Colorado Buick Service Centers

A big thank you to Geoff Palmer and David Singh for... - bldrusch

A big thank you to Geoff Palmer and David Singh for working with me to bring down the cost for the new engine I needed. McCaddon really stepped up . They not only sell cars but also make sure their customers are served and taking care of. This is a dealer ship you can trust .Thank you again Ursula K.

Fantastic Service - Civic2004

Mike Bickling, Service Consultant, at Markley’s Honda in Ft. Collins is wonderful. He cares about his customers and treats you with respect. Truly appreciated!

We were treated with professionalism, courtesy and... - ladytrack

We were treated with professionalism, courtesy and efficiency when we needed warranty repairs on our Silverado diesel PU. I called other Chevy dealerships first and was very unsatisfied with their schedule. Castle Rock Chevrolet booked us right in and the work was done in a short time. I would recommend this service center to anyone.

Perfect repair. Leah kept in touch and left messages.... - no thank you

Perfect repair. Leah kept in touch and left messages. Exceptional. Nothing but the highest compliments. The estimate was taken care of by USAA. It was easy to make an appointment for the estimate. The date to get the repair made was timely. All went well. .

Excellent all around. Didn’t expect to get the free... - Birdogman

Excellent all around. Didn’t expect to get the free detail- my truck has never ( and will probably never be again) this clean . Thanks and Merry Christmas!

Would recommend Service department to anyone. Have worked... - k-mike

Would recommend Service department to anyone. Have worked with McKenzie, Andrian, Ron, and Rick, all are friendly, helpful, courteous, and will work with you. I have always had questions answered, might not get the answer I wanted, but got an explanation in a friendly way.

Dwayne, the service manager, was very helpful and... - Laura B.

Dwayne, the service manager, was very helpful and extremely quick in attending to my needs. His right hand man, Austin, called me as soon as my vehicle was ready for pick up. The service department and employees were very kind and courteous! I highly recommend them!

Superb service at this dealership. They go above and... - Pyth2dathon

Superb service at this dealership. They go above and beyond exceeding expectations. Tommy took care of me and I highly recommend his expertise. I call him Tommy The Closer which represents his skill set and experience very well. I love my brand new car and look forward to doing more business with this dealer.

Excellent service department. Jacques could not be more... - dslouks

Excellent service department. Jacques could not be more accommodating. I felt like I was treated as if I were one of the employees that worked there.

Installation of new radio and touch up paint scrapes. - Jan

We received a wonderful response to our radio issues. Excellent and timely service on our Pacifica. Also had touch up on parking lot scrapes which are now impossible to detect. All service and office workers were very cordial. Felt right at home!!!

Very professional service center! - Mikey

First, let me say that I was a wholesaler in Austin for 17 years. That being said, my experience was excellent! The guys in service pulled my old GM running boards off because I was putting on new ones. They did not have to do that for me on a recall service but they did, free of charge. They also gave me a discount coupon for a detail, 149.00...nice price for a truck! I really like my truck. Bought it through Manheim as a 3 year old off lease. I like this dealership (service) very much. Thank you! Mike

Brought my 2014 Chevy Silverado for an oil change, tire... - Footer

Brought my 2014 Chevy Silverado for an oil change, tire rotation, wiper blade replacement and a filter change. When I brought my truck in, everything was working in perfect order, but, when I got it back, the main console where the radio is at, the screen itself, was all blacked out. When I brought this to the attention to the attendant, he said that he'd have his guys look at it. Again, when I brought it in, it was working perfectly fine. After they checked everything over, the attendant stated that it was as short that must have gone out when they were working on it. Thankfully, my extended warranty covers the parts and labor but I was told I would have to pay the deductible of $100. I would be totally fine with that if the short happened while I had the truck in my possession and had to bring it in for them to fix. But, since it was in the possession of the service center at the time, how do I know that their techs did screw something up? I find it kind of fishy that again, when I brought it it, everything was working in perfect order. I feel like I shouldn't have to pay for something that their techs may have messed up on in the back. Not happy with them and a little shocked as they are normally really good at what they do. At this point, I doubt anything will be done by them in regards to covering any type of cost. Be very careful and mindful of when you bring your vehicle in to them to have service done, you may end up with something faulty if you get it back.

The sales technician (Joevanni Sotelo),was fantastic...... - douglaslogden

The sales technician (Joevanni Sotelo),was fantastic... Positive aditude, friendly voice,s to want us to be there... everything went well, until we we met with Nick the financial technician. He tried to convince us to add on a warranty that we didn't want. We kept saying no, but he kept pressing. Talking fast, and moving papers around without offering time to explain, or ask questions. We finally gave in... But upon further research found out, that we did not need that warranty at all. We asked him to remove it, and finally had to hold back our proof of insurance and down payment check, in order to get him to take it off. When we arrived at the Dealer to pick up our car, and sign the new corrected forms... Nick made it known that he was squeezing us in, as if it was a great inconvenience for him, and a great favor for us... We drove two hours to pick up our car, and yet he was very brief and to the point, and almost pouty... All because we finally said no, and meant it... No means NO folks! The first time, and the fifth time... Otherwise, we would have rated this dealership higher!!

(Facts) Had my 2014 GMC Denali 2500 HD in for warranty... - BO

(Facts) Had my 2014 GMC Denali 2500 HD in for warranty work three times for the same front end pitman arm. The last time they had it for 9 days and while it was there, $8,000+ in power tools and other quality handtools were stolen from my vehicle. My truck tool box was broken into and the tool boxes in the bed were removed. Matt at the service center who I had dealt with throughout this service, confuses me maybe. His response to me calling Markly and saying "hey I'm the one that just picked up that 2014... I just realized that all the tools had been stolen from the back of my truck". Matt's response: "Well-- I didn't do it."......... a very brief silence before I immediately requested somebody in management. I didn't suspect anything at that time, but doesn't sound like an innocent or natural response to should be highly unexpected notification of events. I was told a manager will call me soon. I did not receive a call back until I called three times and threatened to write a review prior to a call if I didn't receive one within the next 30 minutes. I received one 5 minutes later. I filled a police report. Nothing for the police to go off of because apparently there are NO cameras in the entire place other than where you turn your vehicle in which showed the tool boxes in the back of my truck. Matt told the detective and his boss that I called and told him I was going to pick up my tools , which I never did and have phone records showing that I did not call them once in between the day I dropped it off and the day I picked it up . Employee reports support multiple theft from my vehicle during the first few days on-site. Markley GMC service center decided their insurance wasn't even going to be contacted and "don't have insurance to cover this type of thing" Bull Spit! according to my insurance agent. I was later told by the Markley manager that they are just going to assume that I am trying to be fraudulent and stole my own tools. They let my insurance agent sit in the office for 4 hours before they told her she had to get out as they were closing. She told me she sat on hold for the manager for hours, each of the three days prior and is why she decided to go in person. I am pretty sure if they were confident that they had no liability and truly believe that I stole my own tools, this upstanding company and personnel wood continue down the current path and at least talk to an insurance agent regarding a police investigation and claim directly related to the personnel and area he manages. So unless you are Mark McVey or a detective, don't take your vehicle there, Ever!. My insurance is going to cover (with increased insurance rates of coarse) the tools that were locked in the tool box, nothing from the bed, including a 90+ lb bucket with screws and bolts. Do you think someone climbed a fence with that and carried all my tools very far? (My opinion)No, pulled right to my truck with knowledge of no cameras, location, and open gates. They Stole from me, and called me a thief. I even hired a private detective but was a waste of money it was only a scam . I was going to spend $500 a day I expected more than an hour of him searching employees open network social media accounts . Didn't ask the right question I guess. Oh! They also stole many many hours of my sleep, trust in humanity, and my otherwise relaxed state of mind! Hey you should risk it though, they are pretty tooled up now, or maybe they deserve my hard earned property that enable me to support my 6 kids and awesome wife. NAH!

This is the most miserable dealership to deal with EVER.... - Jajohnson275

This is the most miserable dealership to deal with EVER. HORRIBLE service on the Chevy side. First: took my truck in for glow plug replacement. Called three times throughout the day to see if anything had been done with my truck and finally 8 hours later, got a call back that they had done a diagnostic exam and found that I needed my glow plugs replaced when that was what I had told them when I got there. I asked them to pull up my history in their database as I had done one bay and not the other the year prior and they told me they didn’t have a database (which I later found to be untrue) and tried to tell me I needed them all replaced. So they told me they didn’t have the parts and I picked up my truck. They charged me a diagnostic fee when I never asked them to do a diagnostic, as I knew what was wrong. When I had them do the $300+ of work to replace glow plugs, my diagnostic fee was not credited. Second: I took my truck to my mechanic for a service light on. Diagnostic came back EGT sensor was bad. My mechanic went onto Chevy’s website to find that there was an EGT recall on my truck’s model and year. I went to Morehart and brought the paperwork with me that my mechanic printed online. They told me that although it was outlined including MY VEHICLE, that my VIN was not a part of the recall even though an obvious issue with THAT part was identified and mine happened to be bad... they smugly told me “well trucks wear out and parts break.” I let them know that I would not be coming back and they seemed happy to see me go. I have purchased two vehicles from this dealership and am in the market for another and will never ever buy a vehicle from them again. I want to warn everyone to not go here either!!! They don’t stand behind anything they do!!!!

Customer service is the worst the Service Department - trentbennett66

Bought a brand new 2018 GMC Yukon Denali XL Paid 80k with with extended warranty coverage. 18 months into it I notice corrosion on my grill and other chrome trim pieces. There is also corrosion spots on the special ordered chrome wheels. Took it in for oil change and talked to service dept about the corrosion and those pieces need to be replaced. Service manager refused to cover it and claimed it was because I used the wrong polish. I have been dealing with the GMC customer assistance line and I am getting no where. Customer service center called King GMC in Longmont and they told Customer service center I never talked to them and it wouldn't be covered anyway because of the Mag Chloride that is used on the roads here in Colorado. The GMC warranty clearly states corrosion is covered under the 3yr bumper to bumper warranty.

Took my Yukon in for service and was told I need a new... - Beware

Took my Yukon in for service and was told I need a new engine! When I asked what my options were I was told a new engine was $7000. + or they could dig in and see what was wrong and possibly fix it. A few days later I was told they were able to fix problems and bill was over $4,000! I drove it less then a day and same issues were happening. Took it back in and they said again that I needed a new engine!! I’m a single women and I think I am being taken advantage of!! Women beware!!!

Scheduled to have my trucks oil pan changed out three... - blakelivie

Scheduled to have my trucks oil pan changed out three weeks in advance. Took it there Friday and was told I would have it back no later than Monday. Got a message Monday afternoon saying it wouldn’t be done until Wednesday. You had three weeks to get all of the correct parts you needed and now my plans to go see my family for the holidays are trashed. Asked for a rental and was told you had none. Stephan was very u professional Over the phone and hung up when we couldn’t reach a solution.

I did not have an appointment but monty allowed me to get... - nizzle

I did not have an appointment but monty allowed me to get right in and take care of my maintenance, he's the best. I will always bring my vehicle to Autonation gmc.