5 Kentucky BMW Dealers
We had a pleasant experience with Adrianna Qehaja. - shadygrady
We had a pleasant experience with Adrianna Qehaja. She was very pleasant to work with, very knowledgeable, and very helpful in closing the sale. She was also helpful in explaining the mechanics of the car. We would recommend her highly.
Johnny, Xavian and Christina Hilary made the purchase - walter
Johnny, Xavian and Christina Hilary made the purchase painless. They were spectacular to work with on the sale. I believe this is our 7th BMW and the sales team, along with Lance in service, is an important reason why we keep coming back.
Matt in the. - Bruno
Matt in the. service department was very surly and unhelpful. I stopped in to ask for help in how to proceed with a small crack in my windshield. Matt didn’t want to be bothered. His response was short, curt and offensive. In addition to the dealership not handling this issue he had no direction or recommendations on next steps. Very poor customer service. All other encounters with Louisville BMW have been great. This one was poor.
SETTING STANDARDS OF EXCELLENCE FOR SERVICE! - kevin_taylor6222
SETTING STANDARDS OF EXCELLENCE FOR SERVICE! Both times that I have messages for My BMW to have work needed the response was excellent. no checking with owner to see if we were worth messing with but how can They help?Living 90 miles from dealership to arrive with newer clean loaner to replace my car for time needed to attend to my BMW needs is flawless and completely reliable. Try to find that with other car dealerships, had other new cars that cost as much and more to be made to feel like there is nothing wrong with the car or we cant duplicate the problem to be sent home waiting for it to have the same problem again. Totally satisfied with Ann in response to recent maintainence work. Love the deal and Will not hesitate to send others to see Aimee Dial to purchase a vehicle. Thanks for the relationship I have with Bluegrass BMW.
These guys really went the extra mile to make sure the... - IGYAYLDT1
These guys really went the extra mile to make sure the used Honda Pilot I bought was in top shape before they sold it to me. They replaced the timing belt, water pump, windshield washer nozzle and turned the rotors to eliminate a shimmy that I couldn't detect when I test drove the vehicle. This vehicle runs like a new one with 171,000 miles on it. It was squeaky clean inside and out and for me a great vehicle at a reasonable price.