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Long McArthur Inc - Service Center

4.2

50 Lifetime Service Reviews

3450 S 9th Street, Salina, Kansas 67401

50 Reviews of Long McArthur Inc - Service Center

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June 25, 2019

""Service is NOT your Busisness.""

- jelder728

I have went back and forth about writhing this review out of respect for our long time family salesmen, Bill Weaverling. Growing up my family always worked with him buying over a dozen vehicles and always received outstanding customer service. Carrying on the tradition, I also began going to him and purchased a few as well, receiving the same show of respect from Bill. Unfortunately, Bill retired a couple years ago and I had to find a new sales representative to work with. I was partnered with a gentlemen by the name of Chris Herbst. Chris helped me find a used F-150 that seemed to fit my families needs. During our agreement of sale I was promised that a few minor issues with the vehicle would be fixed and that it would be delivered to my home over an hour away in Hays Kansas once the services were complete. The issues were annotated in my contract as broken driver side sun visor / replace and truck bed running boards not extending / repair or replace. When my vehicle was delivered two weeks later I noticed that the dealership had not completed the repairs to my running boards so I contacted the service department. I was told bring my vehicle back the following weekend and they would take care of me. Meanwhile, my truck began having mechanical issues so I took time off of work to bring it in sooner. The service department told me they would have to order parts for my drive shaft and running boards. Once again I was put in a loner vehicle for another week until they delivered my truck to me a second time. As soon as I got my truck back I took it for a drive and it was having the same mechanical issues causing it to jar the vehicle when stopping or starting to accelerate. I notified the service department again and was told they were unable to detect the issue, therefore could not fix it. Understandably, I lost confidence in the truck and the Salina Ks. Long MacArthur Ford Service Department. After the Service Department told me they couldn't fix it I went to find Chris who was out for the day so I was partnered with Darrin Smith to assist me in trading this "xxx" for something reliable. As soon as I met Darrin I felt like I was working with Bill Weaverling again. He immediately understood my concerns and began trying to find a truck that would be reliable. We found another used F-150 and began to talk numbers. Unfortunately, after several negotiations with Darren and a high level manager, I was told that I could not receive the same trade in value for the previously bought F-150, even though I had only driven it 200 miles and it had set in their shop for 3 of the 4 weeks I had it. I was shorted $3,500 in the price negotiation, yet I made the deal because I needed a vehicle I can count on being in the military and traveling a lot. Once again, Darren was awesome in working with me even though he probably didn't make anything on that sale. Today is the day that made me decide to write this review though. I took my new truck in for maintenance to have a internal door latch replaced last Saturday and was put in a loner vehicle again. I have no issues with loner vehicles, but I scheduled this visit weeks in advance because parts had to be ordered and was told it would only take an hour once I arrived. I was told they would not get to my truck until Monday, but that I would receive a complimentary wash, so I was understanding and took the loner. While signing for it I was told to make sure I fill the gas tank completely or I would be charged over $5 per gallon to refuel the vehicle. So I did just that, when I got the call from the Service Department that they were bringing my vehicle I went and fueled it up and waited for their arrival at my Unit. When the delivery driver arrived I immediately noticed my truck had not been washed so I checked to see if they showed the same curtesy in refueling my gas tank, but no my tank was down to 1/4 from almost full. Not only that but someone enjoyed some McDonalds and left their trash on my passenger floorboard. Moral of the story is the Salina Kansas Long MacArthur Service Department in not only incompetent, but they are unethical and untrustworthy. I was put through the ringer with my first truck until I opted to just trade it off, and then on my most recent visit forced to take a loner because of the service departments incompetence in scheduling and was held to a standard that they do not maintain themselves. Your slogan is "Service is our business"? Really??? Service is in the little things, like returning a vehicle better than you got it, or eating the bullet when you sell a customer a bad vehicle. Sincerely, John Elder

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No
Jul 12, 2019 -

Long McArthur Inc responded

Mr. Elder- I appreciate the time you took both in writing the letter and on the phone with me. It is clear that we could have done better in attending to the needs of your vehicle and in how it was returned to you. As promised, we have educated our drivers that deliver the vehicles back to customers. Your vehicle should have had a full tank and been clean. We are making every effort to not make anyone else feel the way that you did. Without your feedback, we don't know how we can do better. Thank You again for taking the time to help us improve. We hope to get a chance to earn your business again and "Wow" you with great service. Jon Maestas Service Manager Long McArthur Ford

February 25, 2019

"The worst experience"

- LincolnMKZ123

My car was in an accident around Selina, and it’s not able to drive so I have no choice but sent my car to this dealership. At beginning, they told me it’s gonna be two weeks, after two weeks they said it’s going to be next month. I waited a month and half, my insurance agent called me and said they have broken my rear window so pick up time will be delayed again. Another week later, my agent called me again and said they broke another part of my car again. I have to wait two months more for ordering a new part, otherwise they will fix the broken one and put it on. Finally, they put the broken part on my car, called me to pick up. I did a quick check when picking up my car: they did not take care of scratchs and small demages at all. I asked them to fix it but they said they need charge me extra money for that, or find somewhere else. I was really upset and disappointed with this dealership. I also asked them to fix my fuel cap, it was through warranty, I made two phone calls to make sure they fixed it, when I got there the fuel cap was still broken, they didn’t even remember my asking. Now I had my car back, after eight and half weeks repairing, there are many annoying vibrations m and noises on my car. I wouldn’t recommend this place to anyone. As a foreigner, I must say this is the worst experience that a ever known in America. I hope owner of this dealership will see this review, and make some changes.

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No
Employees Worked With
December 19, 2018

"Always awesome atmosphere "

- Duncan88

Ive been going there for years for my vehicles and service. Everyone there is always courteous and fun to talk with. Anytime i have an issue i can always call in and get serviced pretty quickly

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Yes
Employees Worked With
August 15, 2018

"Amazing service"

- Lynn2016

I call on Larry to make my service appointments, he always treats us like we are his only customer! Great attention to the details that are so important to us.

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Yes
Employees Worked With
May 16, 2018

"Excellent "

- jjmur2015

I went there to have a O2 Ford explore serviced that I had just bought they were very open and honest about the vehicle I decided to look at used vehicles Kyle was awesome no high-pressure he listen to me we found something that would work for what I do on my job and now I'm driving a reliable vehicle thanks to Kyle and long McArthur ford

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Yes
Employees Worked With
May 09, 2018

"Great service"

- anon

Have had vehicles serviced here for a number of years. Always positive interaction, timely, good communication. Travel for work so very important to be confident vehicle is in good order.

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Yes
Employees Worked With
May 06, 2018

"Awesome service!"

- Ford F250

Larry has given us nothing but great service. Always listens to our needs and makes sure our vehicles are taken care of. He's awesome!

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Yes
Employees Worked With
May 05, 2018

"Trustworthy and Friendly Service Writer"

- Binx

Larry Smith is one of the main reasons we come to Long McArthur for service. He is truthful, reliable, very friendly and so helpful. He is the only one we like deal with when coming there for service. We appreciate the way he is always going out of his way to take great care of us when are having service done.

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Yes
Employees Worked With
May 03, 2018

"Always fast and reliable"

- Jz209

I have never had trouble, as well as them being quick and notifying me if I have issues with my car, in which they give me options.

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Yes
Employees Worked With
May 03, 2018

"Great service writer"

- laa67401

Larry has been very helpful. He is very polite and always has the answers to any questions that we may have. I appreciate his hard work to take care of us.

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Yes
Employees Worked With
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