The service was excellent. - buddy
The service was excellent .Keith informed me of progress on my truck and made sure everything was finished. I would recommend this center to anyone.
Top Reviewed Service Specialists At This Dealership
Customer Service Representative
Very helpful and courteous - Randy2837
Having the pick up & drop off service is such a hopeful thing for your clients even in this day of Uber. Thank you very much.
Assistant Service Manager
3 of 4 excellent staff - Joe B
At first I considered giving a four star rating due to your service rep. Bruce. Great line of BS. But when you get right down to it. The man never returned any phone calls.(3) However, my first experience with service rep Patty was excellent and now my third experience with service rep. Bill has been equally rewarding. While waiting to have my car service a sales rep. Jeffrey approached my wife and I asked if we would like to see something on the lot. We explained we were waiting for service and we didn't want to trouble him, he said he understood and it would be no trouble at all. We took a new roller for a test drive. It was magnificent. And when we return the car, Jeffrey took the time to show us some of the models on this lot, and an adjoining lot. Jeffrey not only sent us this email, but also gave a follow-up telephone call this morning. Even the receptionist came to my aid while trying to navigate the robot coffee machine. Eagles-3 turkeys-1 . Excellence is a lifestyle.
Great customer service - Cindy123
I love the customer service experience I have with Kia., Ryan Elwood is a good customer service., he is on top of keeping me informed with my vehicle when it needs to be serviced, I get my service done within the time the say and great service to get my car back to me by end of the day.
Bentley Service Up and Beyond - hwafl70
Just received my car back from the dealer after a recent service need. Brian who picked up the car and dropped off my loaner was top notch and on time with great communication. I cannot say enough about Arek my servce advisor. This is truly a person that loves the product and wants to make the customer number one. I bought my Cadillac from the same dealer and have had nothing but a truly great experience. I highly recommend Arek and Dimmitt when buying a car or servicing a vehicle. Bentley USA is lucky to have a person and a dealer representing their products.
Tabata airbag recall - ghoov1
After our Corolla was recalled and told not to drive the vehicle, the Ft Myers Auto Nation offered us a loaner car until our's was repaired but would have to leave our car parked on the roof in the open. Our Corolla had always been garaged. The Ft Myers dealer refused the National Toyota offer that the customer would park their vehicle in their garage and agree not to drive it and receive the loaner with a signer release. The Punta Gorda dealer had absolutely no problem with the National Toyota plan, we signed a release, parked our car in our garage with no problem. Drove a loaner for 4 months. The Ft Myers Toyota dealership was very unsympathetic with our concerns. The Punta Gorda dealership was extremely nice and accommodating. My next Toyota will come from Punta Gorda dealer even though I live in Cape Coral
Ripped Off - UnhappyJohn
I had my Toyota Corolla repossessed and rented a car in order to look for another car. I purchased a 2007 Mercedes Benz from ABC for $9,999. After I got it home within 2 months I had to put $741.00 for engine work. The people who did the work (an A+ rated shop) advised me it needed another $1,000.00 or so work done. Then I checked with Kelly Blue Book and found the car booked for around $2,500.
I gave ABC Autos $2,500 down and made 4 payments of $250.00. ABC also charged me 22% interest.
I went to a reputable new car dealer and they advised me to drive the car back to ABC and park it and leave the keys in it. I did return it after paying them a total of $3,500, $1,000 more than book value.
Sure they put me in a car when I was in need but the price of being in need was ferocious. I bought a new car with $300 down and half the interest ABC Autos charged me.
BE AWARE!!! this company preys on needy people. You don't have to be treated that way. there are plenty of good-hearted dealers out there.
Awful experience & terrible service from Buddy himself - UnhappyCustomer
My car is worse off leaving than when it arrived, bubbles in the paint, damage still not repaired. After 33 days I went to get my car for the 5th time and Buddy Foster himself was there he came out of the back office and screamed at me "You better just take your car today and leave we are done fixing it, nothing is wrong with it" I asked him to go out and look at the car with me when we approached I saw a 6-8 inch rubber mark on the front bumper that had just been replaced and painted by them. Needless to say after terrible service and having to bring the car back 5 times and another time not even leaving with the car I will never return to Buddy Foster because they do a crappy job and because Buddy himself thinks he can yell and scream at a customer. I had Jim tell me one of the times that I came up there to get it "Well you are just pickier than most customers" Which means that Buddy Foster thinks it is okay to not repair things, leave bubbles in the paint and clear coat because most customers aren't as picky as me. Buddy himself should be ashamed of his behavior and how he spoke to me it was totally unacceptable and there were several witnesses to see the show he put on. The repairs needed for my car should have taken at most a week however at 33 days it still needs work done and we be going to another shop to have the damaged caused by Buddy Foster repaired the proper way. I would no recommend that anyone bring their vehicles to BF for any repairs not only because the work is terrible but because of the owner don't give that rude guy your business.
Horrible - wkatie0001
Horrible, Very Short with the you when asking questions. If you are lucky enough to pay your car off they will HOLD your TITLE and give you the RUN AROUND! They are a JOKE! I WOULD NOT RECOMMEND VAL U CAR/ INDI CAR. THEY LIKE TO TAKE ADVANTAGE OF PEOPLE IN NEED! I Would give NO STARS if possible!
An auto accident is, for most people, a frightening... - JLALLEN
An auto accident is, for most people, a frightening experience. My BMW 750LI, with every "Bell & Whistle," affords me extraordinary "JOY;"the BMW advertising agency hit it right on the head recently when this campaign was introduced. BMW is very special;I realize now, that it is not just the BMW vehicle, but the entire experience. Pior to an auto accident, I always looked forward to going to this dealership for service, and, while having free coffee, Starbuck's at that, just meander visiting the parts department (by golly, I always purchase something such as the BM Championnship shirts, wallets, key chains, about twenty caps, Clothing, cast replicas, of the 750LI, And, visiting with the personnel afforded me the opportunity to feel so very special, almost like visiting a five star hotel. Well before the most recent ad campaign, I was filled with JOY;oh, my, what a joyous occasion. My eexperience at the Lauderdale Collision Center has beren unique!!!!!!! Typically, in my opinion, visiting a collision center previously has been the least glamorous, most fearful, least pleasant, most anoying experience with all vehicles other than BMW. Doubtless to say, customers are in a much different frame of mind when their "Baby(BMW") is damaged and, the customer, in most cases, is recovedring from an injury of one sort or another. My experience has been nothing but fantastic!!!!!!!I believe that Mr. Steve Suppo, the Manager, Mr. Richard Simms, the Associate Managder, & especially, Omar, the chief Technician(he should be promoted if he is not in this position already,) appear to LOVE what they do. They are a reflection of Mr. Steve Suppo. I think that, if I were the President of BMW, I would get off my Butt, visit them, and tell them personally what great l;pove they are affording your customes. As a matter of fact, I would have all sales personnel visit the people I have mentioned for a few days and learn. Other things beding equal, such as BMW being "The Ultiomate Driving Machine, the BMW total experience, etc., it is the people mentioned, doing the most difficult job of all, personally, who have solidified my desire to purchase only BMW forever and to make certain that I tell at least one person every day about BMW, and only Lauderdale BMW. Incidentally, I drive many miles to visit this particular agency and, I always will. Thank you Holman Family;you have "Got It Right!"