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Airbag recall notice - gpelcak
After receiving a recall notice from Dodge/ Chrysler, I contacted the Robbins dealership to perform the work. They performed the work and found 2 other work order notices which they completed that afternoon.
Top Reviewed Specialists At This Dealership
Good experience buying - tllewis0929
This is our 2nd experience buying from here. First was a lease and this time buying. Rusty Mills is very sweet and Tim Jones did an excellent job helping us make the right decision for what car to get for our family. They were both informative and went above and beyond to assist us.
Deception - Melissa
My husband and I decided to give Davis-Moore in Wichita a try after shopping around for a new Ram Rebel in KC. I first called and asked to speak to a salesman and was transferred to a man named Grant Leffler. After talking with him on the phone a few times and texting back and forth several days and sending him dozens of pictures of our trade (and I was very direct several times on exactly we needed for payment) we decided we were interested. Grant told me (after informing him of a few other dealers and the average value of our trade and our credit scores, etc) that it would be no problem at all to be within our payment range. He mentioned he talked to Ian Murdick and he said it wouldn’t be a problem and to bring our trade in. I mentioned several times to Grant to not waste our time and yank our chain if it wouldn’t work. My husband took a day off work and we headed the two hours to Wichita. After spending time with Andrew and Ian they said the payment price we would be in wasn’t even close and it was $150 a month more than Grant told us. The dealer offered to put gas in our vehicle for our trouble so they could clear their conscious. The fact remains that they have “sales people” who aren’t even at the dealership and are located in another building to operate a call center, of sorts, and they will tell you anything at all to get you in the door. This dealer has hundreds of cars on the lot and they couldn’t even come close to the price we wanted. Both my husband and I felt scammed and conned and we wasted an entire evening, not to mention the day he took off work. The real kicker for me was Ian mentioned it was a “miscommunication problem” and they tried to just dust it under a rug and politely escort us out the door. There was no miscommunication at all. They simply did not care to lie about anything as long as we visited their lot. These big auto dealers do not care about their customers and only care about their bottom dollar and they certainly do not care that their business is deceiving customers.
Worst Experience. Ever! - cboz
I have probably had the worlds worst experience at this dealer in the last day. It all started this morning when I had an appointment at 7:30 (for which I was 15 minutes early) to drop my car off. Which is a 2012 Fiat 500. I got there and the person at the desk didnt tell me any ETA or anything like that, for which I expected because I didnt really know the problem in the first place. The real issues started around 11:30 AM when I called to check on my car, but when I did I came to find out that NOTHING had been done on my car because they only had 2 techs that can work on my car. I took it as a mistake, and continued on my day. I called again about 3:30 or so and asked the same thing, and this time I was told the same thing "they havent gotten to it yet" and I began to get a little bit upset. About 4:30 rolled around and me and my wife decided that we just needed to cut our losses and go to a different service center to get the work completed in a timely manner. I called Eiris (the gentlemen that I had been talking too each time) and told him this and he said "I will just park it across the street at Best Buy with the keys locked in it" which I accepted because we needed our car back. We did tell him it would be later in the evening, for which he said that was fine.
We finally got there to pick it up about 8:45 PM but the car was still in the lot. We were lucky enough to find one of the gates still open so we could get our car out. We went in, got in our car, and started to leave. There were two gentlemen standing outside of what looked like the service back entrance so we asked them for our other key that they had, and refused because "they were locked up" and pretty much just told us tough luck. When asked why they didnt do anything with the car they told us "6 people called in, so we were short handed" and this just seems like a cop out and they just didnt want to tell us that they forgot about it or something like that.
I must say, that I am very upset with my experience with this dealership, and I will be contacting the GM or Manager of service there to talk about this.
Salesman Shawn Oden - carguy
This dealership & its staff were wonderful . Our salesman Shawn Oden was wonderful and very courteous. He treated us like family . We would recommend this dealership to any one that asked . Thank you for your great treatment . Carlo & Dorothy Lozito