170 Michigan Ford Service Centers

Absolutely awesome service! - Happycustomer13

Absolutely awesome service! In a pinch they took care of me and left me with no worries at all. The service staff and especially the owner, George, we’re there every step of the way and I will definitely be back over and over

Very good dealership - wouldn't go anywhere else. - 36 ford owner

Very helpful in service department in doing my oil change and giving me a review of different tires . Prices were good and I appreciate Ron taking the time to go over this with me.

Fast and friendly oil changes - Danielle11223

I enjoy making the trip from Galesburg to Plainwell to get my oil changed. Everyone there is alway nice, friendly, the waiting room is always clean, and my service is always completed quickly!

Came in for a works package for my f150 didn't have an... - Ethan F

Came in for a works package for my f150 didn't have an appointment and they still got me out of there in under an hour. This is my first time here but definitely will be coming back in the future. Staff is friendly as well I highly recommend taking your vehicle here for any service needs.

You Will Not Receive What You Pay For.... - David W.

I've purchased 3 new vehicles from this dealership in the past 36 months. I decided to let them perform the maintenance on them since they are still under factory warranty. I brought my F-150 in on December. 18th for a routine oil change and inspection. I picked it up that night after the service was supposedly complete. The next day I noticed the wiper fluid was empty, which on the inspection sheet was marked that they filled it. Ok, not a huge deal. The day after I noticed that the "reminder" sticker for my next oil change in my window had less miles on it than my truck currently had. Still, I marked it off as strange. 1500 miles later, my "change oil" light came on. I called the dealership and spoke to either Mike or Steve and asked if it was possible that my oil really hadn't been changed. I was assured that in "his 17 years", that had never happened. I pulled the dipstick the next morning and the oil was extremely black, not what you would expect after 1500 miles. I took the truck back to them so Steve (service manager I believe) could look for himself. To his credit, he agreed that the oil was never changed. I've spent over 100k at this dealership in the past 36 months and I can't even trust them with basic service. I would be extremely cautious with more extensive repairs at the dealership.

Super helpful! - MHearth

Roger was a great help to me getting some warranty work done on my Fusion. The warranty had just expired and Roger contacted the Ford representative and was able to work out a deal with them where I only had to pay $200 instead of around $1500!! They were able to get right on my car and fix the problem. Thanks to Roger and the rest of the guys in the service department for helping me out!

So happy to meet a fabulous representative who went above - gthom73

So happy to meet a fabulous representative who went above & beyond to assist me with what I needed! Dave Deckerd in the Service Dept.! I was so relieved when he worked his magic to do what needed to be done, plus patiently demonstrated my Lincoln's features to me! He truly was worth the 1 hour drive it took me to get there! Thanks Dave! His trainee Hayley was lovely & fun, so keep up the good work LaFontaine:)

Best service I've ever had at a Ford dealer. 200 times... - Luigip2800

Best service I've ever had at a Ford dealer. 200 times better than North Gate Ford. Service managers are straight shooters and very knowledgeable and friendly. I will recommend them for Ford repairs. Service manager Steve is GREAT!!!

Great service - Rick

Hall Motors went way out of their way to help me out getting a key for my new f250. Just want to thank Heather&Amber for all their work and help.

Worst service ever. - Cloy

Had to have my truck towed in The day after Labor Day weekend after breaking down on vacation. Rode my motorcycle to the dealership in the rain because I had no other choice without any phone service there. Requested the vehicle be towed in. At 9:20 AM Joe the service guy told me he would have the truck picked up in the morning. The tow truck finally showed up at 2 PM. Had the truck towed in. They said they would have to order the parts and they would be in the next day. After waiting with my wife and in-laws to hear the next day that the truck would be done. After no call from Joe I called him after we were all packed up and ready to go and when he answered the phone he said the parts never showed up. No call no nothing! Then he told me Ford did not even have the part. After calling my local parts guy at my local Ford dealer in Ann Arbor. He directed me to a dealer that had the part in stock. Which I called them and had the part overnighted to the Ford dealership there in Mackinac. Which of course I had to initiate and pay for the cost. Call Joe the next day and he said Part had not been in yet by noon. Eventually the part showed up. Again no call back from Joe. So I call him again. He tells me they can’t get the old part off which is a transmission line that is leaking. So again I am stuck! Then after talking to him he comes up with they can put a hose on it and Clamp it down that will get me by. At this point I am ferously mad at the service I have gotten so far. My wife convinces me to go in and just get the truck. When we get there they are still not done with it. The mechanic is filling the transmission with a turkey baster, yes a turkey baster! Because they do not have the proper tools. Finally he takes it for a test drive and brings it back. We are waiting in the lobby. Joe is ready for me to pay for the ridiculous repair but I tell him I want to go start the truck and make sure it is not leaking. When I go out to start the truck, I noticed that my key that is a special chipped key cover is broken. I go back in and ask him what happened to my key. He says I don’t know. I say I know for a fact it was not broken when I came in. My wife finally convinces me just to pay the $380 and get out of there. Which I did to avoid going to jail! Now I have to take the truck to my local dealer and have this all repaired the correct way and pay again. Folks let me tell you something I will walk before I take any vehicle into this dealership ever again. I have a business in Ann Arbor. I have dealt with several dealerships. This is by far the worst nightmare and most terrible service I have ever had from a dealership in my life! If you are in the area take the time to find somewhere else to go. They have no clue how to run a business or do proper repair. Did I mention we had to sit and wait with my in-laws for three additional days waiting for them to call and tell us what was going on with the truck which they did not. I had to call every time to try to get some type of update. Where is the service of my life! Chuck/Ann Arbor.

We were on a motor home trip in September and developed a... - GordF

We were on a motor home trip in September and developed a shimmy with 1500 miles to go. It was a Saturday when I stopped here. I got super treatment. They realized I couldn't continue until the problem was analyzed to ensure my safety. They offered me a place to park if the problem couldn't be fixed that day and assured I would be safe as they would let the police know I was there and have them check on me during the night. They cleared a hoist immediately and set about assessing the situation. Inspection revealed nothing broken or in need of repair in the front end. They offered to balance all wheels and do a rotation for an impossibly low $20. The problem was found in the rear tires - both belts were broken. They gave me a quote and set about replacing the tires - then settled up for less than the quote. We were on our way in no time and the ride was sooooo smooth. Our treatment couldn't have been better - when you're on the road far from home you expect to get ripped as we had a week earlier at Ford in Espanola, ON where we paid $70 for a tail pipe hanger and were delayed 2 hours - lots of BS just keeping us in the shop so the price could be inflated. These guys know how to treat the travelling public! (Using Minot zip but we're from Saskatchewan)

AWSOME people to deal with!! Thank you - nick&missy

AWSOME people to deal with!! Thank you

Saved the day! - CYNDY AND BOB FROM GR

On a recent visit to Midland we had problems with our newly replaced wiper blades sticking. With rain in the forecast all day,we stopped at the dealership to have it checked. The service manager, Bill, took the blades off, confirmed that they were the right size and kept on investigating until he found a problem with the clip holding the blade, replaced it and sent us on our way AT NO CHARGE! Thanks, Bill. We appreciate your service and courtesy.

Extremely satisfied with them. I decided to take my Chevy... - Satisfied customer

Extremely satisfied with them. I decided to take my Chevy truck there for repairs after deer accident. The truck came back better than it was pre accident. The gm dealer in town has done half the quality of work previously.

We have been wit GL Ford since we bought our car new in... - Bradley

We have been wit GL Ford since we bought our car new in 2014. They have always serviced our vehicle and always had great service. We just recently took the car in for a CEL light on, oil change and last time it was in we were told the right rear brake caliper was sticking and should be replace so, I figured I would have them fix it while it's there. The CEL light was simple, frozen purge valve due to cold weather. They did an oil change but while inspecting the wiper blades apparently broke one. During the phone call I was told they needed replace because they were old and starting to get cracks( I just replaced my wiper blades 2 months ago and they were still in great working order so didn't need replacing). I was also told there was nothing wrong with the brakes, infact it looks like the right rear was already recently replaced { I replaced the left rear 6 months ago, not the right rear}. We have video of them using my perfectly fine wipers when they pulled it into the garage and when I pick the car up {1:30 am in the rain) the passenger wiper is just laying in the windshield cowl. It looks like they tried to zip tie it on but it didn't hold. We also have video of a guy sitting on the hood of our car while it was in the shop, that's a great way to scratch or dent a hood that was just replaced at their body shop less than a year ago. Which makes me wonder if the scratch I got on my truck in their shop was from someone leaning against it. Take what you want from this review, but I won't be back and certainly won't be referring anyone to them for service.

Great customer service - Satisfied customer

Our daughter was in an accident in East Lansing and we had to manage all of the details from afar. Angela in the service department was wonderful!! She went above and beyond from helping us with our insurance company to getting us in touch with a nearby rental car company. Big thank you to Courtesy Ford for making a bad situation run smoothly!!!

I had my F-Series serviced and the team did a great job,... - pmcorby

I had my F-Series serviced and the team did a great job, especially Adam Blackwell, he went up and beyond , he exceeded expectations, Great Job!