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Originally, we had a great used car buying experience w/... - FordFiesta
Originally, we had a great used car buying experience w/ Wiscasset Ford in Wiscasset, Maine for my 16 y/o daughters first car in July 2020. However, six months after purchase, in March of 2021 the transmission needed to be replaced. This problem was addressed by Ford in a recall of the vehicle's transmission that we were unaware of when we purchased the used vehicle. Ironically, Wiscasset Ford also serviced this particular vehicle with the previous owner since 2014. Why wasn't this recall or the others completed before it was sold to us despite Wiscasset Ford having serviced the vehicle? When I called to request that they honor the recall, they refused and claimed that the vehicle was in good working order when it was sold, yet none of the recalls (there are two others for battery junction box and door latch) had been completed. I am very upset with this company that sold us a car that they serviced, knew about the recalls and neglected to complete the necessary updates before they expired. We thought that buying a Ford from a Ford dealer would provide us some security from issues like this.
Ripley and Fletcher Ford was a great choice for me. Jake... - Dnnbrog
Ripley and Fletcher Ford was a great choice for me. Jake was friendly and knowledgeable. No pressure and always had the answers. Finance department got the best rate possible for me. Not very long after I arrived i was driving my 2020 F350 stx home happy knowing I pick the right dealership.
The service Department here has got to be one of the... - Grey Ghost
The service Department here has got to be one of the worst in the state of Maine. Dropped off a 2017 F250 Super Duty to get diagnostics on the transmission malfunctioning. After 2 weeks they still could not determine anything and did not want to put forth any more effort to find a solution, even though truck was still under warranty. Took truck to a local mechanic in Rangeley, who told me the transmission needs to be replaced. I will be taking the truck to Skowhegan Ford to get issue resolved.
Great success in finding specifications I was looking for... - Lila.geis
Great success in finding specifications I was looking for in new vehicle
Also good attention to having paperwork READY for signature when came back to pick up new vehicle—they had to go out of state to find and deliver.
Purchased previous vehicles at this dealership —all with good sales and Service departments experience