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I highly recommend Mr Jerry Amoroso. He is very... - Summekia
I highly recommend Mr Jerry Amoroso. He is very professional, honest and straightforward. He is very pleasant and patient. He sold me a certified Acura MDX with the technology package that I fell in love with!! It drive so amazing and I fell in love with the interior as well as the exterior. It was the exact color I wanted. Thank you so much for your patience with me, I really do appreciate it!!
Bold Face Liars - elcamin
We had a problem with the power seat on our Acura MDX which was out of Warranty. The problem developed on a Thursday afternoon on our way to New Orleans. We immediately called to make an appointment. The earliest they could look at the car was Monday, so we made an appointment for 8 AM when they opened. It took them about 2 hours to determine that we needed a new seat frame at a cost of over $2000 and 2 1/2 hours labor at $150/hr to install the seat. Since we were on vacation, we had little choice other than to have them order a new seat. We arrived on Thursday at 8AM and checked in to have the seat installed. At about 8:30 the service advisor came and said it would be about noon before they would have it finished. When I asked about the 2 1/2 hour estimate she said it was an estimate of the cost not the time it would take and there were lots of wires that had to be installed correctly. (1st big lie, the wires should not take more than 10 or 15 minutes). She insisted we take advantage of their driver to drop us someplace. We accepted the offer and 40 minutes later we were returned to where we were staying. I started calling at about 1:30 to determine the status of the car. After leaving several phone messages that were not returned, I finally got someone, Hannah, in the VW dealership across the parking lot to find someone to answer the Service Dept. phone. I was told they were still working on it, and could they offer us a loaner car. 40 minutes later their driver picked us up, an at about 4:00 we arrived at the dealer to pick up the loaner. The service advisor told us it was harder than they had anticipated and the tech had never done it before and was consulting with Tech Support to do it right. (Another lie, as we would find out later). Leave with the loaner car and arrive at our destination 40 minutes later. Start calling about 11AM to find out the status. Only answering machines. At about 11:30 we decide to drive to the dealership. Arrive about 40 minutes later. The car is still not ready. After a heated discussion with my wife in tears, we got to talk to the Quality representative. We then learn that they didn't start work on the car until 4 PM yesterday, but it was still not ready, but when they were finished, they would deliver the car to us. First good thing in 8 days! Back to the place we were staying. Another 40 minutes. Called at 2:30 to find out status. Still not ready, but would be ready soon. Unacceptable as we had plans for the evening and would be using their loaner car. Agreed we would pick up the car Sat AM. Arrived at the dealer at 7:45AM Saturday. Finally got out of the dealership at 8:35 and arrive back at where we were staying 9:15. They did wash the car!!
Much of the angst and ill will could have been avoided if they had just told us when we arrived on Thursday morning that the tech that was to do the job got tied up on another job, and offered us a loaner car then, instead of multiple lies. We understand stuff happens. It would have saved us much angst and over 5 hours of time back and forth, if they had been truthful.
AWESOME place to purchase & service your vehicle. - Mark Thomas
Professional & personal staff. Service is great!!!!!!!!! It is always a pleasure to do business with Orr. They go out of their way to make it easy & quick.