So I wasn’t going to make a review even though I told - Baseballmantie
So I wasn’t going to make a review even though I told them I was from the first incident, but after the second one I had too. I called into Tyler like I do every month to check on a recall for my 2019 ram 2500. The recall was not available for 2019 trucks yet and would be at some point. I got Tyler on the phone and had him look up my vin number. He said “oh this is available, come bring it in (in 3 weeks) and we will do an inspection, order the parts, and do the recall of the fuel pump the next day. Set up an appointment for 3 weeks later. I borrowed my mothers vehicle, so I could drop it off because of course no loner cars, took my daughter to school, then drove to the dealership with my girlfriend to drop the truck off. Then she had to drive me back home, get the other vehicle and then drive to work. When I arrived they service advisor said. So your here for XYZ, everything else besides the recall I came for. I said, no, I’m here for the fuel pump recall, the one you assured me could be done over and over again on the phone. He said, oh well reading here we can’t do it for your truck. I said then why am I here? They said they would try and finagle the system and get it done for me. Called me back 6 hours later to tell me they couldn’t do it and come pick my truck up. Went to get my truck the next day and it’s sitting in the back when I come to
Pick it up at exactly the time I told them I would be there. Hand me my keys, go to start it, and the battery is dead. In 10 inches of snow. Jumped it after a while and said the batteries had to be bad, well 4 weeks later in snow and freezing temps it starts up fine every time. I obviously told them I was upset, but decided not to do a review because people mess up, and even though it was pure ignorance, it happens. Fast forward to today. Chrysler finally revised the recall and included all 2019 trucks. I got service bulletin and called back to the dealership. Tyler fields the call from the receptionist. Doesn’t know who I am tell him who I am “, I’m the guy that brought the truck in for recall that you guys scheduled and then you couldn’t do it. He acts like he has no idea. So whatever. Looks up my information, says oh, there you are and 3 seconds later, CLICK. Not lost service on phone, the sound of a desktop phone hitting the cradle. I give them the benifit if the doubt, call back to receptionist, she transferred me over, rings and rings and rings phone gets picked up, and immediately CLICK. Hangs up. Call right back, oh they’re all busy. I said I just called 10 seconds ago and was talking to Tyler. So I ask for a service manager, she said okay hold on. Boom voicemail. I call right back, said I didn’t ask for voicemail I asked for the manager. Boom back to his voicemail. Called back again. No answer. Grab my store phone and call from that number that’s a different area code. One ring, she answers. I said hello, now can I have the manager? Him jaws around and then the manger is on the phone, tell him I’m looking into the recall and I don’t appreciate being hung up on, no apologies nothing. Finds the recall, the revision, and I said I want to do that. He said fine, we are currently on a waiting list until February. Mind you, 3 weeks ago they set me up fine and said it would be done in two days. The revision came out today. I said okay. Put me on the list, he says it’s a temporary list? I said what’s a temporary list? That makes no sense. He got
My name and that’s it, and I can bet I won’t be getting a call in February for the recall. This is a classic example of incompetent employees messing up, then treating a customer with 150,000 worth of Chrysler vehicle like crap. I will remove this review once I get an apology from Tyler, the service manager, as well as the general manager and then them make it right. I’ve never seen such poor service from top to bottom across multiple interactions in my life. This was terrible.
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