Buying experience good. Service....not so much - daisydukegal
I just took my 4 year old Acura purchased from this dealer in for 100,000 mile recommended service (total cost $2,200). I told them my headlights were not working properly on dim. They are so dim I would consider it a safety hazard driving at night. Since they are coming on, they told me there was nothing they can do to diagnose it. Prior to this I would have considered another Acura for my next car. Now, I would not, unless I purchased from another dealer than can service it.
Not sure how it could be worse - Rich F
My experience with Neil Huffman service started in late August or early September. My daughter's 2006 Acura TSX air conditioning was not working. I took the car in to have that repaired and had them also do an oil change and replace the engine coolant. As part of the service they also did a number of other checks and a tire rotation. The AC was repaired at a cost of approx. 1200.00, they replaced the AC clutch which they said was the cause of the AC failure When I picked up the car the AC was working and the car was driven home and left in the driveway as I needed to change the brakes and was unable to do so immediately due to a recent operation. After about a week and a half I started the brake job and found at least one lug nut on each wheel that was so over-torqued that I bent the factory supplied lug wrench getting the nuts off. I expect some over-torquing when having tire rotation done at a dealer or tire store but certainly not to that extent as this can result in broken studs as well as warped rotors. When I finished the brake job I took the car for a test drive to be sure that everything was functioning properly,, which was when I discovered that the AC was not working again. When I dropped the car back at Huffman I showed the Service Adviser the bent lug wrench and got no response. The AC system was "evacuated and recharged, Added dye and rechecked to confirm no leaks found at this time" another 121.00. Within another week the AC was again not working but as it was heading into cooler weather and my daughter needed to drive back to school I did nothing at that time. Last night 12/10/18 I received a call from my daughter saying that the car had made a strange noise and something fell out under the engine compartment. I asked her to send me a picture of what had fallen off and it turns out to be the new AC clutch. So in summary, after spending over 1600.00 (AC plus other services) I was left with a vehicle that needed all four rotors replaced due to over-torquing of the lug nuts and an AC system that not only still does not work but has the newly installed parts falling off.