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Long McArthur Inc - Service Center

Salina, KS

4.1
61 Reviews

61 Reviews of Long McArthur Inc - Service Center

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May 12, 2022

I want to give a HUGE THANK YOU to Long McArthur & to the great folks who took such good care of me & my vehicle while it was in their service department! Gayle, Front Receptionist, for always being so More

by Richelle Leiker
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Other Employees : Michelle Hawk, JD WIlliams, Michael Norwin
October 12, 2021

So the reason my wife leases Lincoln’s is for the “Lincoln” experience. Here is our last experience. On Monday I had our Lincoln’s oil changed. First thing we drive from Abilene which is no biggie. T More

by pnbpancakes
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
May 21, 2021

Customer service is somewhat to be desired. 3 weeks ago I was told a part for my vehicle would be ordered and would come in in the next couple of days. 3wks later and no update I call and it came in yesterda More

by Angel Delight
Customer Service
Friendliness
Overall Experience
Recommend Dealer
No
Employees Worked With
May 13, 2021

We have purchased vehicles from Long McArthur Ford in the past. Dan Penner was the sales person. We have purchased a car from Dan before. This was my first time as a widow to buy a car and Dan treated me More

by pinecone
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
February 12, 2021

Budget couldn’t take another hit, they called saying someone had a part, no need to order, & only costs me $48 AND my car was Spotless! Best Service Dept ever!!! More

by RitaG
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jonathan Williams, Nathan Paul Farmer
January 27, 2021

Tim is a great service advisor, taking the time to keep me informed and providing a quick service. I highly recommend using Tim as your advisor. More

by ZC
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
January 26, 2021

Jeff was easy to deal with and very helpful. I love my new car. I will do business with him again. Thanks again Jeff for all your help. More

by Haley
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
January 12, 2021

Exceptional service from both Darin Lee (SALES) and Scott Sitton (SERVICE). Both do a fabulous job. I highly recommend these two at Long McArthur in Salina. More

by Ssears
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
October 13, 2020

Always nice and easy to work with and keep me in the loop as the worked on my vehicle. They didn't charged me for the things that fixed them self. Was nice to only be changed for what was worked on More

by B2woodworking
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
June 10, 2020

4-22-20 my truck got a oil change. Was during the start of COVID so they were gracious enough to come get the vehicle and return it. Before returning I got a call that they found a large oil leak. Asked If More

by Very disappointed
Overall Experience
Recommend Dealer
No
Employees Worked With
Other Employees : Steven is the one that called me
Jun 11, 2020 -

Long McArthur Inc responded

Dear Very Disappointed- We are certain that if our technician diagnosed an oil leak that one is present. Not all oil leaks make it to the ground, but it will definitely be visible on mechanical components. If you would like to set up a time to bring your vehicle out, we will gladly put it on a lift and show you the oil leak at no charge. You are welcome to stay with your vehicle the entire time to ensure transparency. Please call me if you would like to bring it out. If nothing else, you will know for certain what concern may be present. Thank You, Jon Maestas Service Manager Long McArthur Ford Lincoln 785-823-2237

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