398 California Ford Service Centers

Leaving this bad review here and on other outlets in the - ivan.iannaccone

Leaving this bad review here and on other outlets in the hope it gets the right level of attention from the service department. Two months after taking my car in to fix a infotainment issue, service and two recalls. First time I brought the car in and leaving it more than a week they only did one recall and the maintenance quoting parts didn't arrive. Since we needed the car we agreed taking it back at later date. I do so and after keeping the car for another full week they are able to complete the recall and change the infotainment, albeit forgetting to install some parts. Unfortunately the infotainment still doesn't work and despite multiple messages exchanges with Matt and calls I don't have a path forward. Hence resorting to public reviews to share my experience and in the hope the general manager actually does his job and ensures Does customers get the service they deserve.

Marina Reza the service advisor did a excellent job with - gngchacon

Marina Reza the service advisor did a excellent job with my wife's Edge. She was very respectful of my time and was able to get me into a car for the time of my service. Thanks Marina!

Safety Recall on 2023 Ford Transit Camera - Nick - navycmdr

Safety Recall on 2023 Ford Transit Camera - Nick Rodriguez was Outstanding - Fast, Professional and provided a Lyft Ride Home during Service - Great Job !

I'm always pleased with the people and service. - Dolores Doll

I'm always pleased with the people and service. It feels like a family that cares. The service and technicians are nice.

I received a notice of an "important safety recall" on my - DE

I received a notice of an "important safety recall" on my vehicle. I attempted to make an appointment online, but the website told me that recall appointments must be made over the phone. So I called them (it was early afternoon) to make an appointment, but no one answered. I left a message with my contact info, but no one ever called me back. It's been 5 days. I will never understand why these dealerships treat their customers so poorly or why the car makers still put up with it.

Mo is the best service tech I have worked with in over 22 - Dan N

Mo is the best service tech I have worked with in over 22 years that I have been driving Ford cars. Mo's response to every detail, from setting the appointment till I drove off and called Regina back with a follow-up question, was perfect!

I bought a 2006 Pontiac Solstice at this dealership. I... - qdbtsjmmp

I bought a 2006 Pontiac Solstice at this dealership. I have had problems with the car with noise in the wheels, the cd player stopped working, the cup holder broke, the top was defective. I took the car in for the noise in the wheels three times and I actually got in an accident and GM has decided it was not their fault. I did not hit anything my car just lost control. I took in the car for the top like 3 times also. First they added a pad then they replaced the whole top then the hinges were malfunctioning. Today 2 years after my car 5 months after the accident the top is still leaking when it rains. The pinion is leaking also. I'm like I want a new car! I bought this car here at this dealer! They said we can give you GM's 800 number. I took it to GM. I tried to get a lawyer to fight this for me but since I have to bodily injury they don't see it worth their time. I'm left with GM the dealer and my insurance. I hope people learn from this. DONT BUY GM(AMERICAN) BUY FOREIGN!!!!

great service - dharrell29

I unexpectedly showed up at 5:10 p.m. after experiencing transmission problems just a few miles from the dealership. I was greeted right away and brought to the service dept. where they took care of the paperwork. By the time we were done it was closing time but, they were more concerned with how i was getting home and where I was going to wait. The next day I received a call at 1:30 p.m. letting me know that my truck was ready and the repairs were covered under a recall. They met all expectations and then some.