Signed contract on Saturday to buy a Jeep. Was told if I... - K3H2K
Signed contract on Saturday to buy a Jeep. Was told if I went with my own outside financing with a World known Credit Union the check the Credit Union pre approved me with (that I took with me from the Credit Union) would take 2 weeks to clear and take delivery of my car. They said it was to make sure that no one (me or bank) would cancel check. The check cleared and funds released to dealership in 1 day after they deposited, which was Wednesday. Now we're at Friday night and Sales Manager Juan, General Sales Manager Joe, Director of Sales Sze, and CFO Clarence are ALL saying over this past week they have a "rule/ policy" (that they can't produce in writing) stating if you don't sign a 2nd or back-up contract with them and you present your own preapproved financing they have a policy to not release your vehicle for 2 weeks to "make sure" nothing goes wrong. I was willing to wait for check to clear but now I'm at 1 week since signing contract and 3 days since Credit Union verified check has cleared and I still haven't received my car. The CFO told my legal representative I could just take back my check....What?? MY Credit Union check has CLEARED CLARENCE! Ive attempted to contact Jarrett Cutter to help him get back in touch with his company and clue him in on their TERRIBLE Sales department at Pearl City and his Director of Sales Sze Quek who told me and my legal rep. that it's a verbal rule (nothing in writing). They had a whole day to produce this policy and nothing yet. Their CFO at Cutter also can't produce this policy in writing. I have bought cars from Servco Toyota, Acura Honolulu, Nissan in the past. With all the choices on island, I attempted to take a chance at buying my 1st Jeep model ever. This will be my first and last dealing with Cutter. Never again! They have the ability to hand me my keys and car and for NO legitimate reason they want to hold on to it. Ive also been told 4 separate times this week I could pick up my car only to be told after each time that i couldn't. It has been verified the check is cashed and the small difference I had to pay out of my debit account has cleared since Saturday 1 week ago. The vehicle is fully funded and they know it. Resorting to legal help is where it's at. Don't go down this road! Please please save your time, energy and money. GO ANYWHERE but CUTTER. THEY'RE A big name company acting like a back alley pop up shop.
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