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DooDah - MINI of Doodah
Austin took care my wife's Countryman, Always helpful. My first time with a PHEV. We absolutely love the MINI, coupled with excellent service and free maintenance. Its hard to top!
Thank you MINI of Wichita
Terrible in every way - ECB
Avoid this dealership. Terrible customer service. Hateful staff. Only here because of recall service. Several recalls over the years. Do not use this dealership. This place never changes.
One Price/No Haggle strategy is for suckers - rjb1970
Any person that believes working with a "one price/no haggling" dealership is in the customer's best interest deserves to lose money. This strategy is ludicrous in today's market. Shop around people! This dealership is robbing you blind! Simply driving or flying to another state, or having a vehicle shipped from an out of state dealer can, and often does end up saving you more money than buying from this dealership. This dealership was not willing to match a price on a like equipped car from another dealership! When a dealership is unwilling to complete a deal over $2K bucks for a $70K vehicle that has grown stale sitting on the lot.....you really have to question the competency of the sales managers.
On a positive note, the sales person did provide me with the information that I requested in a timely manner. I completely understand that he is just following the policies of the dealership when providing pricing information to the customer and has no say or authority in completing the transaction. I do feel for these guys as I know I am not the first person to point out that their pricing scheme is out of touch with reality.
When a dealership refuses to match a price on an exactly equipped (except for color)
vehicle that is not a volume seller, you just have to shake your head in disbelief and take the deal at the other dealership. The dealership may be nice, big, and beautiful, but when you put lipstick on a pig....it's still a pig.
Incomplete Service - CML
I had an appointment to replace the cabin filter and oil change. After waiting over a half hour I was told the service department was out of oil filters. I live 30 miles from Topeka so I should have received a phone call to reschedule. I was there a total of 2 and 1/2 hours to have the cabin filter changed and the brake fluid flushed. Now, I have to make another appointment to go back and have the oil changed.
I had an oil change once before at this dealership and it took longer than I expected, but I will try them one more time. It is unfortunate that I this survey will not allow you to submit your rating without checking yes/no for recommending them. I would rather try them again before before having to give an opinion.
Employees are polite and friendly. The waiting room is comfortable.