Great, as expected - lettuce guy

I have bought or leased several trucks over the years from Deml. It is my go to dealer. I have to drive a little farther, but well worth it. From purchasing to service they are always professional and informative. This time I actually watched their site until the right truck showed up. Didn't even look at other dealers.

Engine nose - F-150

Brand new pickup with internal engine noise. The crew went to work and diagnosed the problem it was repaired in short order after Ford motor company approved work to be done! Mechanic work overtime on his day off to complete the work! Top quality undetectable repairs.

Service work was performed on time! - Brian

Ford Service Card was helpful to purchase an auto start option on the Ford Fusion. Service work was performed on time as scheduled for the Ford Fusion.

Recommend service - Mary

I Usually work with Derrick, but Chong was just as nice. Very professional and the work was done in good time. I would recommend White Bear Lincoln to anybody.

Disappointing Repair Service - MikeG

A check engine light along with a dramatic drop in power (code P0299 low boost and code P0016 cam timing) led me to bring my F150 to the Service Department. After a week to get an appointment and two days diagnosing the problem, I was told they couldn’t find anything wrong. The check engine light? I was told there wasn’t one. (There was when I parked it in their bay). The power reduction? Their tech couldn’t duplicate the problem. (I had been limping on it all week). I was told to bring it in next time the check engine light came on, and oh by the way, that’ll be $150 please. When I asked what I was paying for she asked if I was trying to get out of paying! CThe engine light came on the next day and had a hard time getting to highway speed. Again. Bring it back? No thanks.

Shady - Thomas Benson

After the purchase they couldn't possibly care less about you. Avoid this place like the plague. They'll refuse to process your trade, so now I have 1 vehicle & 2 loans. Bank of America said I should be concerned as this isn't the 1st instance of this sort of practice. After the purchase they couldn't possibly care less about you. Avoid this place like the plague. They'll refuse to process your trade, so now I have 1 vehicle & 2 loans. Bank of America said I should be concerned as this isn't the 1st instance of this sort of practice.

Awesome experience - Ryan Smith

I recently purchased a "new to me" Explorer here. The staff was amazing. They made it fun and so easy to purchase a vehicle from start to finish. I would recommend this dealership to anyone, and plan on going here again and again.

Went in to look at used cars, left with new focus - Tim Voelker

We went in to see what they had for used cars, We ended up leaving with a great deal on a 2018 Ford Focus SE. Our dealer was very nice and helpful. I would definitely recommend going here.

Poor customer service - mls4343

I purchased a used 2015 F-150 from Owatonna Motor Company in July of 2018. The day I purchased it I noticed the fuel gauge wasn't working properly so before I took ownership they swapped the part out for a new one. My factory warrant expired about a week after purchase and less then a week after it expired my check engine light kicked on. I took the truck in and found out it was another fuel system problem and would cost over $900 to fix. I have attempted on numerous occasions to contact my salesman, the sales manager, and the GM to see if they could help me out with this problem. I figure since the truck already had a fuel system issue and the factory warranty had just expired it shouldn't be to much to ask for the dealer to stand behind their product. Out of all of the messages I have left not once have I got a phone call back. The only time I can get a hold of Dave (salesman) is when I call and ask to talk to him about a car sale. So far the excuses I have got are the sales manager is always on a test drive and the GM is moving the entire inventory to Minneapolis but Dave always promises they'll be sure to call me in the next day or two. This has been going on for two months. It's one thing not to want to fix the truck it's an entire other level of poor service when you give a customer the run around or just ignore them. I will never buy another car from this dealership and I would recommend you look somewhere else for your next purchase if you value good customer service after your purchase. I guess I should have caught on to their approach to customer service when they didn't even give me a full tank of gas after I bought the truck!