We got our Truck! - Cardfan
James Baylis is the person to go!!! He got us a truck even though we got turned down by some dealerships. Not only that but he got us what we wanted! Thank you James!
Professional service people. - Kolohe
My first time receiving vehicle service from Windward Jeep. I am disabled and the gentleman who helped me was very patient and helpful. Hope the next time there, get him again for me service advisor.
Krystal is the go to person over there! - Marcus Thompson-Ua
I had the awesome pleasure of working with Krystal Yago. Her knowledge of everything and above of all, her understanding of individual scenarios and situations, made me and my family feel more at ease and not ‘pressured’ or have that ‘rushed’ feeling you typically get from dealerships. I would HIGHLY recommend seeing her and I will be doing business with her again in the near future!
Fa’afetai Krystal Yago!
Service - TM
Worst experience I have ever had with a service department and customer service. We have transmission issues with our Jeep. We made an appointment and couldn’t get in for 2 weeks. Then we left our vehicle and were told diagnostics would be covered if repair was warranty. Our Jeep has 45k miles. We have manufacturer and extended purchased warranties. They didn’t even call the warranty company and are trying to make us pay full repairs even though the repair is a TCM update under warranty. The real problem is the transmission is slipping and they told us they only test drove it 8 miles. The engine light is still on and they want us to pay them $365 to release the vehicle. We have contacted our warranty company. We have an 11 month old baby and a 3 year old and they want us to pick up our vehicle and drive it off the lot. What happened to safety??? The rental should be covered but since service is closed Saturday and Sunday that’s on us too. Poor customer service and no care for our safety. Now we have to hire our own auto mechanic so our kids are safe and pay out of pocket if we want resolution.
Waste of time - Unkokurt
Waited over a month for my appointment. I go in just for a 20000 mile service (oil change, cabin air filter, tire rotation) and a detail, i am told it will take the day so i wait, i call the next morning and they only started on my car that day. What is the point of an appointment? (that i waited all xxxx month for!). Very poor service I wouldnt reccomend.