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Worst vehicle delivery. From a dealership that guarantees... - Jason wase
Worst vehicle delivery. From a dealership that guarantees a customer centric experience they left me in the silence for weeks. BMW M5 delivered dirty, pitted front end, destroyed front wheels, pitted windshield with a CHIP. I literally feel like I bought a wholesale car. The is from an M Certified dealership. Such poor performance from management up thru the owner. STAY AWAY FYI my salesman Nathan Lankford had the best communication and worked hard for my deal.
Good team service in trading my leased BMW. Very... - Wbrown2525
Good team service in trading my leased BMW. Very professional from all levels of people that I interacted with. Fast process of the transfer being finalized
Let me preface my comments by stating that I understand... - MBGLE
Let me preface my comments by stating that I understand how busy the aftermarket auto business is at this time, 5/21. However, my experience with poor customer service began shortly after I agreed to pay full asking price for the vehicle + a non- advertised $489 paint treatment application. This is not the first time I have purchased a car and not the first time I have bought a car online. However, it took three days just to get the paperwork completed and then 8 more days to receive the car. During that time, I heard a lot of excuses, did not receive return phone calls after I was assured by two managers that they would get back to me. I was even told that the vehicle was on the way when it had not even been loaded onto the transport. According to the transport company, they picked up the vehicle a day later than I was told. As well, the vehicle was promised on a Wednesday night or Thursday and did not arrive until late Friday night. For a Mercedes dealership and Mercedes purchase, one would expect a little better service especially when paying a premium for a vehicle. I would not ever recommend doing business with Bowling Green Mercedes-Benz.
Quick and easy deal with Aimee Dial and her manager Joe... - ///M3
Quick and easy deal with Aimee Dial and her manager Joe Langston. The BMW X3 m40i was in great shape. I would be glad to work with them again for a future purchase.
After calling and talking to the sales mgr, I drove 2... - kw
After calling and talking to the sales mgr, I drove 2 hrs. to buy a used GMC. The vehicle was dirty with bug splatters all over it and 2,000 more miles than advertised.I did not see the sales mgr. he sent someone else to talk to us.They did not want to sell the GMC because their price was about $4,000 more than another one with more features. They would not listen to any offers that I wanted to make. They can keep all the vehicles as far as I am conserned.They were very rude to us so we left.