Personable & Helpful - Ajumma808
A gentleman named Chip Lowman drove to my home to bring me to the dealership JN Chevrolet on Nimitz. We chit chatted the entire time. He was very knowledgeable & comfortable to work with. We made a fair deal that I am happy with. The car had some condensation in the headlight lamp so he had the service center correct it for me. I am hoping to have this car in great shape for many years to come.
Regular service and a window check - Mauibarbara
Craig my service guy is wonderful. I was due for regular service but I was havin trouble with my drivers window going down and up.
He scheduled me in the very next day to see what was wrong with my window so I didn’t get stuck somewhere with it not being about to get it up.
It set my mind at ease. He’s wonderful!
Aloha, Barbara Potopowitz
Good People and Great Service - kenseigibbs
Randle was very kind, caring, knowledgeable and answered all of our questions very throughly. Randle was very professional organized and prepared. Randle’s kind nature and the light that we saw in him made us feel very welcomed to the family at Big Island Motors. Overall Randle and Mr. Aoki did a very Fantastic Job! Awesome!!!
Very excellent - Abi
Great people to work with they we're able to help me get my new truck very excellent customer service everything went 100% well thank you kuhio Ford and thank you Jonathan
Confused , - martyn garrerr
I thought service was a business wants to be known for , the service manager was hard to deal with, and when I signed the car in he did not give me a copy...... He told me it was not a recall item , but I said it should be and is pending to be one. He had me sign that, but barely let me see it., and again no copy. He said the oil is to clean , and is suspicious . I had heard good things in all fairness to him, my friend had one ,she had since it was new , and he handled it well. I presume it was him.It seems the shop is over whelmed with work ,so maybe it is to large of a job. 2011 -2014 had inferior rod bearings approximately 470,000 were recalled., and the article said their are pending law suits. It has been since the 17th,and the car is just sitting, went in Friday , and I am still confused as to what he wants, and there is proof of the oil change but he will not even look. He says he needs that. I just want to know will they warranty it,if they will,give me the voucher,and if you don't want the work,and your to busy I will go else where. NO PROBLEM. /Well ,what a difference a day makes at (935 am Hst. ,the service manager called they will warranty the repair......may take some time they have 3 ahead of me........... Hallaluah , Mahalo