145 Hawaii SRT Service Centers

I tried contacting the Service Department twice online - Honstarry

I tried contacting the Service Department twice online and they never responded to me. All I wanted to know was whether they had done a proper job on my car. One of the jobs done on my car was a transmission fluid change. Less than a week after they did work on my car, it breaks down and I had to get a new transmission installed at another auto repair shop. The shop discovered later upon repair that there was a lack of transmission fluid in the torque converter which indicated that it had caused my transmission failure. Like another reviewer mentioned on this review site, Tony Honda seems to not reply back to customers once they are already done working on your vehicle. Tony Honda, why make an online contact form available when you do not respond? After submitting the form, your site even says somebody would contact me back shortly. Also, although my service advisor, Kayelah, was professional and did her job when my car was getting fixed, she did not respond to me when I left her a voice message on the day my car broke down to call me back. Update: A Service Department manager had contacted me, and although he was apologetic, he was taciturn. I think he did not want to say much to avoid giving details, but he noted that their mechanic did their job properly and that he is Honda certified. While that is nice to know, it does not explain how my torque converter was dry. Also, the manager did not even try to offer anything to me to keep me as a repeat customer. Everybody, please beware taking your car to get serviced here.

Excellent service. - ryno.irwin

Excellent service. Fast turnaround. Very helpful description of what issues needed to be addressed and the severity.

Great valet pickup service. - cshirai

Great valet pickup service. Car nicely washed and vacuumed after service. Kudos to Genesis Waipio.

James and Sean have been great at helping to resolve my - kiheifishboy

James and Sean have been great at helping to resolve my truck issues and doing everything they can to get my Ram 2500 back on the road. Bought my truck from the mainland and it had some unexpected issues with leaking seals when i received it.

Fast tire inspection and replaced with a new one. - Joyce

Fast tire inspection and replaced with a new one. Service provided was professional and polite. Car washed and vacuumed without extra charge. I have never disappoint with Honolulu Mercedes-Benz services.

Kirsten was great, she was professional, pleasant, - darrin.b.sakanoi

Kirsten was great, she was professional, pleasant, patient, and answered all of my questions. Great customer service from Kirsten!

Paid $1450 for a new radiator. - DC

Paid $1450 for a new radiator. Got a few miles out of town and my truck overheated. Had coolant all over the place. The mechanic didn't put the lower radiator hose clamp back on. Complete nightmare. I won't be back.

Mr. Furtado was very knowledgeable in explaining what was - Byron

Mr. Furtado was very knowledgeable in explaining what was going on with my vehicle and he directed me on what I needed his assistance was awesome.

Ken at the service department always goes above and... - shayla&thomaskoomoa

Ken at the service department always goes above and beyond! He gets me in with short notice, gives me a rental car and even delivered my keys that I forgot in the rental! I will continue to purchase future cars with Acura in order to utilize their service department. Super happy customer! Highly recommend

Eugene really helped me get a better understanding of the... - Kirk

Eugene really helped me get a better understanding of the usage of the voice commands for the navigation system and helping me get the correct cargo mat for my KIA Soul

Service Above and Beyond - Eileen

I took my car in to be detailed, surprised at the very reasonable price. But my surprise at pick-up was unbelievable! I have been driving around for 1 1/2 yrs with a large dent in my fender as it was going to cost me $1,000 to have it fixed. I didn’t get the name of the young man who worked on my car, but not only was it spotless, but he went above and beyond, popping the dent out! My car is like new! It’s service like this that keeps me coming back to Kia Hilo. You have a customer for life. I can’t thank you enough. Mahalo, Eileen Stensrud

GM Allen was Incredible, Very Knowledgable,, George the - konatae55

GM Allen was Incredible, Very Knowledgable,, George the Salesman Very Helpful, Service Manager Ryan is Very Good and Very Helpful when Needed… I believe Aloha Kia Kona is a Very Good Option to Do Business With… I have been doing Business Exclusively with Aloha Kia Kona for 5 Years…

Very friendly staff! - auntydz

Very friendly staff! Completely explained what services were done and outcomes. I liked that they took before and after photos of my car.

Service with Aloha! - paul klink

Picked up my baby yesterday at Velocity Service and wow! Felt like I was Royalty! Such exemplary service from Conrad my service advisor and even his Service Manager Carie checked in with me personally and when it was time to transfer items from the loaner back to my LR2 HSE the Lot Attendant Lanson was a huge help and also figured out how to extend the belt for my baby seat!!! Really!?!? Who give ol'fashion face-to-face out with you at your SUV actually helping!?!? Velocity isn't just a place I can trust for my exotic vehicle needs, but just a place to relax and call home while they're servicing my LR2!