Recall - MARYROMERO61
They ordered parts and did recall work.Made new keys which don’t work to unlock not happy about that. Said I’d have to pay to change the door locks because of new keys.
Top Reviewed Specialists At This Dealership
Good job - Stacy Babin
I would like thank Randy Bourg and Doug for their help with my new Silevrado.
They were very professional and gave me a great deal.
Exceptional service - sjames
I purchased a preowned certified Cadillac SRX with low mileage. The sales team and finance options allowed us to purchase the vehicle of choice at a price we could afford. The General Manager made us feel like Family from the time that we entered the dealership. I would recommend them to anyone.
Car not as advertised - CTS-V car
High end CTS-V advertised with 1,500 miles and "like New Condition". Dealt with local salesman and Used Car manager Seth Lorio. After several calls and discussions, car mileage was changed to 2,300,but sales manager had looked the car over and said it was prefect with no paint problems, dents, scratchs etc.
Paid full asking price and had vehicle shipped to local detail salon for application of paint protectant and protective film for the front of the car. Owner of the detail shop showed me multiple abrasions in the paint caused by high speed buffing( not professionally done), scratches and paint swirls.
Used Car manager at dealership was not helpful in rectifying the situation. Paid $600 to have car brought to "like new condition". Appeared that this manager was not the best at representing the Cadillac brand, and the expectations that a discription has on buying/selling.
Brake Job All 4 - Russell M
Turned Rotors, replaced brake fluids, Installed New pads all the way around and did full inspection. Out it practically no time. Drinks and snacks whole you wait- free phone chargers- the works!
not that good. - chris campbell
every one is available to talk before purchase, since they overcharge me on purchase and now they are always busy and cant get in touch with anyone.
Addition of fees - leftyloosy
I contacted Courtesy Cadillac Chevrolet.
The price of 50K was excellent for a 2015 CT Vsport.
They then added in a $500 for paint sealer , etching an other BOGUS JUNK ,not in the $50 k quote.
I was not o.k. with it but hey , $ 50,500 a good price still.
The kicker was the $ 680 Dealer/Doc fees.
Per Louisianna State statute only $100 can be charged.
When I asked the question WHY.
I was corrected that statue was modified to $200.
So no answer , but they knew of the change to $200.
I was then offered 50 K out the door price.
So insult my intelligence and try to buy me off.
brings up the saying " put it where the sun doesn't shine"
Your Team is just great. - cynthia bogda
Dear Mr. Ettleson,
I am writing this letter regarding the new Cadillac I purchased on Friday January 30, 2015.
Our sales men has been Mr. Ray "Charles Gandurski for more then 20 years. My husband and I have owned a Cadillac since 1971.
Ray is a great guy to do business with. We purchased the 2015 SRX. We had the SRX 2004, 2008, 2011, and now the 2015.
Your cooperation in this matter is greatly appreciated.
Thanking you in advance.
PHENOMENAL - jeffandlinda
My husband and I were extremely pleased with the service we received at Orr, but especially with Joey Fefel. He was honest and worked very hard to meet our wants and needs and continues to do so if we have any issues or questions at all. He is always available by phone or text and never too busy to help. We have already referred our friends and will definitely call him when we need our next vehicle. We actually purchased two vehicles - Cadillac Escalade and Jeep, but only one space below.
I had the worst customer service experience one can... - chiggins1066
I had the worst customer service experience one can imagine at Schoeffler. I had an oil leak problem (a very serious one that could have caused the engine to seize or a cabin fire NHTSA bulletin #470201(5/94)) in my Seville which the service department missed when the car was under warranty (an independent mechanic later found it). Then when I brought it back and asked if it could be fixed, the service department refused, insisting there was no oil leak. I escalated the problem to Mr. Schoeffler himself, but he laughed at me, was arrogant, and completely dismissive -even in front of potential customers in the showroom. I found out later that the leak is a known issue that is VERY expensive to fix, and few mechanics can even do it. Schoeffler repeatedly lied to me, saying things like "all oil leaks will show up under the car" -not true, 2 GM mechanics told me the oil runs the frame rail. The service manager was even nastier than Schoeffler.
Do yourself a favor and stay away from this dealership. As a matter of fact, stay away from Cadillac altogether.
Great buying experience - cuzzyn
Was treated like a customer should who is trying to buy a new vehicle. Had a terrible experience at another dealership and almost gave up looking. So glad I went try Service Chevrolet
Happy - Dwilliams4262
I liked to car buying process at this dealership . I didn't have to sit and wait all day to purchase my car. I would tell all my friends and family about this dealership.