4,460 California SRT Service Centers

Exceptional Professional Best in the Area Must try - Jmuscorvette

Exceptional Professional Best in the Area Must try Highly recommend service center and sales 5 star

Took my RAV4 to be inspected for creaking suspension , - RANDYRO6336

Took my RAV4 to be inspected for creaking suspension , and a loose mirror facing which caused optical distortion. The service advisor was hard to get a hold of. Once he returned my call he stated that the suspension was “lubed” and the outside door mirror was tightened. After driving from the dealership on the freeway the mirror glass still vibrated really bad. I called the service advisor Luis the next day to report the ongoing issue with the mirror. He stated that I would be responsible for the cost of the mirror and the installation. I contacted Toyota corporate , which viewed the service invoice after getting the vin #. The rep stated that none of the items could be duplicated and invoice did not indicated that the mirror was tightened nor was the suspension lubed. As such they could not assist with the complaint. I informed that’s the reason for the complaint, service advisor stated work was done , yet service report indicated nothing was done. Corporate set appointment with another dealer to re-inspect since there was a tsb(technical service bulletin) for the mirror issue for 2019-2021,RAV4’s. No one from Claremont customer relations ever called despite me leaving a voice mail. Additionally I received a text that I did not show up for my appointment. I was shocked and disappointed. This is bad bad customer service and I will never return to this dealership based on this experience.

I have no issues with this dealership, they are friendly, - bernie.cargle

I have no issues with this dealership, they are friendly, the facility is always clean. Service personnel seen to get the job done correctly the first time. This time however I had to wait for parts, I guess that is not unreasonable in today's market especially with the numbers of parts required for different vehicles serviced. So, I am not disappointed, I addition, the waiting area is excellent, and the beverage area is great and always kept clean, although I did not use this area this visit, I did not use the ride home service offered this time as my wife was able to pick me up, I do appreciate that the service is provided by the dealership and not Uber. Some dealers use Uber, and I find then most times unacceptable. To me the vehicles are dirty, and the personnel are not friendly or someone I would care to associate with.

I have been bringing my Cadillac to Epic service center - JGSTEELMAN

I have been bringing my Cadillac to Epic service center since 2021. Convenient to schedule maintenance. My vehicle notifies me through the my Cadillac app and allows me to make appointment online. My Service manager Joe helped me navigate what I needed for my 45000 mile service as to avoid duplicating what had already been completed. Joe informed me of a Wire that had damage found during inspection. Work completed and picked up my vehicle washed and vacuumed.

Nothing to say but good job. - DLlNDA180

Nothing to say but good job. I will come . And tell someone else. About the good job they have done with my car.

I've been a loyal customer of Genesis of Corona for over - Jay

I've been a loyal customer of Genesis of Corona for over 3 years, but my recent experience with their service department has left me extremely frustrated and disappointed. I brought in my GV80 for what should have been a warranty replacement after the plastic lining of the wheel well fell on its own, got caught in the disc brake, and nearly caused an accident. Despite this being a clear case of part failure (something that happened two years ago and was replaced without issue), they refused to submit the claim, instead suggesting the damage was caused by something else. Oscar, the service advisor, kept changing his story and was inconsistent about whether or not this issue would be covered under warranty. The service manager, Mayra, was unhelpful and dismissive—she simply told me to call the corporate office and then hung up. No alternatives, no solutions. The customer service at this dealership has significantly deteriorated since I purchased my vehicle here, and this incident has cemented my decision to take my business elsewhere. I will not be returning to Genesis of Corona and will be going to a different dealership moving forward. I highly advise others to reconsider before doing business here, especially if you value honesty, accountability, and proper customer service.

Fantastic customer service. - bjlemm45

Fantastic customer service. I was early and they took me right in! Thank you all

Friendly and great customer service will tell my friend - MHARUN

Friendly and great customer service will tell my friend and family about the Hanlee Toyota

They were very friendly, knowledgeable, attentive and - jimenez1114

They were very friendly, knowledgeable, attentive and understanding. I liked that they were not pushy.

Very professional and seemed to care about me as a - BranchPaul

Very professional and seemed to care about me as a person. The cashier at the end even remembered my birthday!

Service was quick and good; service person in charge, - NickQ

Service was quick and good; service person in charge, excellent. However, when signing up I could only talk to (not with) an AI voice, could not talk with a person. This caused me a serious problem and if this dealership, no matter how otherwise good, does not let a customer talk with a human, I will never return.

Easy to schedule appt. - dnggoofy

Easy to schedule appt. Efficient check-in upon arrival. Waiting area provided bottle water & coffee & small bags of nuts. Waiting room chairs not comfortable however.

Very happy with the service at this dealership. - barbrichards1

Very happy with the service at this dealership. Everyone was very courteous and helpful. My car was taken care of and I am happy with the work.

I thanks the front desk staff but to no response when - rameshshobh

I thanks the front desk staff but to no response when picking up my car. Instate, he told me that I was very demanding and rude. I was taken back. I had to reply to him that he was rude too. Upon making my payment, he did not explained to me about the service report. When I go home, my niece look at the service report and explained to me. I had to make another trip to your center and got another staff to explained to me. If it was explained to me when I was collecting my car, it would have been better on both sides.

I when to dealer at 830am for oil change was done at - fp373487

I when to dealer at 830am for oil change was done at 1120am was never contacted that vehicle was done. Was inform would take 2 hours, but took way longer. Gave inform to staff for service mgr to call at 1120 was busy and 619 pm now and did not get call back

Much better than Lexus dealership. - melvick007

Much better than Lexus dealership. Alex saenz the advisor is just great. Bill the mechanic is honest and superb technician

Very slow. - slloyd5

Very slow. Did not use high synthetic oil as requested. Even with an appointment @ 10 I did not leave until after12.

I brought my Nissan Rogue in for service at HGreg Nissan - ameenbasith2000

I brought my Nissan Rogue in for service at HGreg Nissan Buena Park and was helped right away by Oscar and Memo. From the moment I arrived, they were on it! They got my car in for service quickly and kept the process moving efficiently. They genuinely made sure everything was handled smoothly and that I wasn’t left wondering what was going on. If you're looking for a service team that’s responsive, professional, and actually respects your time, this is it. Solid work all around.

My oil change light was not reset. - Ekc2

My oil change light was not reset. What else did they forget to do - was the fluid level checked and topped off - were all the lights checked - were the tires really rotated. Also the audio system wasn’t working properly when I first got into the car, I had to turn it off and on several times to get it to work.

The service was quick, decent. - Charlie

The service was quick, decent. I am very satisfied by the representative. No issues at all.

I have never experienced such disrespect and lack of - John

I have never experienced such disrespect and lack of professionalism from a dealership in my life. My 2022 Hyundai Santa Fe has been in their shop multiple times for the same transmission-related issues, and instead of resolving the problem, Keyes Hyundai has made me wait weeks without updates, transportation, or accountability. My service advisor, Jonathan Hughes, avoided me at all costs — never picked up calls, never returned messages, and acted like it was his job to dodge responsibility. Completely unresponsive and irresponsible. When I reached out to the manager, Sean, I sent more than 10 emails with no reply. Clearly, customers are not a priority here. The lack of urgency and repeated broken promises have left me stranded without a car for extended periods of time. They claim to care, but it’s just empty words. Even their standard “please contact our manager” reply is meaningless — because I already did, many times, and was ignored. If you value your time, money, and peace of mind, I strongly recommend avoiding this dealership. Customers deserve professionals who care, not dismissive and negligent service staff. I have found other people who received same issues or worse.

I had a fantastic experience at Metro Honda! - mahrikitz

I had a fantastic experience at Metro Honda! My service advisor, Robert Harlow, was incredibly knowledgeable and took the time to explain the job in detail, ensuring I understood everything that was being done. He was professional, efficient, and made the entire process smooth and hassle-free. The service was completed quickly without compromising on quality. I truly appreciate the excellent customer service and will definitely be returning for future maintenance. Highly recommend Robert and the team at Metro Honda!

Great experience. - Chris OReilly

Great experience. No messing around. In and out and everything works now. I want to Thank you guys

the service advisor Stephanie Villegas is dishonest, - doraballadares.db

the service advisor Stephanie Villegas is dishonest, unprofessional and ripping off people. The were to replace the AC compressor but they never did, I took the vehicle to another dealership where they told me that the ac compressor was never changed. I been trying to talk to her boss with no success.

Stori made this such a easy and pleasant experience! - Jessica G

Stori made this such a easy and pleasant experience! She was able to educate and walk me through everything that needed to be done to my car. She also provided excellent communication throughout the whole process, keeping me updated at all times! 10/10 service, thanks to Stori!

I brought my Subaru Forester in for routine service. - Celby2

I brought my Subaru Forester in for routine service. I was able to ask questions and be given information to make choices on what I needed and wanted to be done. Very helpful and will return in the future, as needed.

Excellent customer service. - Janetrejkowski

Excellent customer service. I spoke with the Service Manager and gave him kudos for the friendliness, efficiency and attention to detail.

Gabby was a delight. - Kams

Gabby was a delight. She made my appointment on the phone and was my service advisor when I arrived. My Santa Fe hybrid is the 2nd Hyundai I’ve owned, and over the years I honestly learned to rely more on Elk Grove for service. But I had what I hoped was a minor warranty issue, and Gabby was so great on the phone, I took a chance on Stockton. Glad I did. Issue resolved, pleasant experience,

Great experience with Tony who helped us with technical - Bill

Great experience with Tony who helped us with technical stuff in on our RAV4; Very knowledgeable, patient and “Great” customer service skills. Thank you Tony.

great service dept. - ah_younglee

great service dept. service advisors and techs do great work. receptionist is friendly. car was ready when promised