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They came through with flying colors - RYURCZYK
I had a floor mat issue and the people at West Metro worked with me to fix the problem. They dealt with the issue during these time with COVID and a parts shortage the very best they could. They did an awesome job.
Top Reviewed Service Specialists At This Dealership
Very professional and efficient… The service was... - Dco08
Very professional and efficient… The service was completed on time and the folks were very nice to deal with
Connor made it easy for me to get my car serviced, he... - Bmvmad 19
Connor made it easy for me to get my car serviced, he made sure I was well taken care of and had an amazing attitude.
Fixed Operations Manager
Body Shop Estimator
They were very friendly & even brought my friend back to... - ANNOD21
They were very friendly & even brought my friend back to my place, she had to drive my car there because I couldn't get off work. They also picked me up from my house when the car was done! I recommend anyone to go there! 👍
I didn’t realize how bad my tires really were ,until a... - Chadderbox7
I didn’t realize how bad my tires really were ,until a wonderful gentleman showed me the tread and directed me to the service department and took care of everything for me. I am now astonished how well my car drives with my new tires. Thank you John Hirsch Cambridge motors.
This really is a SUPERstore! We needed a vehicle fast... - tkg51504
This really is a SUPERstore! We needed a vehicle fast and purchased a GREAT used SUV at a low price. It has run smoothe for years. When it does need a little maintenance here and there we come in and get greeted by Jens C at the service desk and he is on it every time. Both Jens and the SUPERstore’s mechanics figured out our impossible window, a/c and break issues that other dealers we took it too literally couldn’t do. I won’t take my truck anywhere else. Learned my lesson. They are amazing!!
I was out of state when I had a transmission issue on my... - Mark Schmiel
I was out of state when I had a transmission issue on my 2015 Sierra. It was a few thousand miles out of warranty, and the out-of-state dealer wasn’t able or willing to help me with cost sharing. When I got back to Minnesota, I contacted Randy at Valley GMC, which is the dealership that sold me the car. Randy went to bat for me and got a substantial cost sharing from GM on my behalf. This is in spite of them not even doing the repair - it was only to help a customer. I’m extremely impressed.
Dominic has been very helpful and knowledgeable before... - Josh
Dominic has been very helpful and knowledgeable before and after the sale. We bought our truck in March and our car in May and to this day any questions, comments, or concerns we have, Dominic is one text away! Above and beyond what he needs to!
Always easy to make an appointment and once there it is... - Johnson4792
Always easy to make an appointment and once there it is quick and easy. Service associate was friendly and helpful. Work completed quickly waiting in area is comfortable
Posting an update in regards to our previously posted... - Pissed off customer
Posting an update in regards to our previously posted negative feedback...
We had a meeting with Walser GMC VP Pete Swenson. Pete took the time to meet with us, hear us out, and empathize with our experience about the service that we received from the service department. But most importantly to us, he apologized on behalf of Walser for the situation, and without any hesitation whatsoever, offered to make it 100% right.
As a Walser customer of 10 years, we are relieved and thankful that Pete took the time to meet with us personally and make things right. I would encourage anyone else who either reads or posts negative feedback related to Walser GMC to at least give Pete a chance to make things right before just completely walking away from them. I can tell you from our experience that he was genuine and will not disappoint. We simply believe that we are customers worthy of having; and it was clear to us after meeting with Pete that Walser GMC indeed felt the same.
I can honestly say that meeting has turned us from becoming detractors into PROMOTERS of Walser GMC, and given our 10 year history as customers, that truly means a lot to us.
Thank you Pete. We will gladly come back again.
Improperly installed skid plate after oil change. - wcook16
I brought my car in today for an oil change and on my way home I noticed a thumping under my car. I pulled over, looked underneath and saw my plastic skid plate dangling by a couple fasteners. I called and spoke to the manager and he offered to fix it. This is after I brought my car in earlier to have my wheels balanced, as I was having a bad vibration on my steering wheel. Only to be told I had a bad wheel bearing, which was causing the vibration in my steering wheel. Funny that I would fee a rear wheel bearing through my steering wheel, plus they didn't do the balancing that I asked them to do. i had another place balance my wheels and low and behold all vibration is gone. As for letting them fix my skid plate, why would I trust their work? Highly recommend you go some where else to get service.
ASA - Awesome Service Always - accgm73
Tanner and the Asa team do a great job all the time and go above and beyond. From drop off to pick up they do it right. Thanks!
Friendly and helpful - Jen K.
These individuals are friendly and go above and beyond to make sure their customers are happy. Thomas was helpful as always when dropping the car off for oil change, new tires and brake pads just in time for winter. They were able to get me a rental for the day as my 2 year old had lost patience after 1 hour at the dealership. Everything went smoothly! Thank you Luther!! I will never go to another dealership as long as I'm in Minnesota:)
Very poor customer service in the shop and warranty work - speedracer8103
I called 3 times before I could talk with someone about my vehicle
They were supposed to call me back and didn't
I had to make another call to them
Do not do business here
They don't care
I picked up my vehicle and went elsewhere for the warranty work
Patrick didn't want to give me the keys
Great service - Chevyrocks110
Service provided was fast and professional. Very polite service personnel. Clean environment, vehicle looked good and appreciated free car wash the dealership offers for the services performed.
Great Service & Sales everytime - Enviro-Dyne
The service department is the best in the tristate area. I would recommend calling Jeff or Bob to schedule any of your service needs today!
Service dept. - Dennis
Absolutely the worst run service department ever. Worst experience time after time. Only chev dealer close so no more Chevys for me. GO FORD! They forget to do things, they charge for stuff they shouldn't. The list goes on. Feel free to contact me. I have nothing at all good to say about that service dept.
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