Professional expertise and phenomenal customer service - Rudyfinn
Doug Kopischke is the consummate professional. He always puts the needs of the customers first, making sure they are comfortable with everything in front of them. Thanks for all the help Doug, you are the best!!
Stellar experience from inquiry to purchase! - Hanson's
From the first email to the day we drove our new truck off the dealership lot, Mankato Ford exhibited professionalism in all departments, caring about our needs and wants, and amazing customer service to get the truck of our dreams. Mankato Ford went out of their way to search and find my exact optioned truck. Very impressed with our salesman, sale manager , and finance person. We are so thankful to have such a wonderful Ford dealership in Mankato. They are honest, fair , and welcoming and no pressure. They want happy customers and they made us just that!
Service work was performed on time! - Brian
Ford Service Card was helpful to purchase an auto start option on the Ford Fusion. Service work was performed on time as scheduled for the Ford Fusion.
Great service! Great service man! - Nancy
Every time we come here for service on our Lincoln MKZ is ALAWYS outstanding! We have never found a service dept this good before!
Love this dealership and service department
Always great service!!!! - Ford guy
Thanks to Mark, Mike, and Angie for making the purchase experience great as always!!!! Then the service after the sale is just as great thanks to Dan and Mitch!!!!!
Disappointing Repair Service - MikeG
A check engine light along with a dramatic drop in power (code P0299 low boost and code P0016 cam timing) led me to bring my F150 to the Service Department. After a week to get an appointment and two days diagnosing the problem, I was told they couldn’t find anything wrong. The check engine light? I was told there wasn’t one. (There was when I parked it in their bay). The power reduction? Their tech couldn’t duplicate the problem. (I had been limping on it all week). I was told to bring it in next time the check engine light came on, and oh by the way, that’ll be $150 please. When I asked what I was paying for she asked if I was trying to get out of paying! CThe engine light came on the next day and had a hard time getting to highway speed. Again. Bring it back? No thanks.
Great Lincoln Knowledge - LS
I bought a Used Lincoln and the experience was just as if it was new. He was extremely knowledgeable about the details and spent an hour with me programming every detail and personalizing after the sale. This is my 3rd car I've bought from here and I will return again.
Went in to look at used cars, left with new focus - Tim Voelker
We went in to see what they had for used cars, We ended up leaving with a great deal on a 2018 Ford Focus SE. Our dealer was very nice and helpful. I would definitely recommend going here.
Poor customer service - mls4343
I purchased a used 2015 F-150 from Owatonna Motor Company in July of 2018. The day I purchased it I noticed the fuel gauge wasn't working properly so before I took ownership they swapped the part out for a new one. My factory warrant expired about a week after purchase and less then a week after it expired my check engine light kicked on. I took the truck in and found out it was another fuel system problem and would cost over $900 to fix. I have attempted on numerous occasions to contact my salesman, the sales manager, and the GM to see if they could help me out with this problem. I figure since the truck already had a fuel system issue and the factory warranty had just expired it shouldn't be to much to ask for the dealer to stand behind their product. Out of all of the messages I have left not once have I got a phone call back. The only time I can get a hold of Dave (salesman) is when I call and ask to talk to him about a car sale. So far the excuses I have got are the sales manager is always on a test drive and the GM is moving the entire inventory to Minneapolis but Dave always promises they'll be sure to call me in the next day or two. This has been going on for two months. It's one thing not to want to fix the truck it's an entire other level of poor service when you give a customer the run around or just ignore them. I will never buy another car from this dealership and I would recommend you look somewhere else for your next purchase if you value good customer service after your purchase. I guess I should have caught on to their approach to customer service when they didn't even give me a full tank of gas after I bought the truck!