Long McArthur Inc - Service Center

Exceptional , Over the top, exceptional! Cannot say enough, the professional, attentiveness and the best customer service I have had at a Ford Dealership. Below zero temperatures and 1.5 h Cannot say enough, the professional, attentiveness and the best customer service I have had at a Ford Dealership. Below zero temperatures and 1.5 hours from home and Scott Sitton and his staff (sorry I don't remember the other names) were able to quickly diagnose and get me back on the road in less than 30 minutes. (Air Filter clogged with snow 2012-Lincoln MKX) When my wife decides that she needs an upgrade we will definitely be shopping your way. More

I want to give a huge shout-out to the service department at Long Mac. I can't say how much it means to go someplace where you feel like they care. From the people who were in the bay to the people at the se at Long Mac. I can't say how much it means to go someplace where you feel like they care. From the people who were in the bay to the people at the service counter. Even the lady who drove me back to work. These days you don't always find people who take pride in what they do so Kudos to you people!! You made my stressful life a little less stressful. I don't know all the names of the people, only one because he emailed my receipt. But every person I encountered was kind and helpful. I appreciate you all! Keep up the good work More

Outstanding service and very helpful very professional friendly staff and great mechanics rental department was very friendly. friendly staff and great mechanics rental department was very friendly. More

Darren Barnhart is top notch, cannot ask for better service. Dealership in general is a great business. We all understand parts are tough these days but it does seem like FORD could improve parts avail service. Dealership in general is a great business. We all understand parts are tough these days but it does seem like FORD could improve parts availability! I would like to add are local Ford dealerships in SW KS are embarrassing and impossible to work with they seem to not care about customers. Long McArthur Inc. Dealership should be the posterchild for all of Ford. Thanks guys and gals! More

Everyone at dealership is very personal and friendly from sales to service and body shop! Pickup and delivery manager is professional! sales to service and body shop! Pickup and delivery manager is professional! More

Fantastic service team, takes excellent care of me and my family. I genuinely wouldn't consider going elsewhere. family. I genuinely wouldn't consider going elsewhere. More

Just had my battery and electrical system tested. Found the problem with ease. All fixed Found the problem with ease. All fixed More

Everyone at the dealership is very friendly and helpful. I will always suggest Long McArthur. I will always suggest Long McArthur. More

Best sales and service I have ever received from a car dealership will defiantly be back dealership will defiantly be back More

Above and beyond service received from Darren Barnhart and his staff. Will be recommended highly! After taking my daughter's car to another Ford dealership, it came out in worse shape than when we left it and his staff. Will be recommended highly! After taking my daughter's car to another Ford dealership, it came out in worse shape than when we left it each time. When she literally broke down in Long McArthur dealership, they went out of their way to research the problem and fix the car. Not just due an incomplete and quick repair like the Oklahoma dealership. They not only fixed the car, but replaced parts that were damaged by the other dealership. My faith in ford has been renewed due to Darren B. We will be back! More