364 California Toyota Service Centers

Worst than 0 - Jeep Owner

This place kept replacing the parts on my jeep and then after three attempts said that's normal and there's nothing wrong! Don't take your vehicle there!! They had mine over a month total!!!!!! The people are lazy and rude!!

Let me acknowledge the only bright spot in this - Trustnocarsalesman

Let me acknowledge the only bright spot in this establishment, a Mr. Jorge Noble. He was definitely helpful...but that's the only person who it seems wanted to help today. I was stuck on the side of the 405, literally 2 miles away from here. I called them to see if my warranty would cover my blown tire. The receptionist answered, then transfered me to the service department. Nobody answered. Called again...transfered again...nobody answered. This happened at least 3 times. So we kept calling. For AT LEAST 30 MINUTES, no one would answer. The receptionist or service. At this point, we knew the receptionist was screening me and my wife's calls, and simply ignoring us. At this moment, I called private, and within 2 rings, she answered. WHAT THE xxxx. The utter stupidity this woman displayed and lack of customer service should be a "How to lose your job 101". I then spoke with a manager named Mike, who apologized for her, and then claimed they were busy. HOWEVER, if I was looking to purchase a car from them...I'd have 6 people from here blowing up my phone IMMEDIATELY. See how funny that works, huh? Smfh... Let this be a lesson to those who would try a purchase a car here and need service. This place was xxxxin horrible. The receptionist should be fired for being that much of a xxxxxxx. Your 1 is to answer the phone. She didn't do it. End of story.

Service Manager, Bri Wall, is total pro. - slg814

Service Manager, Bri Wall, is total pro. I had a pretty gnarly situation having experienced three pretty lousy situations prior to my service appointment thanks to a lousy parts department and a snafu with Toyota towing service. And then, the service rep tried to pull one over on me. I asked to speak to the manager. She allowed me to tell the whole story and the series of events that led me to the straw that broke the camel's back. She hear me, agreed with me and took over my case and got my car serviced. She went further than I expected and took care of the charges based on my poor experience. Thanks to her and my cool and fair sales person Claudio , I will continue to do business with them and plan to roll my current Prius into a new Prius next year. Thank you for your kind customer service.

Expensive parts, no guarantee on workmanship - Matty's NON-guarantee

Matty, Service Department, installed new parts. The parts failed three days later. Matty then said "Replace the computer." This failed again three days later. We went to a different dealership, the original part installed had failed. There was nothing wrong with the original computer. Matty refused to guarantee his work six days after completion of repairs. please do not shop at Thurston Toyota either for a new car or for repairs.

The service manager David Andersen is the reason I go... - c_david53

The service manager David Andersen is the reason I go here for my service needs. He is knowledgeable and personable and I trust his recommendations.

Arth is a really great and professional person. He answer... - joshhernandez0014

Arth is a really great and professional person. He answer all my question. I enjoyed my new car! Really Recommend Toyota Marin! Such a wonderful team!

Exceptional Car Service Experience at Toyota of El - Carolinanakouzi

Exceptional Car Service Experience at Toyota of El Cajon I recently had the pleasure of receiving outstanding car service at Toyota of El Cajon, and I couldn't be more thrilled with the entire experience. From start to finish, the professionalism, efficiency, and genuine care exhibited by the entire team, especially Brian and Manager Marwan, made this visit truly exceptional. From the moment I walked into the service department, Brian warmly greeted me, who immediately made me feel at ease. He listened attentively to my concerns and took the time to explain the services my car needed. His expertise and knowledge of Toyota vehicles were evident, and I felt confident that my car was in the right hands. Throughout the process, Brian maintained open communication, providing timely updates on the progress of the service and ensuring that I was well-informed at all times. The service provided by the staff was not only efficient but also of the highest quality. My car was returned to me in impeccable condition, and I could feel the difference in its performance. The Toyota of El Cajon technicians take great pride in their work, ensuring that every detail is attended to with care and precision. I was also fortunate to have had the opportunity to meet Marwan during my visit. His leadership and commitment to customer satisfaction were reflected in the exceptional service I received. He made it a point to check in on my experience and ensured that I was completely satisfied with the service provided. This level of personal attention and dedication to excellence is truly commendable. In conclusion, I can't express my gratitude enough for the exceptional service I received at Toyota of El Cajon. Brian, Manager Marwan, and the entire service staff demonstrated a level of professionalism and customer care that is rarely seen in the automotive industry. My car runs beautifully, and I can confidently say that I have found my go-to dealership for all future service needs. Thank you, Toyota of El Cajon, for exceeding my expectations and providing an exceptional service experience. You have earned my trust and loyalty, and I will enthusiastically recommend your dealership to family and friends.

Very confusing process to get your car service. - Wilson_izquierdo

Very confusing process to get your car service. Nobody inside wants to take your case.

The service department and Tony are exceptional. - ckrugmeier51

The service department and Tony are exceptional. I have a 1999 Solara with 271K miles. Car is still strong but needed regular maintenance plus a couple of repairs. The work, the cost and the timing were exactly as promised. No surprises.. and they made my 25 year old Solara look like new. At least newish. Thanks to Toyota of Lompoc Service department.

@toyota_of_redlands I would like to give a special thank - Ahernandez

@toyota_of_redlands I would like to give a special thank you to Andrew Waddell for his professional and efficient service he and his team provided to get my truck back into service. Andrew is very thorough and I appreciate his consistency to ensure all services are completed without any discrepancies. I will only take my Tundra to Toyota of Redlands. ⭐️⭐️⭐️⭐️⭐️ Customer Service Experience Respectfully, -Anthony

The dealership is responsive and works with its clients.... - Macinsb

The dealership is responsive and works with its clients. I have leased 2 cars from them and their service has increased in quality.

I really appreciate Toyota Place service, the staff are - jennyzhou

I really appreciate Toyota Place service, the staff are friendly and very responsible. My car is well done and repaired here, thanks a lot.

Beyond grateful - CHRISTOPHER EDGERTON

Joel from the service division went above and beyond the call of duty in assisting me with my Prius. He expedited it's repair and was helpful, patient, and professional. I HIGHLY recommend service at Toyota SLO and I'm beyond grateful for Joel's help.

They have great staff and service. - Mitch Hernandez

They have great staff and service. Good selection of cars. Price is good and fair. Always helpful when I have car trouble.

Good, reliable and quality in service, and is really - vicjoaquin86

Good, reliable and quality in service, and is really prompt to deliver every detail of service

35,000 miles Regular Maintence - Tony S.

I have been taking my 2018 Highlander to Tracy Toyota for every regular maintenance since we purchased the vehicle. The service have been excellent. This is the first time that I did not get a copy of the Multipoint Inspection. Now I doubt the full inspection was performed. I also doubt the tires were not rotated since the dirt on the wheels were not disturbed.

Bad service - Mannyxx

I came today to get an oil change 02/02/2019 I’ve been coming g here for years. Since I bought my hummer here. They had the best customer service but today my husband forgot his oil change coupon And the wife could not find a current one to send to me. They did not honor the one I had. And not only that the service man Felipe cornejo 8345 was the rudest nastiest person ever Thinking in not coming for anymore service here Thanks Manuel

Very Helpful - KristenC

The check engine light came on in my vehicle and I drove it to the dealership to have it checked out. It turned out to be a loose gas cap, but they figured it out very quickly and there was no charge for diagnosing the check engine light.

They have failed us so many times. - Dadspoker

They have failed us so many times. We have purchased three cars from them and the service department experience is the worst. I dread taking my car in for service. The clearly don't care about your your time or what time they give you. They are careless. They took our money and never completed the part and service we paid for. They have not contacted us to complete the order. This is the worst dealership I have ever used. There management still have not contacted about how they can complete our order that we is paid.

My husband and I had a really unfortunate situation where - Ldevine

My husband and I had a really unfortunate situation where our vehicle experienced a manufacturing defect while on our 5 week road trip 3,000 miles from home. While we did not purchase our vehicle from Victory, they went above and beyond to make sure that we had the best service and a fixed and reliable vehicle. Kyle, Jesse, Vidal and the whole service team treated us beyond expectations. They over delivered on communication, delivery, timing, and professionalism. Thank you to the whole service team at Victory Toyota for getting us back on track with our road trip—best team in the game! 🙌