Very helpful and understanding - Carol Fay
My car broke down unexpectedly yesterday and was left without a car - it wasn't driveable and I didn't have the money needed to get it fixed. I spoke with Kelsey Keith that night about possibly looking at cars this morning and she set me up an appointment with Chris Hart. Chris already picked out some cars for me and had things in mind prior to my arrival. When I arrived he showed me a car and I test drove it and loved it! I had to be to work in just a few hours and between Kelsey, Chris, and Kristen Keith, they had me in and out in no time and I was able to leave with a 2018 Ford Escape! Everyone was so helpful and understanding and definitely willing to work with me on finding not only the best vehicle, but the best price as well! If you're looking to lease or buy a new vehicle I highly recommend getting in touch with Chris Hart at Darling's Ford VW Audi!
Great service and no pressure - Jan
Dan Dunham and the rest of the team at Morong were great to work with. I knew I wanted an Audi A3, white with black interior. They didn't have one on the lot, but Dan immediately found one at another location and gave me a price. Couple of weeks went by as I checked out other dealerships. Dan kept in touch with me and also answered my emails very quickly. He has a very easy style, and definitely know his business. I decided on the car at Morong's and within a day, they picked up my car from another state, switched the tires to studded snows, dealt with my trade-in and I was ready to go!
Top Reviewed Specialists At This Dealership
Customer-centered, responsive, fair prices - Toddfan
After being in touch with several other dealerships and finding ourselves frustrated by having to wait for a response, we called Thompson's, which is about an hour and a half from our home. Their internet salesperson answered the phone and was very helpful, being back in touch immediately, with an email detailing pricing on the car we inquired about. He followed up in a day, letting us know he had a car on the lot, so we went there for a test drive and ended up buying the car, feeling as if this was the best deal we would get on a car that had been difficult to find. He allowed us to take our time on the test drive and answered all our questions, yet we didn't feel pressured in any way. In addition, we really liked the way we didn't have to go through the gauntlet of offers on extras we weren't interested in. He also made a follow-up call to see how we liked the car. All in all, excellent customer service. We highly recommend this salesperson and dealership!