118 Michigan GMC Service Centers

Worst service Experience ever - Jessifbulkstreet

The new Richardson Chevrolet, Gladwin had my vehicle in shop for 8 days for new tires, front end alignment, and 1 new tierod. I received a message mid week that the work was complete and was quoted the amount due. When I returned this call I was told work had not even begun. I was not offered a loner and finally had to ask for one in the 5th day! Went to pick up on the 8th day. Unloaded daughter and car seat, loaded her into my vehicle drove off...front end alignment had not been done. Drove back, moved my child again from one car to the other and was told..."you are next in line" this process has been nothing but chaos from the moment I walked in on Monday April 22nd. Today is April 28th and I still do not have my car. There is no excuse for such poor service. Thus dealership is in transition of ownership and the service person in charge of communicating with the public had no idea what was going on.

Tired Old Dealer Tricks - bigwaterguy

We were on vacation and having trouble with my truck (Chevy) so I drove it directly to Rodenroth because I was not familiar with anyone else in town. Understanding the fact I was on vacation in a town I was not familiar with, I knew I would get charged more than I should but did not have many options, continuing to drive the truck would result in catastrophic failures. When they called me to tell me what was broke, they also told me my front brakes (pads and rotors) were "shot" and in serious need of replacement, they would be happy to take care of that at the same time for a highly inflated fee. I declined the brake work and paid the high dollar to get the truck back on the road. When I get home I wasted little time getting my truck to my local mechanic, going so far as to have him order the parts so there was no time wasted. He took the front tires off and showed me the pads had 75% life left and the rotors had average wear. No work needed. Nice job Rodenroth on continuing to be the reason that dealerships have a bad name.

Been a customer for 15 years recent service visit not up - Mays

Been a customer for 15 years recent service visit not up to their standard ended up with zero result. Only time I brought in a clean car and returned dirty.Seems like many of there best staff have left

Thank you. - isu2mam

Thank you. The service was excellent. As always greeted with smile and suggested other service that were needed.

Excellent service Jordan took care of my Jaguar and got - cpalmer01

Excellent service Jordan took care of my Jaguar and got me back on the road!

I always feel at ease when I work with Don Riley and his... - wojosa

I always feel at ease when I work with Don Riley and his staff to repair my Saturn. They are honest and fully explain what must be done. The waiting room is very comfortable and the staff extremely friendky and helpful. I would recommend Suburban of West Michigan to anyone needing car repairs, tires, or looking for a used car. Sue Wojciechowski-Grand Rapids, Michigan

I’m very happy with the sales and customer service that I - Dag1

I’m very happy with the sales and customer service that I have received from them!

TEAM ONE IS THE BEST - gbuffin

Worked with Eric he was awesome not sure who wrote these other reviews but they must not have been working with the same Eric. thank again for the fine service.

Carson Roat was awesome & kept me informed all week. - katim106

Carson Roat was awesome & kept me informed all week. This was my first time here. I will recommend you to my friends. I was disappointed that is wasn't covered under warranty because it ended in March. I was never notified of this so I'm not very happy about that. I know it isn't your fault, but you can pass this on to GM.

I just want to say that I have received A1 service from... - sdorris05

I just want to say that I have received A1 service from todd wenzel and a special shout to Vince for going above and beyond I really appreciate everything that you have done for me thank you so much and keep up the great work. I will always come back great customers service.

Went to Todd Wenzel today to get help with my wheels. - Painter Lady

Went to Todd Wenzel today to get help with my wheels. Although they were closed for service due to a power outage, they took a look at my issue and helped fix the problem right away! Can't thank them enough for going out of their way to help. Awesome team.