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Dennis Dillon Nissan has provided me with outstanding... - Claire
Dennis Dillon Nissan has provided me with outstanding service for my Nissan Versa over the past five years, and I trust their integrity 100 percent. Their prices are reasonable, their service is expedient and friendly, and they often throw in complimentary services. In addition, they are involved in the community and give back a great deal of time and money.
We came to Pocatello Nissan and had the distinct pleasure... - ronald3639
We came to Pocatello Nissan and had the distinct pleasure of having Scott Day as our advisor. He went out of his way to find the perfect car that we were looking for. He was most courteous and professional from start to finish. Thank you so much Scott for your kind consideration and for making car buying smooth and easy. Pocatello Nissan is most fortunate to have someone of Scott's fine caliber representing it.
Unfortunately, we don't remember the name of the finance person, but his initials are DB. Thank DB for your help and assistance.
Worst service center around! Matthew Wright the service... - R.thueson
Worst service center around! Matthew Wright the service manager should not be in any kind of service industry. It took them 8 days for a simple fix of an alignment and tire change! I had to basically go into the service center and refuse to leave until they finished my vehicle. I bought the car new from them but will never ever return for anything!
My wife and I both bought 2021 Nissan Rogues from here,... - jdmsr100
My wife and I both bought 2021 Nissan Rogues from here, two seperate times and had great results. Charli was our sales person, and she was so knowledgeable about the 2021 Rogue. I would recommend Lewiston Nissan anytime, and ask for Charli.
Dont live up to their end of the deal - Jimv2
Bought a new Hyundai tuscon and was promised a free detail. Thought a picked the right choice going to rob green, went to get my free detail and suddenly it doesnt exist, be sure and get every thing in writing their word is no good. Just a ploy to sale a car. Should have went with toyota.
Bait and SwitchI was extremely disappointed with the... - Notsatisfied
Bait and Switch
I was extremely disappointed with the way my oil change was handled today at Ron Sayer Nissan. I went into the dealership expecting to get an oil change at $39.99, like they were advertising at their store front, only to be left with a bill at a 77% mark-up.
The thing that disappointed me most is I had taken my car in, earlier this year, for other repairs. They noticed that I had an oil leak and told me it was due to the previous place having used the wrong parts, they asked me what I had paid for the oil change ($38.00). When I told them, they said I should just bring it to them and they would use the correct parts and the price was the same. Once I was given the bill today of $70.92 and questioned them why it was higher the service manager said it was due to the vehicle requiring synthetic oil and if they used regular oil it would “damage the engine”. This information didn’t seem correct to me, because why would a dealership advertise an oil change at one rate using conventional oil (that would damage the engine of the cars they sale), instead of just listing the price for the “required” oil for their vehicles. I also checked the owner’s manual to see if that information was correct once I got home. I found that the manual lists Nissan oil as preferred, but also says that if conventional oil is used it doesn’t void the warranty, so it’s perfectly fine to use without destroying the engine. (9-2 Technical and consumer information)
I called the service center back and
questioned them with that information, and they gave me the run around how they just use the recommended oil (which was more expensive than their advertised price) and don’t question the customer if they want the more expensive product or not. Every other place I have ever dealt with has started at the base package and then asked if I would like to use a more expensive product, instead of advertising one price and then automatically changing the product and leaving the customer stuck with the inflated price. I wasn’t trying to get them to give me a free oil change, but just trying to get them to give it to me at the price they had advertised and previously told me was the rate of their oil changes but they refused to do so.
I hate to say this, but when this whole interaction was over, I felt like the stereotypical woman at a mechanic shop scenario. Even when presented with facts from their service manual, they blew me off like I didn’t understand anything about my vehicle and didn’t know what I was talking about. Just be aware before you go in that they will have an inflated bill waiting for you by the end, without discussing anything with you beforehand and you’re stuck with the charges.