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This place is the place to go if your looking to buy your... - Carlos Arellano
This place is the place to go if your looking to buy your next Vehicle! Katie Valenzuela is the person who took care of me she is an amazing outstanding kind person to work with she’s Patient, understanding, outstanding work ethic And knows exactly what you need😃!!! Thank you Katie for your patience and all the sweet free accessories Packages you guys Through in and for the free amazing Nissan hat! And for getting me in to an amazing 2020 Nissan Versa SR THERE ARE NO WORDS TO DESCRIBE HOW HAPPY AND SATISFIED I AM WITH THE CAR😁!!! Thank you Katie for all your amazing hard work God bless you🙏🏼❤️!!!
The salesperson was polite, knowledgeable and... - Pete
The salesperson was polite, knowledgeable and professional. The price negotiating was less than transparent. Largely the product sells itself.
Funny the push on other products.
Scott Day had the perfect approach to help me with my... - jpsfrench
Scott Day had the perfect approach to help me with my nervousness about purchasing a new car, the first time in 18 years! Best guy! Julie French
Bait and SwitchI was extremely disappointed with the... - Notsatisfied
Bait and Switch
I was extremely disappointed with the way my oil change was handled today at Ron Sayer Nissan. I went into the dealership expecting to get an oil change at $39.99, like they were advertising at their store front, only to be left with a bill at a 77% mark-up.
The thing that disappointed me most is I had taken my car in, earlier this year, for other repairs. They noticed that I had an oil leak and told me it was due to the previous place having used the wrong parts, they asked me what I had paid for the oil change ($38.00). When I told them, they said I should just bring it to them and they would use the correct parts and the price was the same. Once I was given the bill today of $70.92 and questioned them why it was higher the service manager said it was due to the vehicle requiring synthetic oil and if they used regular oil it would “damage the engine”. This information didn’t seem correct to me, because why would a dealership advertise an oil change at one rate using conventional oil (that would damage the engine of the cars they sale), instead of just listing the price for the “required” oil for their vehicles. I also checked the owner’s manual to see if that information was correct once I got home. I found that the manual lists Nissan oil as preferred, but also says that if conventional oil is used it doesn’t void the warranty, so it’s perfectly fine to use without destroying the engine. (9-2 Technical and consumer information)
I called the service center back and
questioned them with that information, and they gave me the run around how they just use the recommended oil (which was more expensive than their advertised price) and don’t question the customer if they want the more expensive product or not. Every other place I have ever dealt with has started at the base package and then asked if I would like to use a more expensive product, instead of advertising one price and then automatically changing the product and leaving the customer stuck with the inflated price. I wasn’t trying to get them to give me a free oil change, but just trying to get them to give it to me at the price they had advertised and previously told me was the rate of their oil changes but they refused to do so.
I hate to say this, but when this whole interaction was over, I felt like the stereotypical woman at a mechanic shop scenario. Even when presented with facts from their service manual, they blew me off like I didn’t understand anything about my vehicle and didn’t know what I was talking about. Just be aware before you go in that they will have an inflated bill waiting for you by the end, without discussing anything with you beforehand and you’re stuck with the charges.
Dont live up to their end of the deal - Jimv2
Bought a new Hyundai tuscon and was promised a free detail. Thought a picked the right choice going to rob green, went to get my free detail and suddenly it doesnt exist, be sure and get every thing in writing their word is no good. Just a ploy to sale a car. Should have went with toyota.
Avoid this place at all costs - sdlfkfj
If I could give zero stars, I would. We had the used truck picked out, loan and insurance lined up, and were waiting on a few minor repairs (muffler, oil sensor) to be finished before we purchased. The staff wanted us to sign for the vehicle before doing the work and were very pushy about it. We felt uncomfortable and didn't trust the situation, so we refused. They then agreed to do the work and sell it to us one week later. During that week, they were vague about the status of the repairs. The day we were supposed to buy it (a Monday), we find out that they sold it from under us over the weekend. I'm guessing to a buyer who didn't ask for those items to be fixed and/or who paid more. The staff lied about the vehicle's history and were exceptionally pushy. The used vehicles are over priced, which would be ok if you got good vehicles and service, but it's clearly not worth the experience of working with the staff there. The whole experience was slimy and shady. I've heard similar stories from other people in the area. Find another place to buy your vehicle.