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We have purchased vehicles from Long McArthur Ford in the... - pinecone
We have purchased vehicles from Long McArthur Ford in the past. Dan Penner was the sales person. We have purchased a car from Dan before. This was my first time as a widow to buy a car and Dan treated me with respect as did the man from finance. I have been driving a Dodge van and it starting to cost more in repairs than I wanted to do. So I decided it was time to trade. This visit started out as a service visit and ended up as a sale.
Top Reviewed Service Specialists At This Dealership
Service Appointment Coordinator
I always get great service at MidWest Ford in Hutchinson... - Probison620
I always get great service at MidWest Ford in Hutchinson KS. Great service and they explain what they did and if there are any other service they recommend. Very professional
Steve Madrigal is always fantastic to work with.. If I... - beard1718
Steve Madrigal is always fantastic to work with.. If I need anything done to my Bronco Sport I will definitely bring it to Steve Madrigal.
On the spot service for low tire. Patched fixed done... - czosnowski
On the spot service for low tire. Patched fixed done well w/o appointment. Good pricing good job.
I was traveling through and had a mechanical emergency.... - nationalpilotcar
I was traveling through and had a mechanical emergency. They got me right in and did repairs at a very reasonable rate. The staff was so nice and made a not so good day into a great experience. People really do make the difference.
2006 Ford mustang with aftermarket supercharger and... - SadMan
2006 Ford mustang with aftermarket supercharger and upgraded fuel injectors. Runs perfectly fine...Always has. Dropped off at the Ford dealership for simple airbag recall. They called to tell me it would not start. $150 computer diagnosis of “rich fuel mixture“ = Laymans terms “you flooded it“. The mustang owners handbook has a great description on how to start a mustang with fuel injectors and how to disable fuel injectors by depressing the gas pedal when you accidentally flood it. I have never had that problem before that time; or since after picking it back up at the dealership. Not sure how they flooded it. Their assumption from the computer diagnosis was “leaky fuel injector.” Sounds awfully expensive. My diagnosis was to start it the way it is supposed to be started and drive it normally. Has worked fine ever since. Sorry guys. You blew that one. There was no problem to fix. Just learn how to start your own cars. Thanks for the pricey bill for a free airbag recall. Maybe let some of your old school mechanics do the diagnosis without the computer. Or just start the car without pumping the gas pedal like it is supposed to be started.
oil change and tire rotation; rear brakes redone - shorner
Had oil changed on Wednesday, I think, and scheduled the brake work for Thursday. Dealership was kind enough to deliver vehicle to my work site.
When I took the car out Friday morning, I was a bit unnerved to find a lug nut on the floor of my garage. I checked all the lug nuts on the vehicle, and they seemed to be fine. The service manager checked with the technician, who said a nut was missing when the car came in.
My guess is the nut was loose from the tire rotation two days earlier and came off sometime between the oil change and the brake job.
BMW has the worst service department we have ever... - JReichenberger
BMW has the worst service department we have ever experienced. We took our SUV BMW in for yearly service and it came back three days later in WORSE shape that when we brought it in! We have purchased three BMWs in the last 10 years but we will not be doing this again.
When I went to pick it up, they had gashed in the back of the car with some type of tool. And then we discovered, after we got home (one hour away, that they hadn't even changed the oil!!
The reasons I will not buy from Joe Self BMW - Rhonda Wills
I leased a BMW 328i from Joe Self about 8 years ago. I had a continuing problem with the seat belt extender - the seat belt snapped off the extender every time I got in the car and tried to buckle the driver's seat belt. I went back to the dealership time after time (all while the car was under warranty) and the service department told me that it was a design defect that BMW was aware of. The seat belt extender was replaced several times - it worked for a few weeks, then the seat belt began to snap off the extender. The last time I took the car in to be fixed, the service manager told me that it was as good as it was going to get and they would not repair the car again. When the lease expired, I turned the car in and explained that I was very disappointed in the service and response. The manager I talked to at that time was very cold. I next bought a Mini from a Kansas City dealer, and then a BMW X3i from the Kansas City dealership, solely because of my bad customer service experience at Joe Self. When I recently got notice that my BMW was due for yearly service, I called Joe Self BMW dealership since I live in Wichita and asked for an appointment for service. I have to assume that Joe Self BMW is reimbursed by BMW for annual maintenance and Joe Self is not doing the annual maintenance out of the goodness of its heart. I asked for a loaner car since that is one of the advertised "perks" of Joe Self. I was abruptly told that at the direction of Mr. Self, that the dealership would not provide loaner cars to those BMW owners who did not purchase the car from dealership. I love the cars, but the dealership leaves a lot to be desired and will certainly not get my business in the future. Cannot recommend this dealership to anyone.
Not only did the brakes pads they replaced and the strut... - meverson
Not only did the brakes pads they replaced and the strut they fixed start making noises after only a few months, when I got the car back both times something else had been broken on my car and oil and dirty rags were left on the carpet. They owe me a blinker switch!
I brought my 2012 mustang into Kline motors a while back... - terryans
I brought my 2012 mustang into Kline motors a while back and will never make this mistake again. When i called to make the appointment about a wind noise over the drivers visor which was covered under Factory Warranty. He asked if i bought the car from them which i did not. After hearing this he sounded very disinterested in talking to me. About a week later i was able to bring it in. He kept it all day. I never heard anything from him. So i called close to closing time and they had finished with my car. When i got there he told me it wasn't the windshield but in two weeks i could bring it back to have the body shop guy look at it. Two weeks later i take it back. He keeps it for two days and never once calls me. Finally on second day i call them. They were done with it. When i get there i was told that it was a turbulence noise that was actually coming from the driver side side view mirror. This problem was not fixable and He claimed if you put your head on the other side of the steering wheel while driving it was noisier. Tried that on the way home and that was the quietest i have ever heard this car. Do if you have a warranty repair don't take it to Kline motors. You will be wasting your time.
Check your bill closely - Repeater1
Wen into dealership for an oil change etc. Waited for the work to be done which took 30-45 minutes I would guess. Shortly they called me to the counter to say the work was completed. Total bill was $120 Only problem was I had a service contract so there should not have been a charge. Bill goes back out to the service manager to correct. When he came back with the revised bill he said he had hit the wrong button on the computer. Not sure I totally believe that. Have been dealing with Noller for almost 30 years and this is the first time I have ever had a problem with the bill.
Bernabe E. Rincon - Elias, Luis
Thank You Bernabe for the awesome customer satisfaction. I couldn’t ask for a better service customer representative. You make Lewis Ford Dealer worth coming to. Thanks again for the wonderful experience. 100%
Used this dealership for 11+ years, and they lost my... - AnotherOneBitestheDust
Used this dealership for 11+ years, and they lost my business. As soon as “Cassy” picked you the phone she was rude, I finally talked her into taking a message as service was “busy” at the time(we had been disconnected and I called back immediately. She asked my name, and got an attitude immediately. I spelled my name, not a common one and she said bye...I said would you like my number and who I was speaking with? “No I have a caller ID to see your number.” And I was hung up on. Not only did I not get a call back, which by her attitude toward me it was probably already a lost cause, but I’ve never been treated so rude by someone in the “service” field. Will find another dealer and make a drive instead.
On 1/14 I made an appointment for 8AM 1/18. They said the... - Kenny Lehman
On 1/14 I made an appointment for 8AM 1/18. They said the Ford computer system was down. At 2:45 they say it was still down. I find this hard to believe. I called and was told the service Dept would return my call. One hour later I called and they said come in Mon PM. I said I would be in at 8AM. I am not a happy person. Everyone says since I didn't buy it there they don't really care. 2011 Ford Edge. They wouldn"t even give me the number for Ford. I purchased other vehicles there so I have been a customer in the past. This is not a good way for me to be a customer in the future.