80 Illinois Nissan Service Centers

Service above and beyond! - Shari

We bought our vehicle with Anderson Nissan Mazda and decided to try the service there as well. I am so glad we did as the customer service we received was exceptional! On one occasion, my husband and I were 600 plus miles away and were having issues with our vehicle. I called service and spoke to Tyler who asked me a series of questions in response to what our issue was. He was able to give me information that set my mind at ease that what was happening would be very unlikely to cause problems on our trip back to IL. Upon our return to IL, we got the vehicle in and the issue turned out to be exactly what Tyler expected. Thankfully, just as he anticipated, it caused us no concerns on the way home. In addition, each time I set an appointment for service via the phone (basic maintenance and a recall) and each time I was at the dealership for service, Tyler was always friendly, kind and respectful. My husband and I have since moved from IL and oh how I wish we could have brought the Anderson Nissan Mazda staff with us! We truly appreciate the great service we got from this dealership. I would highly recommend them!

Professional and friendly - bwest

Rob Courtial and his team were extremely knowledgeable and courteous. They got me in quick and got the work done in a timely manner. They even quoted some work my regular service team had suggested to make sure I get the best deal possible. Will definitely use them again.

Steven and the service team are amazing! Always friendly... - Kado

Steven and the service team are amazing! Always friendly and went above and beyond to get my Mas started and to the dealership for service.

Their customer service is really bad. I was told that... - veronruth

Their customer service is really bad. I was told that parts will come in within a week and then a week became weekssss and NO ONE CALL to let us know. We have to call back to find out. When we called, they can't find my order and told me to bring my car back so that they can check on the parts numbers, which they should given that i was there the last time and they looked at my car. Upon my request, they checked again and then FOUND my records and told me that part would take a few MORE WEEKS!!!!!

I bought my car from Mr Escareno months ago and I love - nwc

I bought my car from Mr Escareno months ago and I love it. Came in for service and I was taken care of by Lynn checked me in without and appointed and even accepted a coupon I had. Basic service is always good when you get in and out quickly and so I was happy to be finished in time to get some McDonald's as I left. I didn't realize that I was taken care of by the service manager Lynn, she is so customer friendly, not like some places you go and you have to be friends of the owner to get service. I'm sticking with Lynn and her mechanics. Thanks again Great place. Buy your next car here and see Lynn in service.

The service department is amazing! - brenda

The service department is amazing! They do a great job and can be trusted. We have used them for 12-13 years and no complaints.

2 days agoTerrible place and terrible experience x2,... - stevevip12

2 days ago Terrible place and terrible experience x2, yes twice. Seth was the backbone of most of the failure, but even when he ran my credit 2 diffrent times, which were spider webbed out to way more creditors than need, he was still unable to get me in anything even with decent credit and $1000 down. Will never be back there and would never recommend this place to anyone unless you want your credit to go to waste and lots of time. I'd give it 0 if i could.

Routine maintenance. Oil change with tire rotation - Tjudy

Very professional, clean with attention to detail and no damage to my vehicle, as I previously experienced with other dealership! Hope to continue to have the same positive experience with future visits!

Josh reached out to us about our issues with the service - RonH

Josh reached out to us about our issues with the service department. He had us bring the car back and they double checked the work done and checked the evap relays. They changed out the gas cap and reset the the system. Josh said if the light comes back to be sure to reach out to him in the future.

Amazing People!, I was on my way to a ash spreading... - tbm

Amazing People!, I was on my way to a ash spreading memorial for my father in law from Shorewood Illinois to Cartersville about 320 miles. I was driving my less the two week old Audi e-Tron. Thinking getting power was as easy as getting fuel. Not the case. With less than two miles till dead. I was able to locate a charging station at KC Summers Nissan. I arrive 5 minutes till close on a Saturday afternoon. I realized after plugging in, the charge was going to take at least 4 hours till 80%. Knowing I had a situation on my hands and another 130 plus mile to travel. Pat Renfro and staff offered a loner at no charge? I was blown away because this doesn't happen where I'm from. Being a business owner for over 30 years myself, I realized businesses with trust and integrity still exist in America. Hat's off to you guys. I would recommend you people to everyone I know.