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Superior Customer Service - ivoryds295
Jason was outstanding in keeping me informed on the progress of my vehicle while being service. He was very helpful and very knowledgeable about my vehicle. Jason I truly appreciate the dedication and hard work. Your dedication to your customers is great reflection upon you and the BMW community.
Job well done.
Top Reviewed Service Specialists At This Dealership
Love Annie Nation for three BMW'S she has always been my... - Pk.rowland
Love Annie Nation for three BMW'S she has always been my favorite go to person honest forthcoming and I have had nothing but a wonderful experience with her. Ill miss you Annie thank you hope your superiors know how good and wonderful you are. You deserve high praise. Thanks, pkrowland
Great Communication from the service department - Lovecoffeecars
Thank you to Luc Rowell with help on an issue. Outstanding and prompt customer service. Super friendly and you can tell they are in the business of helping others.
Wonderful service, they picked up my vehicle in the... - Freda1702
Wonderful service, they picked up my vehicle in the timeframe they said they would and everyone I talked too were really nice and courteous. I cannot remember everyone names but Jonathan Frazier was my service advisor
They were really nice and convincing when I called in to... - SAD EXPERIENCE
They were really nice and convincing when I called in to inquire about repairing my vehicle. However, the quality of service was not. $5k wasted.
Each time I have had to come to BMW of Albany, I have... - loyal357
Each time I have had to come to BMW of Albany, I have been greeted with a smile and wonderful customer service. Victoria is just who you need on your team to make your customers feel they can trust your dealership and that your company puts the customer first! Thank you once again for the best customer service!
Service was effective and timely. The dealer’s... - Htory
Service was effective and timely. The dealer’s preparation for service delivery was excellent. Very pleased.Would’ve visit the dealership again without hesitation. Pleased with the attitude of service providers.
TOTAL RIP OFF!!! - tog
DO NOT GO TO THIS PLACE!!! We took our BMW to find out if they could diagnose a problem we were having with our BMW. After about a week, we never heard from anyone about any updates. So, my husband called and was told that we needed a transmission that would cost about $9000. Then was told he only owed $180 for the diagnostic check that was done. Well the very next day it was a different story when my husband called to advise them, he was sending someone to pick up car and wanted to pay invoice. They came back and told him that he owed $1200. Now tell me how two of the same employees that work at the same place give us two different amounts. One for $180 then the other one for $1200!!! REALLY!!! We called the General Manger Jeff Socha to see if we could get some answers. We called several times and left messages and was told that he would return our call. Well He NEVER did! Not a word!!! Never AGAIN will ever step foot back into this place or recommend at ALL!!! Very poor management, customer care and Overall SERVICE!!
Great dealership, friendly service. I would highly... - JT Flawless
Great dealership, friendly service. I would highly recommend them to any one who needs BMW service or is looking to purchase a new BMW. thanks global!!
Scammers. Replaced in cabin air filter on 2019? - Spierpont31
I only gave 1 star because it is the worst it will allow. These guys do not even deserve that. I took my brand new 2019 terrain in for an oil change and these guys changed my in cabin air filter and air filter without confirming the work with me and then charged me $104 for something I did not need or want. I had told them to remove the parts, but after being there for 2 hrs with an appointment, I was late for another appointment. Being told it would be 45 minutes to remove the part, I asked for a manager. He was conveniently "on vacation", but would be back monday. Called monday. Called Tuesday. Called Wednesday. No call back. Go figure.... I have since had to dispute the charges. I will never return to any of their dealerships and I would strongly advise anybody else to avoid them as well
Purchase - Buster
My relatives and friends have bought from Ester and Claude and we have never been disappointed ,
We always go to them first for our car needs.
0 * Service - Edwards from Snellville
This has been one the worse businesses that I've been involved with in in a very long time. I was recommended to come the the Classic Collision by Hennessy Atlanta Lexus and I will never return ever again. It is enough that my car was hit by a Uber driver but when my arrived on 11-20-17 it has been a nightmare. They lie to you from the receptionist to the General Manager to the collision repairer. I am in my late 40's and I was treated like I was getting my Tonka toy truck repaired. I had to call every day for 29 days straight, I had to go up there on my lunch breaks to make sure that my car was being repaired. This "Certified" Lexus repairer told me that my car was going to be repaired four times and all the times he promised me none of them turned out to be true. On the days that I would call I knew they had caller ID they wouldn't even pick up the phone they would not even say hello just put my incoming all into a voicemail. I love my Lexus dealer and trust they would not steer me wrong and after I picked up my car I had to take it to Lexus because the Airbag light kept coming on and off and then when I turned my air on it sounded like a train coming from my vents and my car only have 50K miles on it and I keep up on all the maintenance. I took it back to Lexus and they had to repair my car and I have no idea where or who paid the bill but I am very thankful for them repairing what Classic Collision didn't take care of. But I didn't read the reviews on this company until I took my car to Classic Collision if I would have read the awful reviews from other Lexus owners I wouldn't have taken my car to them in the first place.
Please stay away from this unprofessional and very inconsiderate auto collision place.
Details - Yviecepope10
Everything looks good and they worked very hard, I approved their service and work, job well done!!! Thank you so much!!! We are very pleased and happy for your service!!!
Got the job done - NicoleDuBose
I needed a tire and fast. Hiram (hope I spelled it right) helped me out and didn't pressure me into anything. Replaced my tire and put it on in under a hour at a good price. Found this place when I searched tires buckhead and the reviews sounded good so I thought I'd try them. Glad I did, thanks.