be aware before buy car at baron - chad

I would like to share my two experience at Baron Dealerships. First experience on March ,1 2018. I have purchased my 2018 X1 from Baron Dealerships on 12/17/17. Everything went well at first. Tim, a finance manager had recommended me to buy an extended warranty package that would cover if my car break down. What I have to do is just call in, bring car over and they would take care of it . The package included wheel protection, paint protection, dent protection etc It costed me around $16k extra as well. I was impressed how he explained about that package that would help me in the future. Last week someone hit my car door and left a good size dent on passenger side door. I tried to make an appointment online to have my care service on Monday,12. Unfortunately, the service department emailed me back I should go to Baron Collision center at Mastin st. instead. Next day I went to Baron collision center, hopefully, they would take care the problem for me. But this time they said my car was not in the system and denied the service. I showed them the paperwork that I applied the warranty program. This time they suggested me to contact the warranty company program (Dent guard) by myself. I was very disappointed because the extra money that I paid for still gave me a hard time. After I called the Dent guard, they said they didn’t have my information in the system. The dealership might not update the data yet and I needed to contact dealership again to find out about it. WHY!!!! In afternoon same day, I went to Baron dealership to investigate about it. The lady at reception told me Tim was on Vacation. So, I asked her who else could help me out. She said that she would find someone to help me but now No one was available. After 20 minutes of waiting she found Nicholas Ballard on who could help me out. So, I explain him my situation. But he was unable to help me and cut it short by saying he would have someone contact me in next 3 days. He didn’t even ask about my information or any record I have. After week later Brandon who was a salesman and he was very nice and help me everything called me up that bring it over to fixing. It took me two weeks to find out and this was how they took care of customers at Baron Dealership :( ( PS I recommend to see Brandon if you want buy a car ) Second experience on May 19 , 2018 Someone hit my car a again same spot but this time was some scratched and I called Nicholas Ballard right away to report what happen to my car and I wanted my car to repair ASAP. He picked up my phone and told me that he would file a claim and took about 5 business days to get approved and I said ok . I was waiting for 5 days No one called me and I thought that he might be busy plus holiday and I had been waiting for 5 more days No one called me again. Until today I went dealership to find out what happened. I was at dealership at 10:15 am and I had been waiting for 5 min Tim come out to help me and he took my key and let’s someone fixed it. I sat down at baron from 10:30 am to 12:40 pm No one come to me and told me that my car was done. When I went to my car and I saw the scratch was there and Tim told me that it wasn’t the scratch but it was a chip that wasn’t cover but he would find someone to do touch up paint for me. I was frustrated what happen to me and I was hoping that this time would be better than last time but not. It sounded very easy when I signed up this program with Tim. If I knew I would get into the trouble like this, I would not ever think about spending 50 K plus extended warranty program. Worst customer service and Be aware to buy a car at Baron BMW I experience with so far., lack communication, bad service NOT RECOMMENDED