Terrible service and shade tree mechanics - ryder620
Bought a 2013 Ford Edge in May of 2019 in the shop 5 days later with "transmission" problems NOT it was the my key system and front wheel bearing were bad and while doing the front wheel bearing they did a rear brake job ? Instead of alignment and front tires wore out at less then 2000 mile which the dealer put all the miles on vehicle due to fact it keeps going in for ecoboost lag and almost being rear ended due to lag. 5 times I have took car in for repairs for ecoboost and the only time I have heard any one there tell me there was a problem with early ecoboost was the new GM over the phone. I was also told that they would put a new SET of tires on the car but only received two rear tires. Tried to get out of the vehicle by trading out and was told my credit score was not good enough but the best thing to do was either total the car or get someone else to buy another car in there name and let me make payments. Was also told my same person (finance). You bought a lemon deal with it.
As of right now I am trying to get another vehicle from somewhere so that I can give the lemon back because the dealer won't stand by the law which states that a used car bought from a dealership with a warranty falls back into the lemon law. Everytime I have made a car payment the car has been in the shop. It was in the shop for the same thing (ecoboost lag) for 3 weeks then I get a phone call to pick up the car and when I explained that my son had died they told me sorry but the rental had to be turned in before 6 and then when I got there I asked them to bring the car around so I could unload something's they said fine but they took over 1 hour to get my car around and then the invoice they gave me said no problem found. Then I setup a appoint on 1/18 to get things worked on and then I was told to bring it back on Monday. Went in on Monday asked to speak to GM and was told he was on the lot somewhere could anybody else help me I told them no. After waiting for close to an hour someone came up and never introduced who he was and told me someone in the service dept would come and test drive the car with me. I told them earlier I was in the middle about finding a place the live (I lived with my son that died) and didn't have the means to leave the car and not get a rental right now I live with my mother in Tucker,ga. That's over 60 miles from the dealership and she does not drive on the highway so I would have to wait. I would not recommend Autonation to my worst enemy the ony exception would be Charles in the service but the other ones are in it for the commission that they can get & if you tell the no they don't wait on you. 5 days after I bought the car the rear view camera was acting up and was told by service writer that there was a short curcuit I. The camera and he could get it fixed at his cost of 1000. Was also told by the same service writer that the front pillar post (was told when I bought car it will straighten out) would be 800.his cost The GM at the time got it fixed for me that took 4 weeks in the shop no invoice. Every time it went in the shop I have had to fight to get a copy of invoice. Thanks to Harlow I now have copies of invoices except for the first few because they were not written up (I signed) because the work was not done because I would not pay.
Everytime I have had to wait for Enterprise to pick me up from dealership (on first name basis with employees @ Enterprise) I have noticed the difference between the way the used car vs new car owners are treated. I would never own another Ford product ever again this ford burned me. I will stick with Nissan I also feel like I was pressured into buying an extended warranty because he knew this car was going to be a problem and it is not a Ford Warranty but an Autonation warranty. I work at an impound lot and have to do inventory at night and I work with Carfax and was told by them that if the customer pays cash that the accident doesn't get reported and if it does it can take up to a year to catch up to the car. So Carfax is not a surething. Because I took my car to autonation body shop and asked him to check something out about damages and he told me car had possibly been in accident found tape lines on passenger door. Everything at that time was always on passenger side. Have had to have major AC work done. Heater only works on 2 speeds off and high. There is still noise coming from front end (I thought it was possibly the tires that have never been replaced). Backup camera still works from time to time.
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