This Review is on the Volvo Dealership in Watertown - NGK
This Review is on the Volvo Dealership in Watertown CT
Made an appointment to have my airbag replaced under
The warrenty/ recall program.
Decided while I was there to have 2 other items taken care of:
Engine Oil change
Dash cluster was not lit in a small area
First up: Oil Change,
I specifically asked for Sythentic oil, they said it was not needed.
But I said clearly that this is what I put in my car. Please put in
Sythentic oil. When they told the car was ready, I started it and
immediately could feel that they lied to me, the engine was running
rough with vibration felt in cabin, louder noise heard on highway.
I drove the car this way for 2 months, brought the car back to shop
That I typicaly use for work, had another oil changed performed=
Back to normal, no vibration & no noise.
Not only did the dealership lie to me, they almost cost me my car’s engine!
Second up: Dash board cluster,
Was told the whole cluster needed to be replaced.
I asked how much? Was told they would let me know because they
Didn’t know if it was even available anymore here in the US.
When car was given back I asked again “how much for a new cluster?”
Still no answer, was told they would call me. Never got a call. So I called
The dealership back & again asked “how much for the cluster?”
They still didn’t know & they never called me back with the answer.
Brought the car back to the shop that I typically use for work,
They gently pulled the cluster out, replaced 2 little bulbs = all set,
Good as new.
In summary, the Volvo dealership in Watertown CT is clearly
not interested in listening to their customers nor do they care about keeping
your car on the road. Thankfully I have a nice shiny new airbag/airbag cover
on my steering wheel now …. But it wasn’t free for me after all.
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