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Left with more issue than I went in with - de.craig
Friday I took my car in for an alignment and oil change then traction control lights came on that evening which was concerning. The next Monday, I took my vehicle back because the alignment was not correct and the warning lights remained on. These issues were blamed on a missing engine mount bolt, which I do appreciate them noticing (although this has caused no issues in 2 years). I then took my vehicle back that Thursday and the bolts were installed and the alignment was somewhat corrected, but I was told the warning lights were on because the steering angle sensor needed to be replaced (a $1300 service estimate). I returned home and did some research on this issue. Within 30 minutes, I found that the steering angle sensor needed to be reset which is a common problem after alignments. I fixed this issue on my own without a $1300 repair which was completely unnecessary.
Great service but inspect your car - BMW2017
The service employees are nice but every time I drop my car off to be serviced, I get it back with something wrong. The first time, it looked like 3 prongs were dug into my front passenger door. Now the paint has been lifted off a portion of my back bumper and my clear nose cover has been ripped. Please remember that our cars are an investment - in the same way we take care of our investment by having it serviced and repaired by you - we want you to take care of it while it is with you.
Bad dealership - renmon
Worst service ever since the day I purchased my bmw 528 there. I have been telling my wife not to take the car back there and finally she heard me. Took the car there last time in Sep 2017 to change oil and was told that there was no need for it. Four months later, I decided to take to another dealership which told me the car (with only 30 K miles and 7 years of use) had an oil leak which can cause fire. Repair will be more than 1 K. Also front brakes on the car are gone only after 30 K!! Compared to my lexus, the reliability of a bmw is junk! Will never buy a bmw again!