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Excellent service. Very good staff. Craig did an... - gbrlwatkins
Excellent service. Very good staff. Craig did an excellent job of explaining things in great detail and made the process of purchasing the car very easy.
Top Reviewed Specialists At This Dealership
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I brought my son’s car in for him for the airbag recall... - Fourboysmom
I brought my son’s car in for him for the airbag recall and since the windshield wipers needed to be replaced, I paid for new wipers but didn’t pay for installation because it was expensive. I also asked if they could run a code to see why the tire light was in and they said it would be over a hundred dollars so I said never mind. I was happy about the wait time which was about as long as they told me it would take. The car now seems worse off than before I brought it in. I did call to tell the service department that a few things “coincidentally” don’t work like they did before and they said that there is nothing they did to make those other things go wrong. I really think that the trunk was left open and I drove it home in the rain not realizing this. I will say that the ladies at the checkout were very nice and couldn’t believe that they charged so much to install windshield wipers. As a matter of fact, they must’ve said something to a gentleman who came out as I was leaving and told me that he would put the wipers on for free. My son’s car check engine light is now on, the sunroof works intermittently. The check tire light mysteriously went out. Cannot tell your how frustrating it is.
The Last Audi Place I Would Take My Vehicle To. - May
Audi is a luxury and foreign branded vehicle. You obviously are going to have high expectations towards the facility, and thats exactly how I envisioned everything here. Unfortunately, whenever I had gotten there, I was not taken seriously due to my young age and race. A customer is a customer no matter the ethnicity, age, or profession. As far as I am concerned, they all work for everyone who brings their car in for service. I was not pleased at all. When purchasing my vehicle here, I was put through so much chaos. My sales rep did not know anything about the car I purchased. I knew more than he did. When going to put down a down payment, the finance office was incredibly stuck up and rude. Quite possibly the rudest old lady I have ever met in the dealership industry. They had messed up so many things on my information, packages I chose, and the pricing. I am not sure if it is one big scam, but this audi location is far from genuine and incredibly far from professional every single time I had came. I have had my Audi for over a year now, but I do not have any service history for my vehicle in Baton Rouge Audi. Even though I purchased the vehicle from this location, my service history only shows the first service done a few months after I had gotten my vehicle in LAFAYETTE. To top things off, I had noticed if you do not have a service package for basic oil changes and tire rotations and things along those lines, they will make you wait close to 2-4 hours for your vehicle regardless if you have an appointment or not , so that mechanics and technicians can get their "fair" pay. In all honesty, I had tried to be cordial, but I am starting to reach my limits with this place. My significant other gets his services done for "free" due to his previous packages purchases. I noticed the employees were entirely way faster every single time he had a service needed to be done. I do not think this location takes anything seriously unless you are completely, completely wealthy. There were maybe 2 people that were respectful and polite every time I visited. It's so sad how the majority of the people in this Audi location are far from down to Earth and only care about money. So sad to see the majority of the people that work here come off as fake and rude. The world needs more help, especially Audi Baton Rouge.