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Service at signatures was quick and efficient. The... - rumrose22
Service at signatures was quick and efficient. The service department was courteous. The only thing I was alittle upset about was this is the second time after I get an oil change that 3 days later I receive a coupon in the mail .which is only good for that month. It would be nice to be able to save some money on a synthetic oil change
This should explain it... I just copied and pasted my... - dvanreej
This should explain it... I just copied and pasted my review from yahoo.
This is the worst dealership I have ever been to. After reading other peoples reviews I am somewhat relieved to see that I am not the only one. I had an issue with my car which I took in to see if they could look at it as well as another issue I was having. They said they fixed it, I drove home and it was not fixed. I went down again to fix it and had a mangager drive with me so he could hear the problem. Unfortunately my car didnt make the noise while he was in the car, I was completely embarrassed but instead of just joking around and thanking me for getting him out of the office for a bit he made me feel like i was a complete waste of time. I made another appointment to come in on a Saturday the night before and told the receptionist I would be in to pick someone up for a drive on saturday so they could hear it. I got there and you could tell the sales manager was not happy to see me. He told me he didnt have time for me. Keep in mind ive driven the 25 minutes there 3 times now over the last couple months and have delt with this car issue for way to long. I leave upset, as usual. I called mitsibishi that week to tell them that the next week if I was on that side of town for something I would stop by, they told me I couldnt just stop by and I couldnt just keep taking their staff on drives. Mind you again all I asked for was for them to take the door off to check to see if the radio wires were messed up becasue it was causing an awful fuzzy noise. They wouldnt do it unless they heard the noise. I decided to call Mitsibishi main offices to see if anyone else had this issue to save everyone some time. They hadnt heard of anything but told me they would help me. The next day I had Mitsibishi Gezon motors calling me telling me a sales rep would be there tuesday and he could meet with me and go on a drive. I picked him up and another service manager from Gezon for a drive. This was the worst expereince of them all the older sales man kept saying, " I know what it is its the ac oh wait its the air filter, I told him it was coming from the speaker but he wouldnt bend down to even see if it was coming from there! All he kept saying was, "there is no noise coming from the speaker I know that much" Well actuallly sir, there is which is why you are on this drive with me you might not be able to hear it but there IS a noise. So we pulled over so I could have the younger man sit up front. I thought he might be able to hear it with his younger ears. The sound went off non stop while he was in the car and he kept saying it was the engine noise. I told him to put his ear down by the speaker and he would be able to tell . He told me "Look ,Im not going to bend down for this whole drive" THen why did anyone even come on a drive with me? It was as if they just didnt want to hear the noise or act like it wasnt there? I swear mitisbishi is hiding something what else could it be? So anyway after refusing to admit he heard the fuzz coming out of the speaker I asked, " guys youve spent almost an hour and a half with me these last 3 visits, I feel like Im wasting your time and my time has definitely been wasted. How long would it really take for you to just take off the door and take a look? 30 minutes they said! Wow , all this and all you had to do was 30 minutes of work that you were refusing to do. They popped off the door and nothing looked awry. Put the door back on, drove home crying becasue of how badly I had been treated by those two men and what do I hear that damn noise all the way home. Guess Ill have to deal with that until I can pay a real mechanic to fix the problem even though my car is UNDER WARRANTY! the real message here is to NOT BUY A MITSIBISHI! You will NOT be taken care of if anything goes wrong without a fight. This issue has been a miserable experience for me. My husband and I planned on getting the evo next year but after this we're going with the sti instead. Thanks a lot guys.
The service department handled my warranty claim very... - wordjm
The service department handled my warranty claim very well. They offered coffee or a water while my wait and did the repair in less than the time specified. The service manager and mechanic were very friendly and made the experience very pleasant. I would recommend this dealership for any service in the future. They gave my car a car wash when they were done and the owner of the dealership personally walked me out to my car when it was done. It was an A+ experience.
Thie dealership is not familar with how to deal with... - wordjm
Thie dealership is not familar with how to deal with EVOLUTION's properly. I would not recommend this dealership to work on your car.
Exotics - David K
I had Steve’s work on my Lamborghini Murcilago and they did a fine job and a lot less than the dealership would have charged but besides that they kept me well informed ! I just brought them my Mclaren 650 s and they did an outstanding job ! All the employees are top notch and well educated to take on these projects . And my man Steven up front the best and I’ve had a lot of cars and custom cars but he ranks at the top !! Well done all David Karpelenia
I always feel at ease when I work with Don Riley and his... - wojosa
I always feel at ease when I work with Don Riley and his staff to repair my Saturn. They are honest and fully explain what must be done. The waiting room is very comfortable and the staff extremely friendky and helpful. I would recommend Suburban of West Michigan to anyone needing car repairs, tires, or looking for a used car. Sue Wojciechowski-Grand Rapids, Michigan