When Susie and I drove over from southern Indiana to BMW of Louisville at the end of July, we didn't expect to drive home in a new 2018 X3. But we did. Yes, it was time to get a new vehicle, for sure. Our 2005 X3, though she was approaching old age with 258,000+ miles, had never in all those miles left us stranded at the side of the highway. Other than an occasional cough or shiver, she soldiered on. Even so, we felt it was time to replace her. She was our 5th BMW, all of which had been purchased from Bill DeFouw BMW of Lafayette IN or Dreier & Reinbold of Indy. Both of those dealerships had treated us well indeed and we would have readily bought another car from either of them. But they were 160-200 miles away. And so we chose to explore Louisville BMW, a mere 50 or 60 miles. I'm glad we did. An email to BMW of Louisville got us a phone call back from one Lawson McSwain, a polite, friendly but businesslike pro. He promised to help us find the right model and do what he could to help us get the best price possible. That's what he did. He showed us the new X3's available, took us on a test drive in one of them. As well, patient, he persuaded us to also test drive an X2 to find out whether a slightly smaller member of the X-Series might suit us just as well as an X3. Let me say that we were under no pressure or hurry to acquire our new vehicle, but it dawned on us while talking with Lawson, who never pressed us (or, at most, very gently), that maybe this was the time we should go ahead and plunge. After a business-like chat with manager Zack Bell and with the immense, patient help of the business office lady, Aldina, we were, by late afternoon, on our way in our new, dark olive metallic X3. It was, on the whole a great experience getting to know Lawson and the others at BMW of Louisville. We may well go back again for another new X3 in, say, just another 13 years.