Kimmy is the best! - Very happy customer
I wrote a review on my overall experience with the team that helped me at Lithia Ford Lincoln. But I really needed to go the extra step of mentioning Kimmy Luy again. My experience with Kimmy on both my buying purchases at Lithia have been nothing short of incredible. She really cares about your time at the dealership and trying to find what you want in an automobile. Kimmy has built an incredible relationship with her team at Lithia, therefore your buying experience will be 5 star! This is why I will be back to make my next purchase at Lithia. Kimmies personality and attention to detail made this experience flawless.
Thank you Kimmy!
Top Reviewed Specialists At This Dealership
New truck that is exactly what i wanted - Gia Michelle
I had a great experience working with Kenny Cohen. He found the truck that was perfect for me. He returned calls and texts immediatly and was able to answer all my questions. This was my first time buying a truck. Kenny made a complicated process easy. He also got me a military discount, so that made it even better.
Salesman went out of his way to help us with our purchase - JM
Tyler was very kind and went out of his way to pick us up in Boise, as we flew into town to purchase our new vehicle. He was kind, prompt, honest and I would recommend him to friends and family to buy their next vehicle. I already know where I am going on my next purchase!
Stay away - Goodby
Stay away. This has been the worse and I mean the worse experience I have EVER had or seen even. Bought a $30,000 truck thinking this was a reputable place of business. Boy was I surprised. On the test drive we noticed a issue with the transmission and pointed it out to the salesman. We were told he would get with the head salesman and get it in the shop to be fixed. We waited a week went back and the truck was on the lot so we went ahead and bought it thinking they had it fixed as there’s no way they would lie or try and hide the fact they knew it was bad. Got it home first night went out to look at it and antifreeze all over the ground. Ok so a hose went bad. Understandable we thought. They got it in next day and fixed it. Two days or so later driving it and the transmission went bad. Went in they told us well we don’t have a transmission guy so not sure what we can do!!!!!! For over three weeks went without it. They decide to “sub” the work out to someone else. Ok. Then I find out there trying to run it as our warranty instead of fixing it on themselves like they should have done before we even bought it. But ok. Just get it fixed. I get it back and it doesn’t seem right to me but I thought well maybe I’m just feeling it since it just did go bad. I leave town for three weeks almost. Get back and drive it and boom. Transmission is out AGAIN!!! Go back to middlekauf and they tell me it’s not on there hands since they sent it out to there choice of business to be fixed. Well it’s been almost a month again and still no truck. I have paid payments for 4 months and never had a truck that ran right. I wouldn’t recommend this place to even park a car at much less buy one from. And definitely don’t use there service department. If I could give it a negative rating I would. If there was one rainbow to this whole deal. The salesman “rick” went above and beyond trying to get the company to be upstanding. But in the end we’re still here with a lemon and the most untrustworthy and uncaring dealership I have ever seen
2018 Ram 3500 - ay
Brad was great to deal with. Straight forward, honest and helpful. Rusty was knowledgeable patient and helpful. I will recommend Autoranch to others. A great buying experience and worth the drive.
dealership scam and horrible customer service - laura H
I Purchased a Ford 150 from Steve’s Hometown Motors. The dealer ran a credit report and advised I qualify for financing. The Finance Mgr wrote up a contract between Chase Bank and me. He also included a document that advised I would return the truck if the financing fell through. (The section with the date “within” a specific number of days appears to be blank. I was told this was a formality until Chase processes the loan over the next couple days. 6 weeks later, I went to the DMV to get the registration in my name and the dmv had not received the title as of yet, I had to call down to hometown to get the title. The girl at the front desk proceeded to tell me that she was sorry but had to look for my title since the finance guy got fired, the title girl quit, and the manager quit. She called me back an hour later and told me my title was at the dmv and I could go register my truck now. I then registered the truck in my name. A couple hours later a finance girl called me and told me that the loan had fallen through and I had to bring the truck back due to debt to income ratio, she asked me to email her a copy of my pay stubs and some references, which I did. They then got the GM Dave on the phone and he told me that he was going to figure something out. I then got some advice to go talk to the manager directly at chase bank so I went to Chase Bank and the manager told me that they had requested more information from the dealer back when we first applied but they never heard back from them with the information and eventually just closed the application. They also told me that the dealer had my credit checked 6 times fishing for a loan, dropping my score from a 620 to a 589. I called the gm to ask if he had figured anything out and he said no and told me to bring the truck back, I said I would the next day and he asked me" you promise your going to bring the truck in" pretty much making me feel like I was stealing a truck I clearly thought I owned. I went back to the dealer with my boyfriend to try and work out a way to keep the truck, they did have my trade in car listed for sale (which they told me was upside down but were selling for around $3000 more than what I owed) When I came in the GM was there demanding my truck returned. I asked for help in keeping it and told him my boyfriend drove me there to work this out. He got very angry and called me a thief, used the “F” word frequently, kept telling me he was going to call the cops and to get out of his xxxxx office! and honestly just totally lost it. While yelling at me he said the that I couldn’t afford the truck and that the finance guy had lied and put that I made 1500 more on my credit report to qualify you! Well, that was the first I heard of this (and I haven’t seen that loan application since they do it all online) but probably why Chase wanted more information and they didn’t reply. I was in tears and my boyfriend who was quiet until the cursing started, told the GM he would take him outside and settle it, but he won’t because he wants to work this out. Then the GM told someone to call the police because he was being threatened… The police came and were very nice to us, stayed and talked a few minutes then left. Mind you they never told the police about me "stealing" their truck like they said they were going to. I was so stressed, in tears, and the manager told a salesman to follow us back to Ontario Oregon and get the truck. He also stated he would reimburse us for replacing cracked windshield, tinting, and DMV costs. He said come back in the next day with receipts and he would write a check. The next day I went back with my Dad to give them the receipts and pick up the check. I was told they weren’t going to pay for the windshield and that they had to check on the window tinting to make sure it was legal tint, which they didn’t mention when they said they would pay me back. I told them that you cant get a window tinted if it had a crack in it so I had to replace the window (their was a crack when I bought it as is) and that the receipt has the tint on it and it is clearly legal. at that point we told them we were leaving and would take other steps to resolve this. Right away they said wait, the Finance manager asked the GM to text “Steve” (the owner) the GM then said they would cover the full amount but they couldn’t get us a check until late Monday or Tuesday AM. All I wanted was to keep the truck I fell in love with, willing to pay the high 9% interest, but find it wrong that they changed my income to gain approval, wrote up a financial agreement with Chase who hadn’t approved the loan, (maybe that’s the practice) ran my credit 6 times impacting a credit score which I have hired someone earlier this year to help me repair, mislead me about the value of my trade-in, and finally openly swearing and trying to intimidate us to return the truck. Two different employees apologized to us for the GM’s behavior, one salesman said the old finance manager was fired for not processing the loans and had a more than just mine that were sitting on his desk.
I did contact the owner of the companys Steve's customer care lady and she or steve would call me back, I have not hear anything from them.
I visited Joe Hall Ford on Dec. 15, 2011. I was... - Will Wiese
I visited Joe Hall Ford on Dec. 15, 2011. I was interested in buying an electric vehicle... The one I was interested in (Transit Connect van), they were unaware that it could be ordered with an electric option. The salesman checked with his boss, and was told it may come in a hybrid version in another year or so...this is not accurate information. The Transit Connect can be ordered in an electric version. They had no electric vehicles on the lot. They sell Ford and Nissen vehicles, which both make and sell electric vehicles. The salesman said his dealership cannot order those vehicles into Idaho, through either manufacturer.
We also talked about Flex Fuel Ford vehicles...The salesman did not know that a Ford engineer, developed the first flex fuel vehicle, or which vehicles were available with the flex fuel option...He could only name 3 vehicles that could be ordered with that option.
I also asked about Natural gas/propane conversions for their gasoline(internal combustion)engines. The salesman knew they were offered, but couldn't give me any information...I already knew more about the Ford products than the salesman did.
2016 F150 Purchase - george
We've had a very satisfying experience while purchasing our 2016 F150 at TomAddis Lake City Ford
Sales consultant Jonathan Hedden was extremely helpful during our decision making process. His professional manner, attitude and expertise helped us work through discussing payment and purchasing options along with features and options available on the F150.
Jonathan worked with us through every step and decision including consulting Business Manager George Pirrie a number of times while my wife had George run through every conceivable interest and payment option.
At one point my wife had a reaction to some Parkinson's medication and we had to leave for the day, both Jonathan and George were very understanding.
The next day (July 7) we came back to the dealership and continued right where we had left off as if nothing had happened, I am most grateful for the professionalism shown by both John Hedden and George Pirrie!
After our purchase, Jonathan Hedden was thoughtful to provide an 'orientation' for our new pickup, showing us everything we needed to know to operate the vehicle and how use all of the digital gadgets! Thank you Jonathan!
Kudos to Jacob in Service for great, fast turnaround while installing our Line-X bedliner, Undercover Flex Tonneau Cover, Weather Tech Floor Liners, & Wheel locks.
A Shout-Out to Dan in parts!
Love our 2016 F150!