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Valley Isle Motors LTD, HI, Maui, Ford F-150 Lessee - Da Lessee
This is my third lease with Mike Saunders, Sales Manager and second with Greg Castillo, Finance Manager. I’m a repeat customer because I’ve always been treated like family. They listen and bend over backwards to make me feel appreciated. I can honestly say I’ve never drove off the lot disappointed. Didn’t experience problems with my prior 2 and don’t expect to with this one.
Some close to me and many I know of look down on Fords, but their opinion on my truck that they put no money into is something I could careless about. I’ve owned a brand new Dodge 2500 Mega cab which has always been my dream truck and had nothing but problems. Not going to lie I was skeptical giving up a truck I’ve always wanted for my first F-150. However, Ford helped me get rid of my vehicle burden. We all know vehicle problems are the worst.
Mike and Greg
Excellent - Maria
Service is very fast. Nick is so helpful and very friendly as well as the other workers. I will recommend this place if you want to own it lease a car.
Thank you nick and Matth
Great Team great experience - Jmalina
The guys from Kuhio Ford Jonathan , MJ and Cory was super awesome no hassle, smooth going easy paperwork, the whole experience I would rate it at a 5 star rating. They jus made everything right for me
Confused , - martyn garrerr
I thought service was a business wants to be known for , the service manager was hard to deal with, and when I signed the car in he did not give me a copy...... He told me it was not a recall item , but I said it should be and is pending to be one. He had me sign that, but barely let me see it., and again no copy. He said the oil is to clean , and is suspicious . I had heard good things in all fairness to him, my friend had one ,she had since it was new , and he handled it well. I presume it was him.It seems the shop is over whelmed with work ,so maybe it is to large of a job. 2011 -2014 had inferior rod bearings approximately 470,000 were recalled., and the article said their are pending law suits. It has been since the 17th,and the car is just sitting, went in Friday , and I am still confused as to what he wants, and there is proof of the oil change but he will not even look. He says he needs that. I just want to know will they warranty it,if they will,give me the voucher,and if you don't want the work,and your to busy I will go else where. NO PROBLEM. /Well ,what a difference a day makes at (935 am Hst. ,the service manager called they will warranty the repair......may take some time they have 3 ahead of me........... Hallaluah , Mahalo
Good People and Great Service - kenseigibbs
Randle was very kind, caring, knowledgeable and answered all of our questions very throughly. Randle was very professional organized and prepared. Randle’s kind nature and the light that we saw in him made us feel very welcomed to the family at Big Island Motors. Overall Randle and Mr. Aoki did a very Fantastic Job! Awesome!!!