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Jim Falk Motors of Maui - Service Center

Kahului, HI

4.1
588 Reviews
Call Service Center (808) 270-2600

588 Reviews of Jim Falk Motors of Maui - Service Center

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April 26, 2024

Vee and Rey were exceptional! I’ve purchased over 10 new vehicles and they are by far the best to work with. I wish all sales reps and managers this. Will come again :) More

by doanbruce
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rey Vergel De Dios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vee Cabreros
5.0
This rating includes all reviews, with more weight given to recent reviews.
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April 25, 2024

They have a great team at Jim Falk Nissan! When I need to take my vehicle in for maintenance work, scheduling is soon. It’s explained to me beforehand what work will be done and if there are More

by LOCKHARTJANICE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Kealoha-Jacobson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aleiya Rosales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Westberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Natalie Darisay
5.0
This rating includes all reviews, with more weight given to recent reviews.
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April 25, 2024

Satisfied with the service as well as the cost. It’s due on time and explained well what’s going to be done and repaired. More

by MIKE.COPYSERVICES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Natalie Darisay
4.0
This rating includes all reviews, with more weight given to recent reviews.
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April 23, 2024

Rick always keeps me informed and I feel like I can trust him. His personal touch means a lot to me. More

by DUCK525
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick
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Apr 25, 2024 -

Jim Falk Motors of Maui responded

Thank you for the positive review and thank you for trusting us with your vehicle. Drive safely and always feel free to reach out with any service questions. Sincerely, The Jim Falk Motors Of Maui Team

Helpful
April 23, 2024

they miss diagnose, charge me 1,000. 00. still not repaired after almost two weeks More

by Ricardo Tino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kaila
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Apr 25, 2024 -

Jim Falk Motors of Maui responded

Thank you for sharing your thoughts and feedback with us, Ricardo. We strive to provide the gold standard of service for all of our customers. We’d very much like to learn more about your experience and work toward a solution with you. Please reach out to us directly at your earliest convenience. Sincerely, The Jim Falk Motors Of Maui Team

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April 20, 2024

I had my stolen and recovered Hyundai Elantra towed into service dept. I had a scheduled appointment. After 11 days, and inability to reach service dept by phone 3-4 times daily, leaving over 15 messages ( More

by JOHNKHYNES
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rose in service dept.
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Apr 23, 2024 -

Jim Falk Motors of Maui responded

John, we appreciate your feedback regarding your recent experience. We don't want to lose a loyal customer or miss out on the opportunity to grow as a company. I'd like the chance to speak with you and hear your feedback regarding your visit. Please contact me at your earliest convenience. Sincerely, The Jim Falk Motors Of Maui Team

Helpful
April 19, 2024

Ryan is an excellent worker and I really appreciate his service. Will defia rely be back More

by Chris Webber
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Westberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 22, 2024 -

Jim Falk Motors of Maui responded

Thank you so much for your feedback, Chris. We greatly appreciate the opportunity to work with you and earn your business. We will be sure to share your feedback with Ryan. Please let us know if we can ever help you in the future. Sincerely, The Jim Falk Motors Of Maui Team

Helpful
April 19, 2024

Too many vehicles congested in lot-move some inventory so service can function with less .....stress More

by FRANKSIMINSKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Natalie Darisay
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 22, 2024 -

Jim Falk Motors of Maui responded

Thank you for sharing this review regarding your experience with us, Frank. If there is anything else you would like to discuss about your experience, please feel free to reach out to us directly. Sincerely, The Jim Falk Motors Of Maui Team

Helpful
April 19, 2024

They were very professional. They explained everything that they were going to do to my car so they gave me excellent service. More

by LAVINADAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Westberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 22, 2024 -

Jim Falk Motors of Maui responded

We are so happy to hear that your recent visit went so well for you! We will let our team know about your experience and we hope you will reach out to us if you have any questions. Have a great day! Sincerely, The Jim Falk Motors Of Maui Team

Helpful
April 19, 2024

I felt that I was in good hands with Ryan. Over the years, he has helped me with the service and repairs my Xterra needed. He takes the time to explain what needs to be done and why. More

by BILL_LEWIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Westberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 22, 2024 -

Jim Falk Motors of Maui responded

Bill, we sincerely appreciate your feedback. Each employee is a valued member of the Jim Falk Motors Of Maui team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again! Sincerely, The Jim Falk Motors Of Maui Team

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