1,966 Illinois SRT Service Centers

WARNING! - frank lemointes

WARNING! Do not shop at an Anderson dealership or conduct business there. Go elsewhere for any vehicle that doesn’t deal with Anderson’s name.

Called service September 4th service never answered, - 1michaelhunting

Called service September 4th service never answered, Front desk picked up and said she would have them call me back. (NO Show) Called September 5th service never answered again. Said we will call you back. (NO Show). I will drive an hour before I call them back.

The entire staff with whom I visited on July 28 were - Nancy

The entire staff with whom I visited on July 28 were cordial, and I appreciate their smiles showing me that they were glad I made the choice to come to Anthem for my oil change and the rotation of my tires on my 2020 Chevy Malibu! I appreciate the timely and prompt maintenance accomplished on my vehicle by Ian while I waited in the lounge area at Anthem, and I received the Multi-Point Vehicle Inspection paper report with good results explained by Dane. Thank you, Anthem team!

Went in for a recall and had some other issues with cat - twiggy0326

Went in for a recall and had some other issues with cat that was able to be resolved that day. Service was excellent and the staff were very courteous. Will definitely continue my service with this dealership. Jac B.

Integeity and honesty prevail here. - smbloome

Integeity and honesty prevail here. Never had a better dealership for post purchase service! Wonderful!

Service department makes it extremely difficult to - melissashalo

Service department makes it extremely difficult to schedule the mileage checks that they require for the warranties. They do not call back or when they do it rings once before immediately disconnecting so you have no chance to talk with a live person without calling multiple times. Their messaging insists on texts to schedule and that is impossible to get a time that works when you have a job that narrows times that will work to do the drop-off. After the first feat of getting an appointment for the regular maintenance, the inspection they do left my AC rattling. They have now refused to see it without me paying an inspection fee on an item that they left in disrepair. I "waited too long" to complain about the appointment in July - despite the calls on August 2nd, 5th, and 9th - then leaving a text on the 12th which was never sent back to schedule with me. I sent additional requests in through their website. I finally decide to try again as the rattling has never stopped even a month later and now I WAITED TOO LONG. Good grief, how many times must I be the one to initiate contact for a scheduling. Sure, it's my fault. As I am sure it also would not be their fault the noise just happened to coincide with the inspection that it has made the sound ever sense. I am sure the 300 dollar fee to get it looked that they'd waive if it was found they did something would be a thing that they would totally accept responsibility for now with as much care as they take care on scheduling. None, if that's not clear. Terrible scheduling, poor service that has left the car with an annoying sound when all it needed was an oil change. Don't go here, it's an act of futility to get in anyways if you cannot just take any old timeslot they feel like allotting you, so do not waste your time.

GREAT! - heymj

GREAT!. Dave in Service went above and beyond to make sure I was completely satisfied with all work performed. I received status updates along the way, and my car was ready sooner than expected. I highly recommend this dealership.