I have went back and forth about writhing this review out of respect for our long time family salesmen, Bill Weaverling. Growing up my family always worked with him buying over a dozen vehicles and always received outstanding customer service. Carrying on the tradition, I also began going to him and purchased a few as well, receiving the same show of respect from Bill. Unfortunately, Bill retired a couple years ago and I had to find a new sales representative to work with. I was partnered with a gentlemen by the name of Chris Herbst. Chris helped me find a used F-150 that seemed to fit my families needs.
During our agreement of sale I was promised that a few minor issues with the vehicle would be fixed and that it would be delivered to my home over an hour away in Hays Kansas once the services were complete. The issues were annotated in my contract as broken driver side sun visor / replace and truck bed running boards not extending / repair or replace. When my vehicle was delivered two weeks later I noticed that the dealership had not completed the repairs to my running boards so I contacted the service department. I was told bring my vehicle back the following weekend and they would take care of me. Meanwhile, my truck began having mechanical issues so I took time off of work to bring it in sooner. The service department told me they would have to order parts for my drive shaft and running boards. Once again I was put in a loner vehicle for another week until they delivered my truck to me a second time. As soon as I got my truck back I took it for a drive and it was having the same mechanical issues causing it to jar the vehicle when stopping or starting to accelerate. I notified the service department again and was told they were unable to detect the issue, therefore could not fix it. Understandably, I lost confidence in the truck and the Salina Ks. Long MacArthur Ford Service Department.
After the Service Department told me they couldn't fix it I went to find Chris who was out for the day so I was partnered with Darrin Smith to assist me in trading this "xxx" for something reliable. As soon as I met Darrin I felt like I was working with Bill Weaverling again. He immediately understood my concerns and began trying to find a truck that would be reliable. We found another used F-150 and began to talk numbers. Unfortunately, after several negotiations with Darren and a high level manager, I was told that I could not receive the same trade in value for the previously bought F-150, even though I had only driven it 200 miles and it had set in their shop for 3 of the 4 weeks I had it. I was shorted $3,500 in the price negotiation, yet I made the deal because I needed a vehicle I can count on being in the military and traveling a lot. Once again, Darren was awesome in working with me even though he probably didn't make anything on that sale.
Today is the day that made me decide to write this review though. I took my new truck in for maintenance to have a internal door latch replaced last Saturday and was put in a loner vehicle again. I have no issues with loner vehicles, but I scheduled this visit weeks in advance because parts had to be ordered and was told it would only take an hour once I arrived. I was told they would not get to my truck until Monday, but that I would receive a complimentary wash, so I was understanding and took the loner. While signing for it I was told to make sure I fill the gas tank completely or I would be charged over $5 per gallon to refuel the vehicle. So I did just that, when I got the call from the Service Department that they were bringing my vehicle I went and fueled it up and waited for their arrival at my Unit. When the delivery driver arrived I immediately noticed my truck had not been washed so I checked to see if they showed the same curtesy in refueling my gas tank, but no my tank was down to 1/4 from almost full. Not only that but someone enjoyed some McDonalds and left their trash on my passenger floorboard.
Moral of the story is the Salina Kansas Long MacArthur Service Department in not only incompetent, but they are unethical and untrustworthy. I was put through the ringer with my first truck until I opted to just trade it off, and then on my most recent visit forced to take a loner because of the service departments incompetence in scheduling and was held to a standard that they do not maintain themselves.
Your slogan is "Service is our business"? Really??? Service is in the little things, like returning a vehicle better than you got it, or eating the bullet when you sell a customer a bad vehicle.