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Lithia Ford Lincoln of Boise

4.4

240 Lifetime Reviews

8853 West Fairview Ave, Boise, Idaho 83704
Call (208) 398-2106

Top Reviewed Employees

Kim Luy, Sales Professional, Lithia Ford Lincoln of Boise

Kim Luy

Sales Professional
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Rhett Sheeder, Service Advisor, Lithia Ford Lincoln of Boise

Rhett Sheeder

Service Advisor
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Kevin Hossfeld, Service Advisor, Lithia Ford Lincoln of Boise

Kevin Hossfeld

Service Advisor
not yet
rated
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

To ensure accuracy, a minimum of 5 consumer ratings are required to calculate an average score.
Rod Bradley, Sales Professional, Lithia Ford Lincoln of Boise

Rod Bradley

Sales Professional
not yet
rated
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

To ensure accuracy, a minimum of 5 consumer ratings are required to calculate an average score.

Latest Reviews

October 27, 2018

"Great Experience"

- pdobrien

I purchased a new truck from Lithia Ford through Kim Luy. She was very responsive to my questions and helped me find the right vehicle. This was a very smooth process from start to finish. I found her trustworthy and honest. So much so, I purchased the vehicle sight unseen. I did it all through the internet and telephone. Kim is very professional and polite. I've dealt with less experienced car sales people before; some try to sell you what they have too much of; some don't follow through. Not with Kim. No pressure, just an honest desire to help you buy the right vehicle. When both parties are happy at the end of the deal, it is a good deal.

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Employees Worked With

Kim Luy
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

October 20, 2018

"Bad Service and don't stand behind product"

- George

We are having a very bad experience with our 2015 Lincoln MKC. Unfortunately, we are very patient people. In the current case, it has come back to bite us as we are beyond the Lemon Law time period. Note: If you have a repetitive issue, exercise your rights in the agreement ASAP. Our Lincoln has been in service roughly 7 times for a related issue and numerous times for other issues. The original issue was an oil leak that turned out to be a broken bolt that connects the turbo to the engine. The vehicle was not drive-able so it stayed at the dealership. We were not offered a loaner but finally did get one. They couldn't get the part (they NEVER have had any necessary parts at the dealership or available locally), so they had to order it. After over a week, the part came in. They installed the part (a bolt), then broke it, so they had to order another. After another week, they got the car back on the road. We had to bring it back numerous other times for the same leak with varying results in the repair. Again, they didn't meet the Lincoln standards and offer a courtesy vehicle or have someone bring the vehicle to us and pick up our broken vehicle. The leak is back and we are fed up. Jim Sterk, (the General Manager) has gone so far as to say they will look at the vehicle and attempt to repair it but accept no responsibility to ensure it is fixed. He offered to purchase the vehicle for a reduced value. There was no consideration or interest in discussing their responsibility or culpability. I asked Jim who he reports to and he indicated that there is no one at the company who is senior to him. (He wouldn't provide any names). We have the key fobs not work (it had to be towed in as the redundant connection didn't work), so the dealership replaced the batteries on the fobs and got the MKC started only to have the exact same problem happen when we got it home the next morning. (Note that it took 4 days for them to diagnose and replace the fob batteries the first time and 3 days to fix it the second time). They ended up replacing the car battery as the repair, but time will tell if that is the actual issue or if there is a parasitic drain or other cause that will emerge. We've also seen issues with control modules, air conditioning and heater controls (half the dash blew out heat and the other half cool air), backup camera failures, backup radar sensors, and various other smaller issues. A number of times, the service department failed to install all the parts or put the vehicle back together correctly. The backup camera and radar took three visits to repair. We've lost any faith that the dealership has any interest in fixing the vehicle. Again, unfortunately, we purchased the extended contract with them and there are no other local Lincoln dealerships. We have purchased roughly $200,000 in vehicles from this dealership over the years. We are not inexperienced folks and have owned many new vehicles. This is absolutely the worst service department I have ever had the misfortune of having to work with. Did Lincoln build a lemon? I believe so, but the character of the dealership is best determined by how they deal with adversity. In this case (and many other cases based on my conversations with tow services and my own associates) the dealership lacks character and operates in bad faith with the public regarding both sales and service. They don't honor their Lincoln brand and dealership agreements and do the bare minimum to get by (avoid offering or don’t have a courtesy vehicle, return the vehicle dirty with grease often on inside, don’t fully fix issues, and don’t re-attach parts correctly). They will not stand behind the product they sell you, nor will they be active in solutions. As always, you need to decide for yourself, but opinion is...BUYER BEWARE! George P.

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Employees Worked With

Jim Sterk

October 19, 2018

"Really poor service. Won't stand behind product."

- GPafundi

We are having a very bad experience with our 2015 Lincoln MKC. Unfortunately, we are very patient people. In the current case, it has come back to bite us as we are beyond the Lemon Law time period. Note: If you have a repetitive issue, exercise your rights in the agreement ASAP. Our Lincoln has been in service roughly 7 times for a related issue and numerous times for other issues. The original issue was an oil leak that turned out to be a broken bolt that connects the turbo to the engine. The vehicle was not drive-able so it stayed at the dealership. We were not offered a loaner but finally did get one. They couldn't get the part (they NEVER have had any necessary parts at the dealership or available locally), so they had to order it. After over a week, the part came in. They installed the part (a bolt), then broke it, so they had to order another. After another week, they got the car back on the road. We had to bring it back numerous other times for the same leak with varying results in the repair. Again, they didn't meet the Lincoln standards and offer a courtesy vehicle or have someone bring the vehicle to us and pick up our broken vehicle. The leak is back and we are fed up. Jim Sterk, (the General Manager) has gone so far as to say they will look at the vehicle and attempt to repair it but accept no responsibility to ensure it is fixed. He offered to purchase the vehicle for a reduced value. There was no consideration or interest in discussing their responsibility or culpability. I asked Jim who he reports to and he indicated that there is no one at the company who is senior to him. (He wouldn't provide any names). We have the key fobs not work (it had to be towed in as the redundant connection didn't work), so the dealership replaced the batteries on the fobs and got the MKC started only to have the exact same problem happen when we got it home the next morning. (Note that it took 4 days for them to diagnose and replace the fob batteries the first time and 3 days to fix it the second time). They ended up replacing the car battery as the repair, but time will tell if that is the actual issue or if there is a parasitic drain or other cause that will emerge. We've also seen issues with control modules, air conditioning and heater controls (half the dash blew out heat and the other half cool air), backup camera failures, backup radar sensors, and various other smaller issues. A number of times, the service department failed to install all the parts or put the vehicle back together correctly. The backup camera and radar took three visits to repair. We've lost any faith that the dealership has any interest in fixing the vehicle. Again, unfortunately, we purchased the extended contract with them and there are no other local Lincoln dealerships. We have purchased roughly $200,000 in vehicles from this dealership over the years. We are not inexperienced folks and have owned many new vehicles. This is absolutely the worst service department I have ever had the misfortune of having to work with. Did Lincoln build a lemon? I believe so, but the character of the dealership is best determined by how they deal with adversity. In this case (and many other cases based on my conversations with tow services and my own associates) the dealership lacks character and operates in bad faith with the public regarding both sales and service. They don't honor their Lincoln brand and dealership agreements and do the bare minimum to get by (avoid offering or don’t have a courtesy vehicle, return the vehicle dirty with grease often on inside, don’t fully fix issues, and don’t re-attach parts correctly). They will not stand behind the product they sell you, nor will they be active in solutions. As always, you need to decide for yourself, but opinion is...BUYER BEWARE! George P.

Read More

Employees Worked With

Jim Sterk

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Photos

Lithia Ford Lincoln of Boise, Boise, ID, 83704