Truly amazing experience ! - Jeffl
From beginning to the end I was truly treated as if I was a member of the family. There was no hint of pressure and all my questions were answered with respect and dignity. If you are looking for a relaxed car buying experience you can do no better than to stop by Ripley and Fletcher !
Enjoyable - Dude
A great sales staff !! Dave was a big help !! They all were happy to have there and stayed late to make the sale happen. Great job wiscasset ford!! Thank you again
Big Communication Issues - transitconnect
Had an appt. a few months ago to have a recall part replaced as per the manufacture. (Initially, the Service Dept. didn't want to do this and told me that it wasn't needed. I called back again after going home and re-reading the notice that Ford had sent me advising that this be done) Arrived at the correct time and date that I was given the appt. for and I was told that I wasn't on the schedule. I was questioned as to whom I spoke with, and what their name was, but since it was several weeks after I made the appt. I had forgotten the name.(Made me feel like I was being interrogated) A new appt was made for a Monday morning two weeks from then. Again I arrived on time in the afternoon, and they were searching for paperwork for my vehicle. Then I was told that the part wasn't delivered the day before (deliveries on Sunday ?) and I was one of five people whose parts didn't come in.(Made to feel like hey, I wasn't the only one inconvenienced. I did ask why I wasn't called earlier in the day and notified that they would have to cancel, but I didn't get a direct answer). Another appt was sched., and this time the part was replaced without any issues. A week or so later, I received a phone call telling me that the wrong part was put in (the manufacture sent them the wrong part I was told) and I would have to bring my vehicle back in once again. I was given an 8am appointment, and I was told "we gave you an early appt., so that we can get you in and out early in the day and then you can be on your way !" Drove there on snowy roads and arrived at 0745 and I left my van. It was supposed to be an hour and a half job. I was called at TWO P.M. !!! Their shuttle driver did pick me up in my vehicle, and I was told that 'they had several emergencies." I asked two different people why I wasn't at least called and notified that it would be later in the day and the several emergency story was repeated. Although they are very nice there, I am just not feeling the love. When and if I purchase another Ford product, I will definitely shop around for a dealership that has a good reputation for its service dept.
Service after the sale - Mdawes
I was happy with my buying experience but that's as far as it went. I bought a 2015 Ford explorer that an interior issue that needed to fixed after 2 visits and several phone calls my issue has still not been resolved as promised, they don't even have the decency to return phone calls. I would not recommend this dealer.
Faulty brakes - William H Pladson
I seldom write reviews but the Quirk Ford at Belfast Maine was so outrageous that I’m compelled to share it with the world.
In November 2014 we bought a Ford C-Max Energi, a wonderful car, by the way. One year and 16,000 miles later the car failed the annual inspection with defective brakes. The rotors were deeply corroded and pitted. We took it to Quick Ford service and they bald-faced told us that it was ordinary wear and tear. Nonsense.
We took it to our neighborhood mechanic. He inspected the brakes and was aghast. He called another Ford dealer in Bangor Maine and described what he saw. We were told to deliver the car to them right away, which we did. Darling’s Bangor Ford replaced all four brakes with pads and rotors using the Ford warranty totally free of charge.
Little Deer Isle, Maine