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I can't say enough about Tatiana Abdoo. She has all the... - obospieler
I can't say enough about Tatiana Abdoo. She has all the hallmarks of stellar customer service. She is responsive, friendly, cheerful, knowledgeable, competent, and respectful.
She quickly took it on herself to handle all the correspondence with the insurance company so I never had to deal with any of that.
Somehow those words still fall short of describing just what a please it was to be working with Tatiana. She was beyond friendly, she was personable in a real way. You could just tell that she wasn't following a script, but rather really cared.
She went above and beyond what I would expect. As an example, being that she was cc'd on the emails with the insurance company, she noticed that I was not getting what I needed in terns of a rental car. At no request or expectation of mine, she made some calls and got the rental car matter all settled. It was totally not on her plate and yet she just did it to make my experience much better.
She is not only an asset to the Crown Collision center of the caliber I would want to have working for me, but exactly the kind of person you want as a neighbor.
Top Reviewed Service Specialists At This Dealership
They were very respectful, very professional and did an... - pjpruley2
They were very respectful, very professional and did an outstanding job fixing my car. I would rep them to anyone that would require the type of service they offer. Thank you
Quick service done right at my house! The person was... - Simones15
Quick service done right at my house! The person was informative and answered all my questions, the quality of the product is great.l Would definitely use them again!
Rating because of customer service. Upon returning to... - sallyshamby
Rating because of customer service. Upon returning to body shop because of loud scraping at my bumper area, All it would've taken would've been "sorry, we forgot to tighten up the plastic shield." Instead he insinuated I must have hit something on the way home. Wouldn't go back if future needs of body work.
Auto Repair - Paul
The correct address is 540 10th Street Southeast Naples Florida 34117
We are mobile service pin something Naples for over 14 years Best mechanic in town
Horrible experience. Had my vehicle for 3 months and 3... - laureanovarona
Horrible experience. Had my vehicle for 3 months and 3 days and you would think that Auto Nation Collision Center would communicate.................You think wrong. It was so bad, that I owned two (2) Porsches and upon getting my vehicle fixed and returned to me and immediately traded in my 2016 Porsche Cayman S with only 11,927 miles for an American manufacturer.
Every week I called after 1 1/2 months without car. Always a different story. Blame this, blame that, etc.....They never texted or e-mailed to tell me progress of vehicle.
Furthermore, I will NEVER do business of any sort, again with Auto Nation.
I dealt with Zachary, Zachary was very kind and polite... - JVIS54321
I dealt with Zachary, Zachary was very kind and polite and explained everything that was going to happen kept me informed by telephone texts and emails letting me know what stage of the process they were in and then called me when the job was finished.
My car was in the shop for over 5 weeks. when I picked up... - not happy
My car was in the shop for over 5 weeks. when I picked up the car it still had problems. I brought it to a different body shop and they wanted $5000 to fix the problems AutoNation created. my rear bumper which was replaced with a new one was GLUED onto the quarter panel. Allstate finial totaled out my car they said it was too expensive to fix the problems AutoNation created. I will never use or visit another AutoNation company.
😁Great service, communicative, very thorough and... - abradford
😁Great service, communicative, very thorough and meticulous with the repair procedure. I had a door mirror replaced and a crease removed from one door, as well as getting all the doors realigned to their proper places.
NO STARS!!!!! Was given a final number from agent... - Angry
Was given a final number from agent Duc on the phone. Told him I had back injury and was concerned about COVID.
Drive to dealer , given price was 99 dollars more and for lower model car. Stay away all the do is xxxxxxxx you. With COVID they are play with peoples lives. Spent over hour being lied to.
Stay away. Filed a complaint with Kia cooperate office. Sent letter to CBS news.
They need to honor what they say.
I would rather give to another company.
Beware, don't go there. I have had the worst experience... - christchild10
Beware, don't go there. I have had the worst experience with Autonation Toyota at fort Myers. I had a leased car 2018 CHR and decided to return this car earlier then I had to. The person who helped me understood that the only way I would re-lease a new car is if they took care of the mileage and remaining payments. They agreed. Well, months after having the car, nothing was take care of. Finally, after two months with me calling more then ten tines, they paid the car payments but not the mileage. I would never go to these people again or refer others. Don't go there if you trying to lease a vehicle. If I can give less then a one star, I would.
Ripped Off - UnhappyJohn
I had my Toyota Corolla repossessed and rented a car in order to look for another car. I purchased a 2007 Mercedes Benz from ABC for $9,999. After I got it home within 2 months I had to put $741.00 for engine work. The people who did the work (an A+ rated shop) advised me it needed another $1,000.00 or so work done. Then I checked with Kelly Blue Book and found the car booked for around $2,500.
I gave ABC Autos $2,500 down and made 4 payments of $250.00. ABC also charged me 22% interest.
I went to a reputable new car dealer and they advised me to drive the car back to ABC and park it and leave the keys in it. I did return it after paying them a total of $3,500, $1,000 more than book value.
Sure they put me in a car when I was in need but the price of being in need was ferocious. I bought a new car with $300 down and half the interest ABC Autos charged me.
BE AWARE!!! this company preys on needy people. You don't have to be treated that way. there are plenty of good-hearted dealers out there.
An auto accident is, for most people, a frightening... - JLALLEN
An auto accident is, for most people, a frightening experience. My BMW 750LI, with every "Bell & Whistle," affords me extraordinary "JOY;"the BMW advertising agency hit it right on the head recently when this campaign was introduced. BMW is very special;I realize now, that it is not just the BMW vehicle, but the entire experience. Pior to an auto accident, I always looked forward to going to this dealership for service, and, while having free coffee, Starbuck's at that, just meander visiting the parts department (by golly, I always purchase something such as the BM Championnship shirts, wallets, key chains, about twenty caps, Clothing, cast replicas, of the 750LI, And, visiting with the personnel afforded me the opportunity to feel so very special, almost like visiting a five star hotel. Well before the most recent ad campaign, I was filled with JOY;oh, my, what a joyous occasion. My eexperience at the Lauderdale Collision Center has beren unique!!!!!!! Typically, in my opinion, visiting a collision center previously has been the least glamorous, most fearful, least pleasant, most anoying experience with all vehicles other than BMW. Doubtless to say, customers are in a much different frame of mind when their "Baby(BMW") is damaged and, the customer, in most cases, is recovedring from an injury of one sort or another. My experience has been nothing but fantastic!!!!!!!I believe that Mr. Steve Suppo, the Manager, Mr. Richard Simms, the Associate Managder, & especially, Omar, the chief Technician(he should be promoted if he is not in this position already,) appear to LOVE what they do. They are a reflection of Mr. Steve Suppo. I think that, if I were the President of BMW, I would get off my Butt, visit them, and tell them personally what great l;pove they are affording your customes. As a matter of fact, I would have all sales personnel visit the people I have mentioned for a few days and learn. Other things beding equal, such as BMW being "The Ultiomate Driving Machine, the BMW total experience, etc., it is the people mentioned, doing the most difficult job of all, personally, who have solidified my desire to purchase only BMW forever and to make certain that I tell at least one person every day about BMW, and only Lauderdale BMW. Incidentally, I drive many miles to visit this particular agency and, I always will. Thank you Holman Family;you have "Got It Right!"
Awful experience & terrible service from Buddy himself - UnhappyCustomer
My car is worse off leaving than when it arrived, bubbles in the paint, damage still not repaired. After 33 days I went to get my car for the 5th time and Buddy Foster himself was there he came out of the back office and screamed at me "You better just take your car today and leave we are done fixing it, nothing is wrong with it" I asked him to go out and look at the car with me when we approached I saw a 6-8 inch rubber mark on the front bumper that had just been replaced and painted by them. Needless to say after terrible service and having to bring the car back 5 times and another time not even leaving with the car I will never return to Buddy Foster because they do a crappy job and because Buddy himself thinks he can yell and scream at a customer. I had Jim tell me one of the times that I came up there to get it "Well you are just pickier than most customers" Which means that Buddy Foster thinks it is okay to not repair things, leave bubbles in the paint and clear coat because most customers aren't as picky as me. Buddy himself should be ashamed of his behavior and how he spoke to me it was totally unacceptable and there were several witnesses to see the show he put on. The repairs needed for my car should have taken at most a week however at 33 days it still needs work done and we be going to another shop to have the damaged caused by Buddy Foster repaired the proper way. I would no recommend that anyone bring their vehicles to BF for any repairs not only because the work is terrible but because of the owner don't give that rude guy your business.