567 Maryland Used Car Dealers

Hi, let me start out by saying, I use the dealership... - DMN

Hi, let me start out by saying, I use the dealership reviews when making my decision to buy a car and I assume a lot of other people do the same. Reputation is everything, and if they have a history of ripping people off or of poor customer service, I don't do business with them. Car America of Laurel, had good reviews online, but don't let that fool you! I have a feeling that many of these reviews are fake. What I have found out through the course of this ordeal is that they are really "Rons Automotive" of Manchester MD. If you read their reviews, page after page of 1 star ratings, you will understand why they didn't reuse that name when they opened this lot. BEWARE of this Dealership!! Especially if the car needs any kind of service or they promise to fix something. We purchased a 2019 mustang convertible, for my daughter to attend college. Her car was becoming undependable, so we figured a year old car with remaining factory warranty was a good decision. Looked at the car, and it had a damaged roof, that they said they were replacing and it would be ready for pick-up in a week. We went ahead and purchased the vehicle, based on their "Good" reviews. A week went by, then two weeks, then on the third week, I went by the dealership and was told the top was delayed for the Covid 19 crisis, and would be there and installed that following weekend. Two weeks later, I called and they said we could pick the car up the following Friday. When we arrived to pick up the car, we were informed that they had damaged the rear seat bracket when installing the top, and the rear seat would have to be replaced. So, we picked up the car and drove it for approximately a week. When the new seat arrived, we dropped the car off to have it installed. Two weeks later, and a couple of angry phone calls, we get a call that the car is ready for us to pick-up. When we arrived, we were informed that they made a mistake and the seat was leather, originally cloth interior, and that they would have it re-upholstered with the correct material, or that they would have the front seats re-upholstered to match. We chose to have the front seats re-upholstered to match. So again, we were told they would order the needed parts and have it professionally installed at a local upholstery shop and they would call us when everything was ready. Two weeks later, we dropped the car off to have the front seats re-upholstered, and were told, it would be ready to go the following Wednesday. So Wednesday rolls around, and surprise, it isn't done. They didnt take it to the nice reputable upholstery shop, as promised, they decided to do it on their own, again. Was told "tomorrow afternoon it should be ready, the upholstery they ordered didn't match." So, the next day, Thursday, the day before we are scheduled to have the car shipped so my daughter can use it at school, I find out it is still not done. I drove to "Ron's automotive", where they were supposedly working on it, to find the car untouched. I verified with the GPS tracker I had installed that the car hadn't moved since we gave it to them the week prior. Located the owner, Scott Richards (Removing contact information from this review. Will be posting at other sites that allow it, so just search the web.) just in case any other upset customer needs to get in touch with him), who gave me this sob story about wrong seats in the car when they bought it from auction and they were having a hard time finding the right ones. I let him know that I had to take the car so it could be delivered, and that he could order the correct seats, send me a tracking number and I would pick them up when I returned from taking my daughter to school. He agreed, and thanked me for being so patient. I even found the seats for him on ebay, and he printed out the link so his parts people could order them. Two weeks went by, multiple emails and calls all promising that the tracking number would be sent the next day. On the third week he quit answering/returning my calls. We are currently working with a lawyer to get this issue resolved; we are having to purchase the seats on our own, have them installed, and then we can sue Scott and company for the cost, plus time and legal expenses. So, for a car that we purchased four months ago, we have had it for a total of three weeks. Not sure how many people can afford to make car payments for four months on a car they can't use, but I am sure there aren't many. So, keep that in mind when buying a car from Car America of Laurel, AKA Rons Automotive, the staff may be friendly, but that is a facade, hiding the incompetent and fraudulent service they will provide. Update: The manager, Todd (The under new management guy) called me right after I posted the reviews apologizing for the poor service, and promising to make it right. He then proposed to follow through with what they promised. They found a pair of seats for 2400, which they felt was too expensive. This is what he told me : "If I cant find another pair of seats by Friday, I will order the 2400 dollar ones, and let you know Friday, when they would arrive". Friday came and went. Called him on Monday, got the "checking on something, let me call you right back". That was two weeks ago. Back to the original review, "America of Laurel, AKA Rons Automotive, the staff may be friendly, but that is a facade, hiding the incompetent and fraudulent service they will provide."

Great car dealership - Hey

Best car buying experience. They are great people and have nice cars. I will tell everyone to go thier. It is one of best dealership in maryland

Positive experience - 48chevrob

I had a great experience. There was no pressure, and my salesman (Mitchell) seemed eager to please. Vehicle was as described, and there were no add ons to the price, other than tax, tags, and "dealer processing fee" ( which all dealers have, even though it is, in my opinion, a profit tool).

I am very disappointed w/ Genesis of Towson (G of T). - jgrimer

I am very disappointed w/ Genesis of Towson (G of T). I’ve been searching online for weeks for one of the highest demand vehicles and finally found one available. It was at G of T and when I called they told me it was available. I wanted to come next day but they said they couldn’t g’tee it wouldn’t be sold and they are open until 9pm, implying I needed to get in as fast as possible (I live 90 minutes away). So, my wife and I rescheduled our day so we could go immediately. I informed G of T of this, said I would be there in 2 hours max, and requested they ensure the vehicle would be available to purchase. They said they “had the key”. I was 20 minutes from the dealership when they called to tell me someone just walked in and is looking at the vehicle to possibly purchase and they would have priority over me. I know this is an unprecedented seller’s market but this was your opportunity to help lose the reputation that many people have of dealerships are “shady” actors. Considering dealerships have practically zero risk of moving almost the entirety of their inventory quickly, not to mention this vehicle which is in such high demand, there was absolutely no reason to NOT give me the courtesy of informing that other person that a customer is on the way in and has priority. Adding “market adjustments” (a subtle phrase for price gouging) and not giving that courtesy to me only serves to promote more disdain and “shady” characterizations for car dealerships.

I tried to buy a used Chevy Bolt here through their home - elorahmuller

I tried to buy a used Chevy Bolt here through their home delivery program but was met with incredibly unhelpful sales people. I started the process Friday, but did not hear from them at all aside from a quick email. I called them Saturday morning when they opened and things seemed to be going well. Andrew told me he would call me back within the hour with more details. When I hadn't heard from him three hours later I sent a follow up email and called. While on the phone I was told that they were very busy and “You are not as important as the people on the sales floor.” I called back a couple more times throughout the day being told the same thing everytime. When I took issue with being told I am not as important, the man who answered the phone told me I was welcome to just drive to Baltimore and when I informed him I live over 3 hours away he told me that was a reasonable drive. I eventually got a quick email from Andrew saying “Apologies for the delay; had customers in the store. Saturdays are the busy ones!” at 2pm over 5 hours after he told me he would call me back within an hour. At that point I decided to go with a car at a different dealership who has been much more helpful. I also attempted to get financing through them during this process and my first application “Got lost” so I had to apply again and was then given a rate 3% higher than my credit union. Because of this I chose to use my credit union's financing and was told that it was unlikely that I would be able to get the car because it would sell before they got the check from my bank. I explained that I had a cash deposit worth over 30% of the ticket price, but was told that didn't matter and they wouldn't hold the car for me until they had the entire amount.

Horrible liars and trashy cars - peggy

This is the worst place to buy a car! I would not buy a toy car from them. I have had nothing but trouble with this car. Now they have moved from Salisbury and I bought a warranty that means nothing. I should not have to drive to Delaware to see if they will honor it. And no loaner cars. Horrible place!!!!

Shady - Cwall08

Holy geez what a terrible place to buy a car from. NEVER EVER BUY HERE! I bought car from Louisville with my cousin as power of attorney here in Florida. Agreed to $8200 OUT THE DOOR on the phone with sales mgr after she called the owner to make sure it was alright. So of course I tell my cousin what was agreed upon and he signs paperwork. A month later I get a call asking for payment of over $400 for my plates and tags. I'm taken back by it and they say paperwork was signed agreeing to it. So they hamstringed me by putting in contract totally going against their word. The most shady thing in the world to me. Your word is your bond. Please avoid this shady fly by night business AT ALL COSTS

They were friendly and they were very honest about the - sylviabroderick62

They were friendly and they were very honest about the car and were very helpful with my needs. Would recommend this dealership to my friends.

Josh was great! - CodenameBetterLLC

Josh was great! Authentic and helpful! I really valued his approach to selling cars at Magothy Motorcars

Dave in finance was wonderful, in getting us an awesome car! - RottieMom

Had a great experience at Ron's Automotive. Very friendly, helpful employees. Bought an awesome car I just love! Didn't have to spend the whole day there. I was out with my car in an hour. I really recommend going there for your next vehicle.

The service was a step above deplorable. It took over 4... - tmarushak

The service was a step above deplorable. It took over 4 full days to diagnose the probelm, which was ultimately accomplished by a call to Chrylser (something that should have been considered as an alternative after one day of the complete inability to determine why the 1.5 year old Grand Cherokke was stalling). The service department was unprofessional, complete with leaving me on hold fro a period of time and hanging up, rather than admitting that they were inexcusably behind schedule.

Couldn't be better - Shaun bigler

I saw Chris at Sina and he made everything so easy. I'm so happy with my new Honda. I will be sending people his way. Thanks Chris

Best thing was that they were not pushy, and let us look - Sandra.keyser

Best thing was that they were not pushy, and let us look around to our hearts content, but let us know that they were available for any questions! They answered all questions. A very professional group! Delivered the car when our minds were made up to buy! Best experience I have had with a car dealership!

Service - Stewy618

People are writing reviews for the sales side and this page if for service. The service department has knowledgeable Volvo mechanics and service writers. They get my car fixed fast and on time. They aren’t as bad as people portray.

The staff is very friendly, knowledgeable, and efficient. - John Martich

The staff is very friendly, knowledgeable, and efficient. I drove 7 hours to buy the vehicle. It was worth the trip

I recently purchased a Volvo XC 90 from Younger Volvo. - buddy334

I recently purchased a Volvo XC 90 from Younger Volvo. I did most of the negotiations online and over the phone as I live 65 miles from the dealership. At the dealership I finalized the price and test drove the Volvo. I was able to complete the sale in less than two hours which is good. River Weese and the finance person were respectful of my time.

DON'T BUY FROM THIS DEALER!!!!!!!!!!! - anotherfool

I brought a car, down payment of $1,500.00 and paperwork all fine, then after 3 weeks of having the car I was harass with threatening phone call. I was given some lame excuse as to why I needed to return the car. I was shaken and confused so I call the one person who could get some answers, my grandmother said called and said it was no problem I would return the car but she wanted my down payments in cash or cashier check. She was told there would not be a return of the down payment because I had the car for 3 weeks, he wanted to charge me $50.00 for every day I had the car and he also wanted me to pay for another inspection of the car. The next day the police was at my house for my car and it was taken back to the dealership, who refuse to refund my down payment , my step is having to go to court to get my money back. pray for me court date is approaching, Its a scam and I was the fool to go there,but they will not get away with this

Brought a Mercury in for service then found out the cost... - kb1

Brought a Mercury in for service then found out the cost of fixing it was very expensive so I decided replacing it was the way to go. A saleswoman named Mry helped me. We looked at new Fords and Lincolns. Even though she didn't work used cars she took me there and let me test drive a Lincoln. We wrote it up haggled a little an I ended up with a great car at the price I wanted. I brought the car in for maintenance and minor service. All three times they were very polite and finished in the amount of time they said they would. The service department was helpful, friendly and competent. Believe it or not a good car dealer!

Bryon worked hard to find us an suv. Within 2 hrs we had... - warrenCar777

Bryon worked hard to find us an suv. Within 2 hrs we had the suv title deed trade-in papers car inspection and keys in hand. Truly a no- hassle process. Very professional and easy. We have recommended 2 other people to Anderson Auto Grp. Thnx for your asstistance.

VERY GOOD CARS. VERY FAIR PEOPLE - King Fist

When you go to their lot they have all of the hoods up on their vehicles so you can see what you are getting. One of the best selection of used vehicles that I have seen with very good prices.

Moe the owner went above and beyond for me. - arucci0724

Moe the owner went above and beyond for me. I definitely recommend Autohub for buying a vehicle.

This Dealer is one of the worst.They lie misrepresent... - dallenpalmer56

This Dealer is one of the worst.They lie misrepresent their vehicles and don’t honor what they say.Also they seem to move around,currently 19211 Chennault Way in Gaithersburg.Dont buy from Avazi to many others to deal with.

MAJOR RUST DAMAGE THAT WASN"T DISCLOSED! - logman

Had this shipped out to Montana on the salesman's word that it was a sound and safe vehicle. Undercarriage and rims have MAJOR RUST! Called Jason Howard who we purchased the vehicle from and he pretty much said "Oh well" and would not help. My shop here said they would rate it as a parts only vehicle because of the severity of the rust.

Professional, knowledgeable and great customer service. - 247kara

Professional, knowledgeable and great customer service. Else was very knowledgeable about the two cars we were interested in. The test drive went well. He was very customer oriented and recommended other cars we might like.

Best price by thousands! - Grazadino

Bought a 2009 Tahoe a few months ago. I couldn't be more pleased. First, the price was $3000 less than anything within 250 miles. I searched for almost a month and nothing came close the price and quality. Second, Sean was extremely helpful. The Tahoe did not have a third row seat, so he helped me find one and finance it. I had the vehicle fully inspected before purchasing and it was in great condition. I have had zero problems. Highly recommend checking out this place before going anywhere else.

Dishonest and unprofessional - Marecat608

In December 2017, I bought a car from this dealer. It was a 2007 Lincoln Town Car. I got it for a good price, and later discovered why. This car has a serious problem of taking in water that get over 1" deep on floor boards. It has damaged the car inside and under the hood. Mechanics have been able to lessen the amount of water taken in, but not stop it. This dealer, Alain, knew that I had had a real lemon of a car prior to this. He took it as a trade in and I only got $1,000 for it because I was honest with him about the electrical problems. I am in my late sixties, have health issues, and have very little social security income. Most of that Alain knew. Yet he sold me the Lincoln knowing that it had this serious problem and that I have little money. Now I have to see if I can get a little money for the car but will not be able to buy another car. I live alone and will have to walk, bus, or rely on neighbors for transportation. I hope that he gets what is coming to him at some point.

The perfect birthday present! - Dena Payton

Everyone at Carfinity was so so helpful. Even though I have a disability, they were the only ones that really took the time out for me and understood my needs. I referred my son, my brother and other friends to them. I had the best experience and will always buy my cars here. I thank God i found them ! My new car was the perfect birthday present. Everyone there is very pleasant, and Kate is wonderful. THANK YOU ! PS their service center is wonderful too and pricing is fantastic! Ill never go anywhere else

My experience was great both the salesman I dealt with - brndvs4

My experience was great both the salesman I dealt with were very professional and very helpful. I would definitely buy a car from CarMax again.

Excellent and mellow dealership within minutes of my - wryneckstudio

Excellent and mellow dealership within minutes of my house! Staff is not only professional, but they are knowledgable and efficient! Highly recommended!

Very disappointed. - Hcraft2

Very disappointed. I never received a return call regarding ford focus. Harriett Craft Oakton, VA