1,967 Illinois SRT Service Centers

Personal interest in the customer is the hallmark of this - whooks888

Personal interest in the customer is the hallmark of this Napleton dealership from the top to and through every employee . Salesman Extraordinaire, Allen Washington and the the Service Department technicians are amazing !

Excellent services definitely would recommend other - grchaney

Excellent services definitely would recommend other people answered all of my questions and was very polite

The staff is very professional. - George

The staff is very professional. They kept me informed on all services I was given and a fair assessment.

I stopped and brought my car in because I was passing by - Gene

I stopped and brought my car in because I was passing by friendly Ford. They greeted me right away. Everybody was very pleasant and said hello. That passed by. I thought I would have them look over my car because I had taken it to Firestone and they were not sure how to fix my car. Friendly Ford had done a free alignment check as soon as I got in and could address the problem and gave me some direction in which I could go to fix my situation. Eric, Jesse, and Michael in the service department. We're all very helpful. Thank you very much Gene

Great service department. - Tschadt

Great service department. Quick and explained everything got my vehicle in on my working time

The service technician, Garrett, did a great job - Saellis1020

The service technician, Garrett, did a great job servicing my car and making sure everything was working properly. He even put my new license plates on for me - something I couldn’t do myself. Much appreciated!

Just had a great experience with my service visit - Tom

Just had a great experience with my service visit yesterday. Leon was fantastic, very helpful and pleasant. He will be my “go to guy” for future service department appointments. Thank you Leon!

Mike in service clearly set forth the repair scope and - jasperfish

Mike in service clearly set forth the repair scope and maintained communication for the date and time of completion.

We arrived early for our first service on our new, also - Mazdageezer

We arrived early for our first service on our new, also our first, Mazda. We were taken right in & the work was done, the car washed & we were on our way barely finished with our complementary coffee & cookies. We have fresh oil & rotated tires. Good for another six months of happy motoring.

The dealership was great and surprisingly easy - c.davinci

The dealership was great and surprisingly easy experience. The staff was kind and able to answer all the questions I had. Special shoutout to Scott who made the process seamless. He was very genuine and gave great recommendations.

Seems understaffed at times for checking in cars for - nancy1701

Seems understaffed at times for checking in cars for appointments. Can lead to wait times

Dana and the other ladies was outstanding. - Mary Tompkins

Dana and the other ladies was outstanding. Dana kept me posted and my car. I appreciate her so much. For a outstanding job.

Came in for an oil change. - doggiemama23

Came in for an oil change. Service was fast and the staff is very friendly. Prices are reasonable. They even washed my car.

polite, Easy to talk to, Quick service, did not request - Drove the Chevy to the Levy

polite, Easy to talk to, Quick service, did not request any additional unusual services. Thumbs up

I had a service appointment for my car 11:15 I arrived - jaqueline sosa

I had a service appointment for my car 11:15 I arrived there is 11 am and he only told me the staff has to wait from 2:30 hours to 3 I told him they have to warn before I am more than 45 min and he only said After I take the day at my work to be able to take my car they come out with those things it's not fair they have a terrible service

I took my car in for two recall issues. - Sheldon

I took my car in for two recall issues. In each case it was easy to schedule appointments and they took care of the issues promptly. Thank you

I had a recall on my Kia and they took care of it. - rschwartz10

I had a recall on my Kia and they took care of it. It was a lot faster than they initially told me. No problems.

Great dealership. - Shawn

Great dealership. Would definitely recommend it to others if they are getting there car serviced or buying a new car.

Service was prompt, professional and courteous. - Ford Escape

Service was prompt, professional and courteous. Everything was explained well and went smoothly. Would recommend

The service department is great! - Mrsyrdiva2

The service department is great! The people there were very helpful and friendly!! Good experience!!

All three girls were so kind and helpful! - cynko1984

All three girls were so kind and helpful! They had amazing customer service skills and made my visit to the service department a good one! Shoutout to whoever had the doughnuts and fruit out for us customers too! Thank you!

I moved to the area in 2020, and started servicing my - johnb300m

I moved to the area in 2020, and started servicing my Charger at Fields. They were great! Friendly, fast, always fixed the first time. If the car ever needed to stay more than a day, I always got a loaner, or at least a quick shuttle over to Enterprise, complimentary. But late 2022, early 2023, things started to change. Communication with them plummeted. I'd have to constantly call them to even find out if my car was done. It took them 3 times to finally fix my water pump. (I did water pumps in high school, shouldn't be that hard). In the Fall of 2023, I was ready to shop for a Jeep product, and decided to check out Fields. I was walking around in there for at least 15min, and nobody even bothered to come say Hi. I was clearly "shopping." After that I left, and bought a Grand Cherokee elsewhere. In early 2024, the Grand Cherokee had some recalls come through. I took it to Fields since they're the closest, and I got a whole bunch of attitude for "not buying the car from them" but they'll take care of the recall anyway because it's a factory safety issue. According to Jeep Wave, I should get a loaner, since they needed to keep the car all day. I asked about a rental then from Enterprise, and with much attitude they said "fine, we'll drive you over there, but we need to authorize it first. If it's not authorized, the rental is on your own dime." Of course it was authorized by FCA but it took Enterprise forever to get the ok. Even the Enterprise manager said that Field's has been particularly difficult to deal with the past couple years. What a miserable dealership. It's really too bad, they used to be great. I'm never going there again nor will think of purchasing from them.

Well, we bought our 2021 Suburban in June, and the check - Meghan Simmons

Well, we bought our 2021 Suburban in June, and the check engine light was on, but it would not stay on, and we were told the dealership would look at it and fix the issue prior to us buying it. It was there to be detailed over the weekend and we signed papers on a Monday. When we picked it up from being detailed the license plates were destroyed front and back from the pressure washer. The check engine light was off, we asked the salesman what was wrong, and we were told it was not on and that they wanted to wait until our "extended warranty" kicked in to address. We now know this is so the dealership would not have to front the costs. Long story short beginning of January the light came on and stayed on as we were told they could only check it if the light stayed on as it was sporadically on prior. They pick up my car, they do not leave me a driver...this is a Friday... my husband is called that afternoon and told we need brakes and rotors, and this was $800. We said no we will wait as we are already paying for tires to be rotated, oil change....and the diagnostic that the warranty didn't cover as well as the copay for the extended warranty. We explained what we had been told numerous times this would be taken care of by the dealership, and we got the excuse well that salesman shouldn't have been telling people that. There were no attempts to meet us in the middle, to even attempt to make it right, we were bamboozled. So as of Friday night, we have no vehicle and we get a call Saturday at around 2pm, that they still are not sure what exactly is wrong but that the suburban is undrivable, and that the GM tech will be off until Tuesday. Therefore, we were without a vehicle to get to and from work until it was fixed. Meanwhile they get the vehicle fixed and the driver returning the car, hits a "rock" and flattens our tires we had purchased less than 6 weeks ago requiring a patch to be placed, therefore they want to keep our vehicle another night, we tell them no fix the tire and we are coming to pick it up. We get there around 6pm and they cannot find the key. Finally, it is found after 30 minutes of waiting and then there is no receipt. Its printed and we leave... the engine is still making a squealing noise. We get home and review the receipt with recommendations, and it says we need FRONT BRAKE PADS AND A SERPETINE BELT!!!!!! NOT BRAKES AND ROTARS. This entire process has been a nightmare, this is the third vehicle we have purchased here and will most likely never return after these issues. I don't care that YOUR salesperson shouldn't have said that I feel like someone should've tried to offer a discount or meet us in the middle. I also feel like when you call to tell someone their vehicle needs something you should know exactly what it is and a price and you're insane if you think brake pads on fronts and a serpentine belt are 800. Again NIGHTMARE.

The service department could use some improvement. - mumama19

The service department could use some improvement. The first time I took my Yukon XL in for an electric door lock problem, I was told they did't have the part in stock and to return in 2 days. O.K., not unusual. When I returned in 2 days, I was then informed that the wrong part was sent (after seeing the service report, I discoveted the wrong part was ordered). I was then told I would be called the next day when the correct part was received. After rearranging my schedule for the next day, I received no phone call whether or not the part came in. I called the dealership in the early p.m. and talked to the parts department and discovered the part was there all along. This was last Thursday, Friday being the 4th. I had to wait until Monday to get the repair done. A full week to get a simple repair completed seems excessive to me, all because of poor communication between the service manager, the parts department and resultant extra effort required by the customer.

I love this place. - Ivanyuen20

I love this place. They alway take care of me. I love working with Brittany. I would come back here.

I worked with Rudy Gonzalez. - Tunishanemons

I worked with Rudy Gonzalez. He was very patient and worked the deal and was able to get it done. I traded in a 2021K5 for a 2026 Kia Sportage.