Excellent Service - brandon
My wife and I just finished trading in my 2011 Infiniti G37Xs and her 2012 Jeep Grand Cherokee for a 2017 Infiniti Q50 and 2018 Infiniti Q60. We worked with Steve from start to finish and to say he was excellent would be an understatement. I originally reached out to Steve and told him what we were looking for. We stopped by later that day and he had the vehicles we wanted to test drive cleaned up and waiting for us - which was very important as we have an 18 month old daughter who was with us. During our test drives, our daughter was able to eat snacks and walk around the showroom. Steve answered every question we had and never once tried to pressure us into buying something else. After our test drives, we crunched numbers, valued our trades ins, and worked everything out. It was straightforward, honest, and a pleasure to deal with him. As we were test driving late in the day on Saturday, we scheduled our pick-up for the following Monday. When we came to the dealership, Steve walked us through our new vehicles, answered every question we had, and got us on our way. I would highly recommend Steve - he was knowledgeable, honest, a pleasure to work with, and made the whole experience comfortable!
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Watch out Service department is horrible - Matttina2018
This dealership has the biggest lack of communication with the client I have ever seen. Long story short, after bringing my 2014 q50 in for service for warranty issues. I gave a survey about my experience I received from Infiniti corporate. It was not a good survey score they received, actually 138 out of 1000 to be exact from what Chad Hanley, who supposedly likelikes to identify himself as the service manager when his business card states "assistant service mangager" wow lying employees. I contacted Lupient corporate about how poor of experience I have had at the dealer for service. Chad then told me my car was done and even admitted one of my issues with the car was better on his q50 but refused to perform any work and decided to ban me from the dealership. When asked who made the decision, he said he did. Wow, didn't even consulte upper management about banning me. I am now dealing with Infiniti consumer affairs. This dealership should be shut down. I will tell every single person I talk to, to not visit this dealership or do any business. Also watch out they may tamper with your email address you provide so they don't receive a bad survey. This store needs to be out of business.