The perfect no pressure car buying experience. - Keith and Andrea
These guys are professionals. We went to the certified pre-owned and the new car dealerships. Both were excellent. They answered all our questions about sales, service, warranty,
etc. As a team, they smoothed out every aspect of the car buying experience. Wesley, Miles, Lawson and Steve took their time and made sure the BMW we purchased had the features we needed and the options we wanted.
They sell junk cars - Wildwilly
They sold me a Ford Escape and I have not drove it 500 miles and now it’s in the shop, I’m haveing to put a front axel in it
They don't keep their website up to date. - T.Smith
They don't keep their website up to date. I found a car listed on their website. I made an offer on the car (using their offer button) and received this reply from the salesman "The car has been sold. Please look on our web page at our inventory." I WAS LOOKING AT THEIR WEB PAGE INVENTORY!!!
Do they leave sold cars for sale on their website to draw in customers but then try to switch to other cars? Very frustrating. Not the kind of business I want to buy from.
Poor Experience - Ravas
I bought a 2017 BMW X5 from Don Jacobs. I had two issues in addition to the length of time held in the showroom sitting at the desk while salesman left to talk to managers. First issue is I wanted a hitch to put the my bike rack on the back, The salesman left to get the price which took quite some time and came back with a quote of $1100 which while high was acceptable. When I contacted the service department to get installed the price was increased to $2300 - over double! The other issue which I can take some responsiblity for is I told the salesman that I wanted a few options such as active cruise control he said it was included in one of the packages that was included. Itwas not.
Overall very disappointed in the experience. I was bought several BMW's, Lexus, and MB in my 60 years and this was by far the lowest rated dealership. Buyer beware.