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Rose Cochran is GREAT Service Writer, polite and... - Leo
Rose Cochran is GREAT Service Writer, polite and courtesy. I bought a used Buick in 2019 we had problem with the vehicle. Rose took care of it under warranty in 1 day. I need a service done recently and some other work. Rose 's crew got on it and took care of everything in a few days. Great Job. Rose has kept me informed on all stages of the repairs. Just recently I needed a small repair completed. I called Her, she told me to bring it in. The mechanic was waiting when I pulled in. Problem Fixed. Hats Off to Rose and her team.
Top Reviewed Service Specialists At This Dealership
I made a reservation a week in advance and tried to go,... - sean
I made a reservation a week in advance and tried to go, but the reservation was canceled over the phone because they were busy. When I called to make a reservation again and asked for a possible date, they said they would contact me and just hung up
First service on my 2021 Denali pickup. My service rep... - Richard
First service on my 2021 Denali pickup. My service rep was great. Good work all around. I’m pleased overall with my treatment. I’ll bring it back for future service
Customer service at King GMC is extremely poor from... - Neelsvilleptsa
Customer service at King GMC is extremely poor from service technician all the way up to management. Every receipt states if you are not satisfied, to speak to the service manager, however neither he or the general manager cares to make you a satisfied customer. Truly unbelievable.
MR LEE AND MR WHITE HAD NO REGARDS FOR MY LIFE THIS DAY - robb33
YOU WILL NOT BELIEVE WHAT HAPPENED AT THIS PLACE ,Hour and a half left in the work day , heading to florida and i was turned away by the service manager DAN WHITE , i asked if they could check the fluid in my front differential because i heard a loud whining noise , i was told they were not interested in my business because i was hauling a trailer . I was asked to leave knowing i had a problem, my truck now sits in fredricksburg virginia at another chevy dealer waiting on a front differential, mine had literally fell apart internally because there was not enough fluid in it. Thanks CAPITAL and to add to this a MR.Lee replied to a review and blatantly lied about the whole thing. ive never met the man and he claimed he looked at my truck and didnt see anything wrong with it and decided i had no problem. I never left my truck so there was no way he ever looked at my truck at all. i really don't think he thought his response over to much before posting it, i called him out on it and got no reply. its more then obvious that capital is having major issues in the service dept. look at all the recent reviews, its all negative. Damage control should start by owning up to your faults and correcting them , not by calling the customer a liar and attacking the customer.
UPDATE AS OF 8/12/19
this dealership has gone so low as to now they are fabricating outright stories that could have never happened.
MR Lee AND MR WHITE had no regards for my life or anyone elses that day . knowingly allowing me to leave with front end problems , knowing i could have wrecked killed myself or others. all because i had trailer with a a mower on it. im ashamed to know these 2 still have jobs. i will do my best to expose this whole event
As long as yall keep lying about what happened i will continue to update my review everyday to make sure yall are held accountable for what damage yall caused and still are causing.
Charge a lot but nothing done - Saabguy
Went to fix my Saab about a year ago. Paid $1400 for fixing steering, breaks problems but nothing was done. I called and asked if repairs actually took place, and I was told yes. Never will come again and never recommend anyone.
Horrible communication, un-empathetic workers. My check... - Nat B
Horrible communication, un-empathetic workers. My check engine light came on & they just refreshed to turn the light off, rather than finding the true problem. They had my vehicle for weeks and never found or fixed the problem.
Can not get a real person - Sam258
Called multiple times and the only choice was to leave a message and someone would get back to you. Left several messages and no return call. How are you supposed to buy parts when you can't even find out if they have the part??? When should a potential customer expect a call back when their vehicle is broke down? Days later?
Exceptional all the way around - Beverly J
After receiving my car back from another local body shop I was totally devastated. It was horrible. My gray Cadillac CTS4 was 2-3 different colors/hues (GREEN). I was impressed with Criswell from the moment I drove onto the parking lot but the professionalism of Kevin Fleegle and Greg Harrell blew me away. The went over my car like a surgical team... every nook and cranny. They showed me all of the flaws and explainEd in layman's term how their resolve. The end product far exceeds my expectations. My car looked like it came straight off the showroom floor... SPECTACULAR
Took our 2008 Mustang into Chris for body work. They did... - JCarmines
Took our 2008 Mustang into Chris for body work. They did a great job on the car and detailed it so we got it back in sparkling condition. We scheduled an appt ahead of time and everything was ready when we showed up and took a minimal amount of time to check in and get a rental car. Car was ready when promised.
We purchased a few vehicles from Fitzgerald and use your... - LUCYKRAUSE
We purchased a few vehicles from Fitzgerald and use your service center.
We love working with you. It is always a pleasure. Everything is done timely and professionally.
Excellent service at reasonable cost - wren
After visiting Norris Honda and Firestone regarding a repair, I chose Graff's, as they seemed more confident about doing the job than Firestone and much less money than Norris Honda. Honda said they charged so much because their mechanics were certified - I asked because I knew the job did not take much time and the parts were not that expensive. Anyway, the job was done well by Graff's and within my budget. I recommend them.
My Pontiac Grand Am was involved in a fender bender in... - amanda
My Pontiac Grand Am was involved in a fender bender in which my trunk lid was bent and my rear bumper was punctured. Hanagan's was recommended to me as an inexpensive and high-quality auto repair shop. I was impressed with the quick and friendly service. Even when I had to return to have a followup repair (they had repainted my entire trunk lid and a little bit of the paint had come loose from where the trunk closed), they did the work quickly and cheerfully--no cost. It's never fun to have your car in the shop but Hanagan's at least makes the experience as stress-less as possible
Great please love the service always treat you good. Will... - LeAvery_Thomas
Great please love the service always treat you good. Will recommend to others definitely will be back to get my car serviced. Thanks be safe
VERY satisfied with my Lexus after Ed Zimmerman had his... - sandra
VERY satisfied with my Lexus after Ed Zimmerman had his crew fix my car after it getting hit. My SUV looks absolutely amazing. I have been to other shops and NO ONE has ever made my SUV look this good. Thank you Ed and the entire crew at Jones Body and Collision Center! Ed goes way above and beyond. I will recommend him to every person I know.
Service department took me on time and got me out with in... - Satisfied customer
Service department took me on time and got me out with in 45minutes. Also more importantly was they informed me of my service coverage and the service was Free. Thank you Koons Chevy 😀😀