Doug Bailey is the Best - Anthony 55
I've known Doug since he worked in the Service Department and when I started looking to buy my wife a new car I went straight to him. It was the week before Christmas and he stayed late on Thursday and Friday nights to show us different SUV's and Fusions. He was very knowledgeable about the different vehicles that we test drove and was not high pressure at all. Doug met me on Saturday morning at 9am so I could see the different Fusions in the daylight. We decided on a Fusion Sport and located one in Chattanooga that was equipped with all the options that my wife wanted. Even on the Saturday afternoon before Christmas, Doug sent drivers to go pick up our new Fusion. He texted me when they made it back to the dealership that evening and we picked it up the day after Christmas.
Doug is an Excellent example of the Go the Extra Mile Customer Service that I love about Pioneer Ford which I have experienced through their Service Department for many years and now through their Sales Department.
Top Reviewed Specialists At This Dealership
Ford Certified Sales Professional
Ford Master Certified Sales Professional
Certified Sales Consultant
Great Dealership - Surer
Very professional, knowledgeable, and just nice folks. You wouldn't be going out of your way if your home isn't in Commerce. The service department is no different, Great. Thank you
They’ll work with you - Jskip
I ran into some issues but they worked with me as much as possible. Friendly staff and good communication. Ton of inventory and options from one of their many dealerships
Great place to get a new car - Scheduleman
Great place to get a new car. Outstanding selection, knowledgeable and friendly staff not to mention great prices. A dealership worth going out of your way for.
Great Staff and Great Company! - Donna Haynes
I purchased a SUV here this morning and I love it .Everyone in the office's was really nice and down to earth people .They put me in something I could afford and I liked .It is a place where the talk to you and actually listen. Thanks Ford .I used Tracy really nice guy !?😀
Difficult process made easy! - Dwight McAllister
Mark was excellent! I am live out of state but spend time in Ga. so the process of buying a car to house in Ga. is a little more difficult than in-state buying. Mark went above and beyond. My perception is he is very trustworthy and that starts at the top. Many thanks!
Great customer service. - Brad
We’ve always had a great relationship and received excellent support. Friendly and fair service and would recommend JC Lewis. We’ve bought all our personal and business autos and have been satisfied with their service.
Very Helpful Sales Staff - Charlene Roberts
Fitzgerald Ford has a large selection of vehicles to choose from. Very friendly and helpful staff.
Very knowledgeable about ford products ! Good and friendly service department.
Lack of Customer Service - Chestnlv1
Do not purchase from them. Very unprofessional. Saw a car that I was going to purchase but could not visit the dealership for another week since I am coming from out of state. I told Rodney the earliest I would be able to come up and sign paperwork was a week from Friday and I asked him if I could leave a deposit on the vehicle. I asked him both on Saturday morning and Monday morning and he told me no. He then texted me Monday night and told me that someone else had placed a deposit on the vehicle and would pick it up Thursday. He was very nice and answered my questions during our initial phone call but was very difficult to communicate with thereafter. He told me several instances that he would call me concerning my questions but he would text me short responses and then tell me he’s “gotta go.” I also had to ask him several times for him to send me the estimate of the final price. The car I was interested in had an issue with the leather in the driver’s seat. I asked him if he would be able to fix the seat before Friday and he told me he would look into getting it fixed only if i was interested in buying it. Disappointed in the lack of customer service.
Bought my husband a Veloster - cberge
I had the smoothest experience EVER buying a car at Brooker Ford. And, everyone there was so nice, attentive, and excited for me while I went through the process. My husband loves his new-used Hyundai Veloster! Also, the finance dept. found a way to get me the lowest payment for an extended warranty—all in all, I stayed in my budget. I’ll never buy a car anywhere else. Thank you, Brooker Team!
Faulty repair job - CustomerPissed
Had the misfortune of my husband's truck breaking down on the interstate nearby. The truck had just been 'repaired' with a new fuel pump prior. So the mechanic knew that it was likely not that, but advised a new fuel pump be put in regardless. They took a week to do it, my hubs had to rent a car to get home. They charged us $910 for their expert repair and it lasted all of 3 hours. We had it towed to another Ford dealer who expertly discovered the real problem was a wire short - $200 repair. I informed Griffin Ford of the problem, who even arranged for the tow to the new dealership. But in the end they refused to pay for the tow or reimburse us for their faulty repair. I have done battle with various places trying to get my money back, but in the end it was my credit card company who helped me. I had to go through arbitration and won!!!!
I'm so sorry for anyone who has to deal with them, but if your repair breaks.....do a chargeback and fight your case. Good luck!
Worst dealer ever !!! - Aclements01
I bought a Ford Focus brand new and from the day I bought it its been giving me problems . I went to trade it for a Fusion they want to get me 9000. Dollars for my car when Sunbelt of Albany said of 11,000 . They are the ones who sold me a brand new lemon now they want me to be thousands in the hole . I went to Ford thinking they would give me a good deal because they are the one who sold me a car with a bad transmission yet they just wanna screw me over again . Never buy anything from Sunbelt .
THEY DID A FANTASTIC JOB ON MY WRECKED CAR!!!! - HAPPYGIRL
THEY DID A FANTASTIC JOB ON MY WRECKED CAR!!!!
Excellent service, Kevin was prompt, friendly and... - Goodoleboy
Excellent service, Kevin was prompt, friendly and helpful. Although for simple service they were quick and treated me like they thought I was a long time customer on my first visit. I will travel past another dealer to go to them.
Ridiculous! - Ernie
A complete waist of time, can't believe folks like this are even still in business. Watch your back on trade in, the "boy" with moose in his hair running numbers for trade in's must think everyone is an idiot, I'm not sure which backside he kissed to get his job but hopefully for the sake of the dealership he won't have the job much longer. Internet prices fluctuating all over the place, I really suggest driving a little further (ron anderson) for a much better and straight forward deal.
My mother purchased a convertible Volkswagen Bug from... - bluefrog014
My mother purchased a convertible Volkswagen Bug from this dealership 2 1/2 years ago. She has had nothing but problems and she purchased the extended warranty on it however Prater has refused to do any work on the vehicle. After all the problems she decided to try and trade in last November and be done with it, when she tried she was so shocked at a what a Toyota sales man told her, they could not take her car as a trade as it has a LEMON TITLE! This was the FIRST time my Mom had ever heard about this. BY LAW if a dealer attempts to sale a vehicle that has been classified as a lemon, you MUST inform your customer and MUST have them sign an agreement stating they know of this and so on. THEY DID NOT DO THIS with my mother. Since then she has had MORE problems out of the car and STILL nothing from Prater. They tell her they didn't know, HOWEVER they have a FULL TIME title person reviewing ALL titles on their vehicles?!? They knew this car had a lemon and they know they have screwed up. My mother has come to them twice now and they still have NOT done anything to help her and only want to sale her an OVER PRICED used vehicle. I am sincerely disappointed at a dealership that has been treating my Mother this way. She has NEVER had this experience with a dealership before. And legal action will bet taken!!! PLEASE DO NOT PURCHASE ANY VEHICLE FROM THIS DEALERSHIP!!! I did not want to put any star but had to do at least one, they don't deserve that!
Excellent service experience. - Alan Bunn
I have used them for over 20 years, and they have always exceeded my expectations. In my experience, whatever they fix, stays fixed. If something ain't right, they make it right.