be excruciatingly painful. This service department is the only one in 60 mile radius from my location in Santa Cruz that was willing to help me with my situation. I can't emphasize enough how special they made me feel. Luis especially was amazing, he was able to set me at ease every step along the way. I can be a bit of a worry wart, so his patience and understanding was phenomenal. If I ever decide to purchase a new Ford, I know exactly where I'm going. The customer service and kindness I received is something I'll probably never forget. If everyone had even a fraction of this brand of care, the world would be a better place for sure. . .THANK YOU SO MUCH!!!

I HAVE A FORD ESCAPE THAT HAS BEEN RECALLED. I STOPPED... - webetnikl

I HAVE A FORD ESCAPE THAT HAS BEEN RECALLED. I STOPPED BY AND ED WENT AHEAD AND SCHEDULED THE WORK TO BE DONE ON THURSDAY AUG 2 AFTER 7:30 A. I ARRIVED ABOUT 7:45 A. A DIFFERENT PERSON CHECKED ME IN. I TOLD HIM I WOULD WAIT FOR THE JOB TO BE COMPLETED. I WENT TO THE WAITING ROOM. ABOUT 8:30 A I DECIDED TO STRETCH AND WALK AROUND. I WALKED AROUND THE FACILITY AND FINALLY WENT TO WHERE I HAD PARKED WHEN I ARRIVED. THERE SAT MY CAR. I WENT IN TO CHECK AND ED WALKED BY ME 2 OR 3 TIMES, COMPLETELY IGNORING ME. FINALLY TH PERSON WHO HAD CHECKED ME IN CAME OUT. HE THEN TOLD ME THEY DID NOT HAVE THE PARTS TO DO THE JOB. FORD WOULD PROBABLY NOT RELEASE THEM UNTIL AFTER THE MIDDLE OF THE MONTH. HE HAD TO GET A MECHANIC TO TRY TO DISCONNECT THE CRUISE CONTROL. THE MECHANIC TRIED AND SAID IT WAS NOT NECESSARY TO DISCONNECT. I AM SUPPOSED TO BE CALLED WHEN THE PARTS ARE RECEIVED. I WAS TOLD THE WORK WOULD TAKE ABOUT AN HOUR TO COMPLETE. I AM AN UNHAPPY CUSTOMER AND WASTED ALMOST AN HOUR. ED SHOULD HAVE CHECKED THE ESCAPE BEFORE MAKING THE APPOINTMENT AND KNOWN THAT THE PARTS WERE NOT YET AVAILABLE. I AM RELUCTANT TO RESCHEDULE THE WORK TO BE COMPLETED. THE PERSON WHO CHECKED ME IN APOLOGIZED SAYING A MISTAKE WAS CERTAINLY MADE. WAYNE L ENGEL

Tom's Truck Center is phenomenal. - sunflowertow

Tom's Truck Center is phenomenal. Opedro in the parts department is quick, accurate and efficient any time I need something. I'm in Kansas City, and will ONLY order Hino parts from Tom's and Opedro because they get it right the first time, always ship the same day, and always updates me via email immediately. I consider Tom's and Opedro a valuable asset to have available any time I call.

great community dealer - markrwc

have purchased cars (eFocus and CMax Energi) over the years as well as used this dealer's service department and have always been satisfied with our experiences

Bad service - Mannyxx

I came today to get an oil change 02/02/2019 I’ve been coming g here for years. Since I bought my hummer here. They had the best customer service but today my husband forgot his oil change coupon And the wife could not find a current one to send to me. They did not honor the one I had. And not only that the service man Felipe cornejo 8345 was the rudest nastiest person ever Thinking in not coming for anymore service here Thanks Manuel

Last Wednesday night I needed to replace a light bulb in - whytewabit

Last Wednesday night I needed to replace a light bulb in the left rear turn signal. This was something that could not wait until morning due to my wife having a Doctors appointment. early that morning. I discovered you were open until 7:30 PM and drove immediately to service in San Juan. Dorothy, your service agent not only got the necessary bulb for a cost of $3.93 but also replaced the burned out bulb in my suv.. I truly appreciate the extra mile she went and hope some recognition is given to this extraordinary women.

Paul Parsons … Very helpful at all the time, give me - Luis Prado

Paul Parsons … Very helpful at all the time, give me updates about timing delivery for my F-150 Lightning 2022. Great attitude and attention.

This place is a joke they will not give me a refund when... - jaws198769

This place is a joke they will not give me a refund when I had to go back and do there work over for them smh Visalia ford is a joke

WARNING The WORST! - PoorlyTreated

WARNING The WORST! I will never be back for them to practically spit on me when they do not communicate and then blame the customer for their poor customer service. Absolutely DEPLORABLE! Jeff AND Stewart should be replaced with people who know customer service. It’s sad that Ford keeps them employed after treating customers like this.

Good service. - roadrunner829

Good service. I was kept informed of the issue with the issues width my car, the resolution and the cost. The repairs were completed in a timely manner.