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Betsy was very professional and informative. I really... - mikeindianacleaningandsealing
Betsy was very professional and informative. I really appreciate the follow up service provided by everyone at Falcone Subaru. I look forward to working with them again next summer on my next Subaru purchase.
Top Reviewed Service Specialists At This Dealership
Assistant Service Manager & Service Consultant
This visit to the Tom Wood Subaru service center was... - AKM
This visit to the Tom Wood Subaru service center was primarily for a recall service repair (free) and an oil change. Of course they always want to up-sell on changing the cabin air filter, too. The fee for that was not exorbitant, so I said yes. This dealers service area has several pleasant waiting areas for customers and serviceable wi-fi, and the staff is usually friendly and nice to work with.
Organized. Professional. Quality work. Even when I needed... - LFRAZEUR
Organized. Professional. Quality work. Even when I needed to reschedule. Appropriate billing paperwork with insurance company. Will be happy to schedule again with them as necessary.
Certified Service Advisor
Express Service Advisor
From the start this team is superb. They welcome you in... - Bg82
From the start this team is superb. They welcome you in like family, they listen to what you need and communicate with you every step of the way and are respectful about your time as well as other customers. Excellent experience. These folks always go the extra mile to put customer service and excellence in all they do.
I am completely anti-dealership most especially when it... - Prank_Sinatra
I am completely anti-dealership most especially when it comes to repairs. I always do my own repairs, however, when my clutch on my WRX refused to disengage... I was forced to rely on professionals to fix it. Most transmission shops will not touch a WRX or any Subaru for that matter except chain shops like Edward's or AAMCO. My first WRX had to have a clutch replacement and AAMCO had it for 3 weeks and I paid through the nose! Edward's quoted me $2,200 in labor alone this round. So, I reluctantly decided to call a dealer at that price point..
Dreyer & Reinbold Subaru replaced my clutch & clutch fork in 48 hours (would have been faster, but had to wait for the clutch fork to ship) & labor was roughly $800-$900. They changed my transmission & diff. fluid which was included. John, my service advisor called me daily and kept me informed. Didn't push to get more $$ out of me like most dealers/shops will do, nor did they replace parts that didn't need it because I was at their mercy. All around changed how I view dealership service with this one encounter & in the future if I ever have a big repair I can't do myself, they WILL be the only shop I call!
Always a great experience friendly service. Get the job... - LTAULBEE0
Always a great experience friendly service. Get the job done, and done right. Always feel confident that they know what they need to do, ok.
Driving 2 weeks now without a working drivers seatbelt.... - Noseatbeltfromsubaru
Driving 2 weeks now without a working drivers seatbelt. Seatbelt mechanism failed and it won’t retract from the wall. This happened May 29th. It’s now June 11th and I STILL DONT HAVE A SEATBELT!!! Never offered a loaner, over 2 weeks for a part to come in. THE WORST service I HAVE EVER EXPERIENCED. Can’t get calls back (Julian or the General Manager have NEVER called back). I’m Having to talk to Corporate multiple times on their lack of “service” and reporting how awful they are.
I will never ever buy a Subaru again so I don’t have to deal with these people. I will never recommend this place to family and friends so they don’t have to go through the stuff I’m going through with them! Fighting for my safety for a SEATBELT to be fixed and for a loaner car til it IS FIXED!
It’s ridiculous that I could die in an accident or get a ticket for no seat belt bc of this crap DEALERSHIP. Hope they are ready for a lawsuit when that happens.
My experience Gurley Leep has always been great. The... - shawnmacmillan1
My experience Gurley Leep has always been great. The manager Zach in the service department is very personable and is always eager to answer any questions the customer may have. I always enjoy going to this dealer for my vehicle purchase, body repair, and of course vehicle service. Thanks again Gurley Leep for a pleasurable experience!
Everything was accomplished in a very professional way! - egblack1
The service writer was excellent , very courteous, kept informed of progress, and diagnosis of problem which I had requested they diagnosis. Don't find many like him!
They Damage my car and Refuse to fix it. - Gina
I wish I had read these reviews before taking my car here. Stay far away as possible. Had to take my car here because the person who was at fault had USAA insurance and this is their preferred provider. They fixed the front of my car fine. But also somehow damaged the sides, and broke off my antenna. They tried to tell me it was like that even though looking at the photos you can see it wasn't. Now I have to take my time and go through small claims court. I will continue to warn as many people as I can to stay away from blossom on shadeland.
Hello, all! If you're reading these reviews, I bet... - Josh_M
Hello, all! If you're reading these reviews, I bet you're probably in the market for a new vehicle. Well, I'm not here to tell you if Gates is the place for your new purchase, but I am quite prepared to say you should never try to get a vehicle serviced at this dealership!
I came to Gate and attempted to have my low-mileage, under-warranty vehicle diagnosed for a knocking sound. After a 2.5 hour wait (was told 1 hour, and watched another customer enter, get service, a loaner, and leave before me) a serviceman approached me and outright refused to diagnose the issue, stating their refusal was due to 'snow on the ground', and that I should come back when it's nicer outside. Seriously! As soon as I left their service center and hit the road at 20mph, the knocking was CLEARLY audible! After calling the service center to set a date and time *they* find appropriate, and not being given one, I requested to speak to the floor manager. The gentleman I spoke to was very pleasant and helpful, but said he could not arrange a diagnostic until the following week, which I found unacceptable.
I'm sure their salesman are quite genial and the deals superb, but I would suggest staying away from their service center: they seem selective about who they want to serve and who they do not.
I'm over it. - Brad12345
We had a bad experience due to timing with a vacation, and I wrote a bad review. The response from the dealership wasn't great, but i probably expected too much.
Bob Rohrman Subaru