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Leticia took care of my problem with Randy She took care... - debbierudasill54
Leticia took care of my problem with Randy
She took care of the appt and talked to Randy and the mechanic and brought my van there and back to me
Martha is a great service advisor. Used her the last 3... - _alex
Martha is a great service advisor. Used her the last 3 times for my services and I’m in and out quick! 100% Highly recommend!
Good Communication - Leo1967
Tara did everything she promised in a timely manner. Communication was frequent and good. Warranty repair done perfectly. Car was washed and vacuumed for me. Car was ready and parked up front for me when I arrived.
Fantastic dealership! I have purchased 4 new vehicles and... - idcowan66
Fantastic dealership! I have purchased 4 new vehicles and one used vehicle from Courtsey in the past 10 years. Salesman Angelo Frazier is top notch! I would highly recommend anyone wanting to purchase a vehicle to contact Angelo. He is honest, professional and informed and he does not employ the high pressure sales tactic. The service department is fantastic as well. I've never had an issue with any kind of service or repair work not done correctly or on time! Darryl Williams makes sure that all the details are taken care of so I don't have to give it a second thought. The dealership physical plant is new, clean and the people are very friendly. They tend to have a large inventory and if they do not have exactly what you are looking for, they are willing to find it for you.
top reasons to buy from service chevrolet - dirtroad
ADP (additional dealer profit) is hidden in the service department.
when you read the name on the sign, it will be the last time you see SERVICE
until you leave the lot.
"our service department makes Aluminum siding sales men look honest"
remember when you father told you,
"if you have to tell someone you are honest, you aren't
well their name starts with, 'Service' and what your father told you still applies
Mr. Babineaux (the Service Manager), this is Mr. Stelly (the Operations Manger)
Mr. Stelly, Mr. Babineaux doesn't think you are his boss.
Of course he also thinks that vehicles come to the holding area an break themselves.
if it wasn't broken when you dropped it off
and it wasn't broken when we inspected it
just leave it overnight and we can fix that stuff that wasn't broken
we will put it in the shop and break it for you.
yes I rated price at 5 stars,
they did not charge me a thing to break
the parts that were working when we brought it in.
where else can you buy the extended service plan
get free oil changes
and spend $4,000+ to replace the shocks that were working
when you dropped it off
Heather in service was awesome! We brought our Cadillac... - johnny_trosclair
Heather in service was awesome! We brought our Cadillac in at 8:30 AM and repairs were completed by 12:30. Loaner vehicle was waiting on us when we got there. Thank you Trapp Cadillac Chevrolet
Monica was amazing. She answered all our questions, she... - Addisoncandice7
Monica was amazing. She answered all our questions, she was supper nice. She was knowledgeable with everything, the store was beautiful,we will tell everyone we know abt y'all.
Sent me out of routine service with lugs unscrewed twice.... - Ronaldjfrench
Sent me out of routine service with lugs unscrewed twice. Resulting in wheel coming off Criminal negligence and General manager has not responded. He has refused to offer apology or replacement for this car which we can no longer drive
This dealership is unethical and lacks professionalism on... - suttonkj
This dealership is unethical and lacks professionalism on all levels. Went into dealership on a Saturday and test drove used SUV, was told price for SUV was higher than was listed on website, told sales person that's impossible. After a rude experience and being told the demand for cars now out matches supply so they do not have to deal (yes, that is what I was told), I left. On following Monday, website showed same SUV $500 lower than previously listed. I called and asked for a different sales person and was given different sales person, we made a deal over the phone. I arrived later in afternoon, met salesperson who never introduced himself. I asked if they had 2 keys for SUV and was told "cars don't come with two keys" which is 100% false. I then asked if the spare that was in the cargo area could be put back into place, and was told "yes". I then went to "main" building and waited for 1.5 hours before anyone came to even check if I was still alive and give me an update. After signing paperwork, sales person came back and I asked about spare and was told, "you will need to make an appointment to have that done....xxx in 2 hours no one could manage to try to put back into place? Rudy in finance seemed to have some level of business sense, he stated since I was dissatisfied he would have the GM contact me the next day. Upon not getting a response I contacted Rudy by email, who stated would contact me. When I was contacted (not by the GM of dealership), I explained my displeasure, and was told salesperson was having a bad personal situation with his wife dealing with cancer.....with all due respect, if he was not capable of performing his job, perhaps he should take some time off under FMLA. I was promised I would be given a call back because I wanted to purchase a 2nd key through the dealerships 3rd party vendor, after not getting a call, I attempted to contact dealership and they have refused to take my calls. I later found out that the spare tire carrier was damaged and I suspect more than one of the individuals I dealt with were aware of this fact. I would advise anyone looking for a new or used car/truck/SUV stay as far away from this dealership as possible. Please learn from my mistake and read the reviews of this dealership.
8/20/20 Update- I was able to work with Andrea Arnold, who along with her team worked very hard to make this right with me. It was pleasant to know there was some level of dedication to making the experience better. Thank you to Andrea, Ethan, and Scott for helping!
not that good. - chris campbell
every one is available to talk before purchase, since they overcharge me on purchase and now they are always busy and cant get in touch with anyone.
Addition of fees - leftyloosy
I contacted Courtesy Cadillac Chevrolet.
The price of 50K was excellent for a 2015 CT Vsport.
They then added in a $500 for paint sealer , etching an other BOGUS JUNK ,not in the $50 k quote.
I was not o.k. with it but hey , $ 50,500 a good price still.
The kicker was the $ 680 Dealer/Doc fees.
Per Louisianna State statute only $100 can be charged.
When I asked the question WHY.
I was corrected that statue was modified to $200.
So no answer , but they knew of the change to $200.
I was then offered 50 K out the door price.
So insult my intelligence and try to buy me off.
brings up the saying " put it where the sun doesn't shine"
Exceptional service - sjames
I purchased a preowned certified Cadillac SRX with low mileage. The sales team and finance options allowed us to purchase the vehicle of choice at a price we could afford. The General Manager made us feel like Family from the time that we entered the dealership. I would recommend them to anyone.
Your Team is just great. - cynthia bogda
Dear Mr. Ettleson,
I am writing this letter regarding the new Cadillac I purchased on Friday January 30, 2015.
Our sales men has been Mr. Ray "Charles Gandurski for more then 20 years. My husband and I have owned a Cadillac since 1971.
Ray is a great guy to do business with. We purchased the 2015 SRX. We had the SRX 2004, 2008, 2011, and now the 2015.
Your cooperation in this matter is greatly appreciated.
Thanking you in advance.
PHENOMENAL - jeffandlinda
My husband and I were extremely pleased with the service we received at Orr, but especially with Joey Fefel. He was honest and worked very hard to meet our wants and needs and continues to do so if we have any issues or questions at all. He is always available by phone or text and never too busy to help. We have already referred our friends and will definitely call him when we need our next vehicle. We actually purchased two vehicles - Cadillac Escalade and Jeep, but only one space below.
I had the worst customer service experience one can... - chiggins1066
I had the worst customer service experience one can imagine at Schoeffler. I had an oil leak problem (a very serious one that could have caused the engine to seize or a cabin fire NHTSA bulletin #470201(5/94)) in my Seville which the service department missed when the car was under warranty (an independent mechanic later found it). Then when I brought it back and asked if it could be fixed, the service department refused, insisting there was no oil leak. I escalated the problem to Mr. Schoeffler himself, but he laughed at me, was arrogant, and completely dismissive -even in front of potential customers in the showroom. I found out later that the leak is a known issue that is VERY expensive to fix, and few mechanics can even do it. Schoeffler repeatedly lied to me, saying things like "all oil leaks will show up under the car" -not true, 2 GM mechanics told me the oil runs the frame rail. The service manager was even nastier than Schoeffler.
Do yourself a favor and stay away from this dealership. As a matter of fact, stay away from Cadillac altogether.