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I’m a Service Manger at the Harley shop just down the... - Mesmith369
I’m a Service Manger at the Harley shop just down the road and I know the importance of an awesome customer experience! We try to up-sale but not pressure the customer and I truly appreciate that with you guys! I only have one suggestion a courtesy wash. We do a courtesy wash on every bike no matter the service. Washing a motorcycle is much more difficult than washing a vehicle. Just a suggestion!
I was a veteran of close to 30 years in Ford dealerships... - George
I was a veteran of close to 30 years in Ford dealerships before I retired including qualified as a Master Service Advisor and was part of teams that earned 12 Ford President's Awards. Each time I am in Gerald Jones for Service, my Advisor, Shannon proves why she is a Level 4 (BEST in the country) Advisor. Ford needs to have her train other Advisors. When she tells you when your vehicle will be ready, it is ready. if there should be a hangup she is right on it, which tells me she also has a great working relationship with the techs. Those skills and relationships are what customer satisfaction is all about.
I chose five star Ford Lincoln to use my starter loan to... - Tawnys97
I chose five star Ford Lincoln to use my starter loan to purchase a car and everything was a breeze. I absolutely love the positive energy Mr. Kenny Harris gave off. He made me a lot less anxious during the process and welcomed me with a huge smile.
Parts and Service Dept did a great job with my F250.... - younglassie
Parts and Service Dept did a great job with my F250. Helpful with pricing parts and setting up service appt. Received a text and call telling me my truck was ready.
I have been bringing my vehicles here for the last 9... - van.kale
I have been bringing my vehicles here for the last 9 years and receive consistent great service on my visits. Everyone is extremely friendly and very accommodating.
Great people to deal with.Wonderful employees.Very... - jeanbiggers
Great people to deal with.Wonderful employees.Very willing to help in any way and so kind. Would not even think of going anywhere else. Love these people.
Happy Service - Liz
During this time of unrest I wasn't sure what to expect. However, I was given the excellent experience I have always received. Thank You!
Great place for service. Always friendly and courteous. - flc
Great place. Always get quality service. Employees are great. Very clean. Offers coffee and water for customers. Bathrooms very clean. Prefer this service centers over the others I have used.
Their service department is incompetent. I was very... - judiha70
Their service department is incompetent. I was very unsatisfied. I will not ever recomend them to anyone. Part was on back order for two months. Never got the work finished.
Briant was fantastic! My service needs were met timely... - Rtaylor758
Briant was fantastic! My service needs were met timely and efficiently! Even though the appointment was for regular maintenance, Briant went above and beyond to take care of a minor trim issue with the Explorer.
Service tech was top notch. All work was performed in... - Allen Burford
Service tech was top notch. All work was performed in timely manner. Waiting area was clean and neat. All people were very professional and polite
I am always satisfied with the service I receive from... - joe
I am always satisfied with the service I receive from Courtesy Ford. Chris Farrer is the best Service Advisor I have ever known. He always takes pride in your Dealership.
2012 ford focus - karen-hendricks
I had purchased my ford focus as a mothers day gift. Little did I realize ford decided to recall the transmission. I have been in the service department more times than at home and with many different rentals. Finally came to a point where they said they can't service my car anymore after 8 or 9 times .I just don't understand why not replace it if it was recalled they knew that it was bad.
NEVER GO TO THE SERVICE DEPARTMENT - Suezq
We took our 2013 Ford F-150 in for a recall on the transmission. Well when we got the truck back it was not running right keep in mind there was nothing at all wrong with it before we took it in. Took it back and they told us what the problem was (they fried the computer when they hooked it up to the there computer by doing the recall) and had to fuss with them about the problem not being something on us or the truck, well thought we got it worked out and now there is a new problem (the motor is taping do to the computer being fried). Long story sort, the service department dose not wont to take responsibility for there mess up and wanting us to pay for the mess up and charge us to get the truck fixed. I would not recommend NO ONE to go there and there is no telling how many other people they have done this to.
Ferdinand, takes his job seriously and with great pride.... - J Brewer
Ferdinand, takes his job seriously and with great pride. The service I recieved there is always prompt and professional. I often am unable to make an appointment with my schedule, but they let me know what the time frame is and fit me in and hit the mark on time as expected
If they could get a Zero that's what I would give.... - Skittles
If they could get a Zero that's what I would give. Service manager Steve handshaw is a complete dick! Sorriest service manager ever hired in Dalton period! I've been a ASE certified mechanic for 30 years and this guy is fake just like the CEO and owner Eddie Brooker!
Stephen and Bob always go above and beyond the mark to... - cstines66
Stephen and Bob always go above and beyond the mark to take care of their customers. I highly recommend Pugmire Lincoln for all your service needs. Keep up the GREAT WORK !!
Terrible service and shade tree mechanics - ryder620
Bought a 2013 Ford Edge in May of 2019 in the shop 5 days later with "transmission" problems NOT it was the my key system and front wheel bearing were bad and while doing the front wheel bearing they did a rear brake job ? Instead of alignment and front tires wore out at less then 2000 mile which the dealer put all the miles on vehicle due to fact it keeps going in for ecoboost lag and almost being rear ended due to lag. 5 times I have took car in for repairs for ecoboost and the only time I have heard any one there tell me there was a problem with early ecoboost was the new GM over the phone. I was also told that they would put a new SET of tires on the car but only received two rear tires. Tried to get out of the vehicle by trading out and was told my credit score was not good enough but the best thing to do was either total the car or get someone else to buy another car in there name and let me make payments. Was also told my same person (finance). You bought a lemon deal with it.
As of right now I am trying to get another vehicle from somewhere so that I can give the lemon back because the dealer won't stand by the law which states that a used car bought from a dealership with a warranty falls back into the lemon law. Everytime I have made a car payment the car has been in the shop. It was in the shop for the same thing (ecoboost lag) for 3 weeks then I get a phone call to pick up the car and when I explained that my son had died they told me sorry but the rental had to be turned in before 6 and then when I got there I asked them to bring the car around so I could unload something's they said fine but they took over 1 hour to get my car around and then the invoice they gave me said no problem found. Then I setup a appoint on 1/18 to get things worked on and then I was told to bring it back on Monday. Went in on Monday asked to speak to GM and was told he was on the lot somewhere could anybody else help me I told them no. After waiting for close to an hour someone came up and never introduced who he was and told me someone in the service dept would come and test drive the car with me. I told them earlier I was in the middle about finding a place the live (I lived with my son that died) and didn't have the means to leave the car and not get a rental right now I live with my mother in Tucker,ga. That's over 60 miles from the dealership and she does not drive on the highway so I would have to wait. I would not recommend Autonation to my worst enemy the ony exception would be Charles in the service but the other ones are in it for the commission that they can get & if you tell the no they don't wait on you. 5 days after I bought the car the rear view camera was acting up and was told by service writer that there was a short curcuit I. The camera and he could get it fixed at his cost of 1000. Was also told by the same service writer that the front pillar post (was told when I bought car it will straighten out) would be 800.his cost The GM at the time got it fixed for me that took 4 weeks in the shop no invoice. Every time it went in the shop I have had to fight to get a copy of invoice. Thanks to Harlow I now have copies of invoices except for the first few because they were not written up (I signed) because the work was not done because I would not pay.
Everytime I have had to wait for Enterprise to pick me up from dealership (on first name basis with employees @ Enterprise) I have noticed the difference between the way the used car vs new car owners are treated. I would never own another Ford product ever again this ford burned me. I will stick with Nissan I also feel like I was pressured into buying an extended warranty because he knew this car was going to be a problem and it is not a Ford Warranty but an Autonation warranty. I work at an impound lot and have to do inventory at night and I work with Carfax and was told by them that if the customer pays cash that the accident doesn't get reported and if it does it can take up to a year to catch up to the car. So Carfax is not a surething. Because I took my car to autonation body shop and asked him to check something out about damages and he told me car had possibly been in accident found tape lines on passenger door. Everything at that time was always on passenger side. Have had to have major AC work done. Heater only works on 2 speeds off and high. There is still noise coming from front end (I thought it was possibly the tires that have never been replaced). Backup camera still works from time to time.
Purchase - Buster
My relatives and friends have bought from Ester and Claude and we have never been disappointed ,
We always go to them first for our car needs.
0 * Service - Edwards from Snellville
This has been one the worse businesses that I've been involved with in in a very long time. I was recommended to come the the Classic Collision by Hennessy Atlanta Lexus and I will never return ever again. It is enough that my car was hit by a Uber driver but when my arrived on 11-20-17 it has been a nightmare. They lie to you from the receptionist to the General Manager to the collision repairer. I am in my late 40's and I was treated like I was getting my Tonka toy truck repaired. I had to call every day for 29 days straight, I had to go up there on my lunch breaks to make sure that my car was being repaired. This "Certified" Lexus repairer told me that my car was going to be repaired four times and all the times he promised me none of them turned out to be true. On the days that I would call I knew they had caller ID they wouldn't even pick up the phone they would not even say hello just put my incoming all into a voicemail. I love my Lexus dealer and trust they would not steer me wrong and after I picked up my car I had to take it to Lexus because the Airbag light kept coming on and off and then when I turned my air on it sounded like a train coming from my vents and my car only have 50K miles on it and I keep up on all the maintenance. I took it back to Lexus and they had to repair my car and I have no idea where or who paid the bill but I am very thankful for them repairing what Classic Collision didn't take care of. But I didn't read the reviews on this company until I took my car to Classic Collision if I would have read the awful reviews from other Lexus owners I wouldn't have taken my car to them in the first place.
Please stay away from this unprofessional and very inconsiderate auto collision place.